Jobs in the United States

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Added 5 mins ago
Assistant EHS Manager
Skanska USA
Boise, ID
Skanska is searching for a dynamic Assistant EHS Manager. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to…
Added 5 mins ago
EHS Manager
Skanska USA
Boise, ID
Skanska is searching for a dynamic Environmental Health & Safety (EHS) Manager. This is a great opportunity to start a career with a company that builds things that matter and values its…
Added 6 mins ago
CR
Laboratory Analyst
Clark Regional Wastewater District
Vancouver, WA
- $39.32 to $51.41 USD / hour
…for N.P.D.E.S. permit requirements, industrial pretreatment program, and process control are performed as scheduled and in accordance with standard approved methods and procedures and are…
Added 7 mins ago
Care Management Processor (In Office, Downers Grove IL)
Molina Talent Acquisition
Downers Grove, IL · Naperville, IL · Wheaton, IL · Elmhurst, IL · Lombard, IL
Candidates must live within a reasonable commute
Added 11 mins ago
SO
L&I DOSH Occupational Safety Compliance Investigator 3 (CISHI3) Reg 4
State of Washington
Tumwater, WA
- $6,870 to $9,246 USD / month
…ability to write and speak fluently. We do not use translating software. Employees with bilingual responsibilities receive a 5% increase in…
Added 13 mins ago
UC
Payroll Accounting Processor
Umpqua Community College
Roseburg, OR
- $60,974 USD / year
Prepares payroll deduction and liability reports and supports reconciliation of payroll-related accounts, submitting documentation to the Payroll Manager for review and approval.
Added 24 mins ago
A
Lab Technician - Food And Bev
Actalent
Stockton, CA
- $22 to $28 USD / hour
Must have similar experience and looking for long term growth within a company and team.Swing shift - 3 pm to 11:30 pm, flexible to weekends if needed
Added 29 mins ago
CO
Legal Office Professional Senior
County of Santa Barbara
Santa Barbara County, CA
- $80,783.04 to $98,230.08 USD / year
…for the District Attorney’s Neighborhood Restorative Justice Program (NRJP) in the Santa Maria branch office. NRJP is a restorative justice-based diversion program designed for certain…
Added 30 mins ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX
7+ years of software engineering experience, with demonstrated full-stack capabilities using Python and TypeScript to build backend services and user-facing applications, plus working…
Added 37 mins ago
Emerging Store Manager
Walgreens
OREGON, WI
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 37 mins ago
Emerging Store Manager
Walgreens
SEATTLE, WA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 37 mins ago
SA
Networking & OS Engineering Manager (R6630)
Shield AI
Dallas, TX
- $195,000 to $250,000 USD / year
Partner closely with software engineers, hardware engineers, field operators, and program stakeholders to align priorities, resolve technical tradeoffs, and validate end-to-end performance…
Added 38 mins ago
W
Store Manager Unassigned
Walgreens
COLUMBUS, OH
- $27.16 to $48.56 USD / hour
Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
Added 38 mins ago
Pharmacist Local Specialty
Walgreens
ATLANTIC CITY, NJ
Reports prescription errors immediately and adheres to Company policies and procedures relating to prescription incidents and the Quality Improvement Program.
Added 38 mins ago
Emerging Store Manager
Walgreens
SAINT LOUIS, MO
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 38 mins ago
Emerging Store Manager
Walgreens
SOUTHAVEN, MS
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 39 mins ago
Emerging Store Manager
Walgreens
CORONADO, CA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 46 mins ago
Epic Instructional Designer
Yale New Haven Health
Stratford, CT
…conducting training for new staff, and coordinating training for software upgrades and updates. Overseeing build, test and maintenance of training environment by principal trainer Is.…
Added 46 mins ago
36Hr Day Shift RN 3.6 Medicine
Yale New Haven Health
New London, CT
Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients
Added 46 mins ago
36Hr Night Shift RN 3.6 Medicine
Yale New Haven Health
New London, CT
Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients
Added 46 mins ago
36Hr Day Shift RN 3.6 Medicine
Yale New Haven Health
New London, CT
Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients
Added 46 mins ago
24Hr Night Shift RN 3.6 Medicine
Yale New Haven Health
New London, CT
Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients
Added 46 mins ago
36Hr Day Shift RN 3.6 Medicine
Yale New Haven Health
New London, CT
Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients
Added 46 mins ago
36Hr Night Shift RN 3.6 Medicine
Yale New Haven Health
New London, CT
Must Have Ability To Use Internet For Literature Searches Regarding Care For Patients
Added 46 mins ago
Clinical Activation Specialist
Yale New Haven Health
NEW HAVEN, CT
…order to move projects forward. The position also requires the manager to be a resource for many departments needing help with move planning and logistics, budgeting, and scheduling.…

NTT DATA Services, LLC

Clinical Service Desk Manager-REMOTE

Lincoln, United States

The starting pay range for this remote role is $55,836-$116,326.

Apply on careers.nttdata.com About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this remote role is $55,836-$116,326.
Posting language: English
Posted: Nov 4, 2026

Original job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the clinician end users. The Clinical Service Desk Manager reports to the Clinical Service Desk Delivery Director. Role Responsibilities Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Responsible for achieving target customer satisfaction levels within the Clinical Service Desk. Resolves and directs application and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction. Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems. Collaborates with other service areas to propose tool, process, and service improvements. As requested, documents proposed changes for discussion with customer representatives. Develops plans and objectives and participates in cross-functional initiatives to improve operational performance for the Clinical Service Desk. Collaborates with customers and internal teams to resolve application and customer satisfaction issues. Recruits, develops, and evaluates personnel to ensure the efficient operation of the function. Supervises, mentors, and coaches team members for the sake of development/planning, performance review, goal achievement, and pay discussions. Resolves client escalations where appropriate. Leads a team responsible for assisting users over the phone and electronically in solving problems related to EMR, hardware, software, networks and peripherals. Ensures representatives are properly trained when legacy products are upgraded, and new products are released. Coordinates staffing to ensure sufficient coverage to meet Service Level Agreements. Gathers and reports operational metrics and performance data for continued evaluation. Promotes and refines standard operating procedures to be current with the needs of the Clinical Service Desk. Ensures SLAs are being met on all accounts. Flexible work schedule required. Preferred Qualifications Bachelor's Degree or work experience equivalent 3+ years minimum in a leadership role, ideally in clinical application support 3+ years minimum in a call center environment People management experience Proven mentor and coach Demonstrated success managing priorities and meeting deadlines and achieving or surpassing goals in fast paced, dynamic environment Demonstrated track record of service excellence and superior communication (written and verbal) and interaction skills with clinicians and colleagues Occasional travel required Preferences Previous experience working in a clinical environment --or-- on a service desk supporting healthcare customers Experience in EMR system integration with other clinical systems, ideally: Epic, Cerner Proficiency in Microsoft Office, specifically: Word, Excel Basic Qualifications Minimum 5 years Healthcare Service Management-ITSM-ITSM Processes experience NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $55,836-$116,326. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #INDHCLSMC About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Apply on careers.nttdata.com About employer

More about this job

Skills

Customer service
EMR
Team leadership
Communication skills
ICT system integration
EPIC
Cerner
Microsoft Office
Microsoft Word
Microsoft Excel
IT service management

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Work requirements

Jobs in the United States