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Added 9 mins ago
M
NUTRITION EDUCATOR - 64029879
MyFlorida
DADE CITY, FL
- $44,000.06 USD / year
…Participates in outreach efforts. Refers vendor queries to the vendor manager and client concerns to the supervisor. Assist with completion of client contact reports from the vendor…
Added 9 mins ago
Advertising Sales Account Manager, Full Funnel Seller, Adapt
Amazon
Virtual Location - Florida, FL
Amazon Adapt is a program designed to offer coverage solutions for business gaps which may occur due to extended leave (parental, medical) and unexpected account transitions. Amazon Adapt…
Added 9 mins ago
Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Bay Pines, FL
Selective Service Registration is required for males born after 12/31/1959
Added 9 mins ago
SM
Certified Athletic Trainer- Injury Prevention Specialist
Select Medical
Lake Buena Vista, FL
- From $26.4 USD / hour
On-site coverage for an industrial client under the direction of Account/Program Manager
Added 9 mins ago
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Sales Development Representative 2 - Orlando, FL
TEKsystems
Maitland, FL
- $21 USD / hour
Thorough sales training within the IT Talent Solutions and Services industry that includes working closely with an assigned Account Manager Lead as a Mentor
Added 10 mins ago
SM
Exercise Physiologist - Injury Prevention Specialist
Select Medical
Lake Buena Vista, FL
- From $22 USD / hour
On-site coverage for industrial client under the direction of the Account/Program Manager
Added 10 mins ago
Branch Operations Lead - Weston Town Center - Weston, FL
JPMorgan Chase
Weston, FL
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 10 mins ago
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Project Manager - Building Automation
Siemens
Miramar, FL
- $70,894 to $121,533 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 10 mins ago
Branch Operations Lead - Oakland Park and Nob Hill - Sunrise, FL
JPMorgan Chase
Sunrise, FL
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 10 mins ago
HEALTH SERVICES REPRESENTATIVE - 64057641
MyFlorida
FORT PIERCE, FL
…Linkage to Care Coordinator (RLC), HIV/AIDS surveillance and STD program staff to ensure Data to Care (D2C), Molecular Monitoring Project (MMP), Molecular HIV surveillance (MHS), and Ryan…
Added 10 mins ago
Deputy Program Manager
Trinzic
Orange Park, FL
We are seeking a Deputy Program Manager to oversee multiple reliability-centered maintenance (RCM) and related sustainment projects supporting Naval Aviation. Reporting to the Program…
Added 11 mins ago
WELLNESS MANAGER / RD
Compass Group, North America
BRADENTON, FL
The Regional Wellness Manager (RDN) will provide you with an exciting opportunity to oversee regional nutrition and wellness initiatives by implementing corporate and client nutrition…
Added 11 mins ago
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Specialist I, Document Intake Part Time
SitusAMC
St. Petersburg, FL
- Part-time
Petersburg, FL office 5 days per week and is part time working 25 hours per week
Added 11 mins ago
Merrill Advisor Development Program - Financial Advisor: West Florida Market (South)
Bank of America
Sarasota, FL · Punta Gorda, FL · Bradenton, FL · Venice, FL
Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their…
Added 12 mins ago
ASSISTANT MANAGER - PENSACOLA, FL
Compass Group, North America
Pensacola, FL
Position Title: ASSISTANT MANAGER - PENSACOLA, FL
Added 12 mins ago
O
Strategic Planning and Organization Program Manager
Oracle
Tallahassee, FL
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 12 mins ago
Project Manager - Top Secret Clearance
Red Hat
Tallahassee, FL
The Red Hat Public Sector Services team is looking for a Project Manager with a Top Secret security clearance to deliver solutions that solve our client's business challenges through…
Added 12 mins ago
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Program Manager/ Implementation Lead (Ketryx)
Cognizant
Tallahassee, FL
- $83,000 to $94,500 USD / year
Program Manager / Implementation Lead (Ketryx )
Added 12 mins ago
Account Executive - SMB
FranklinCovey
Tallahassee, FL
…Account Executive will play a critical role in expanding our client base and establishing long-term relationships with key decision-makers in growing…
Added 12 mins ago
CG
GENERAL MANAGER
Compass Group, North America
Tallahassee, FL
- $85,000 to $95,000 USD / year
Great dining is about more than great food. It’s about the people who make every diner feel welcome. As General Manager at this busy corproate dining account (new business), you’ll lead the…
Added 12 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Tallahassee, FL
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 12 mins ago
Project Manager
Maximus
Tallahassee, FL
Must have or be able to obtain a TS/SCI clearance
Added 12 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Tallahassee, FL
SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or…
Added 12 mins ago
Control Manager - Consumer & Community Banking - Senior Associate
JPMorgan Chase
Jacksonville, FL
As a Sr. Associate Control Manager within the Consumer and Community Banking (CCB) organization, you will play a crucial role in identifying and mitigating compliance and operational risks.…
Added 12 mins ago
Electrical Engineer
Trane Technologies
Jacksonville, FL
…calculation and equipment selection to meet process, code, and client requirements; conduct design reviews; performs testing and inspections; coordinates with other disciplines, clients and…

NTT DATA Services, LLC

Clinical Service Desk Manager-REMOTE

Lincoln, United States

The starting pay range for this remote role is $55,836-$116,326.

Apply on careers.nttdata.com About employer

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Job details

Pay: The starting pay range for this remote role is $55,836-$116,326.
Posting language: English
Posted: Nov 4, 2026

Original job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the clinician end users. The Clinical Service Desk Manager reports to the Clinical Service Desk Delivery Director. Role Responsibilities Directs the efforts of others in the achievement of the strategic and operational objectives of the group. Responsible for achieving target customer satisfaction levels within the Clinical Service Desk. Resolves and directs application and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction. Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems. Collaborates with other service areas to propose tool, process, and service improvements. As requested, documents proposed changes for discussion with customer representatives. Develops plans and objectives and participates in cross-functional initiatives to improve operational performance for the Clinical Service Desk. Collaborates with customers and internal teams to resolve application and customer satisfaction issues. Recruits, develops, and evaluates personnel to ensure the efficient operation of the function. Supervises, mentors, and coaches team members for the sake of development/planning, performance review, goal achievement, and pay discussions. Resolves client escalations where appropriate. Leads a team responsible for assisting users over the phone and electronically in solving problems related to EMR, hardware, software, networks and peripherals. Ensures representatives are properly trained when legacy products are upgraded, and new products are released. Coordinates staffing to ensure sufficient coverage to meet Service Level Agreements. Gathers and reports operational metrics and performance data for continued evaluation. Promotes and refines standard operating procedures to be current with the needs of the Clinical Service Desk. Ensures SLAs are being met on all accounts. Flexible work schedule required. Preferred Qualifications Bachelor's Degree or work experience equivalent 3+ years minimum in a leadership role, ideally in clinical application support 3+ years minimum in a call center environment People management experience Proven mentor and coach Demonstrated success managing priorities and meeting deadlines and achieving or surpassing goals in fast paced, dynamic environment Demonstrated track record of service excellence and superior communication (written and verbal) and interaction skills with clinicians and colleagues Occasional travel required Preferences Previous experience working in a clinical environment --or-- on a service desk supporting healthcare customers Experience in EMR system integration with other clinical systems, ideally: Epic, Cerner Proficiency in Microsoft Office, specifically: Word, Excel Basic Qualifications Minimum 5 years Healthcare Service Management-ITSM-ITSM Processes experience NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $55,836-$116,326. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. #INDHCLSMC About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Apply on careers.nttdata.com About employer

More about this job

Skills

Customer service
EMR
Team leadership
Communication skills
ICT system integration
EPIC
Cerner
Microsoft Office
Microsoft Word
Microsoft Excel
IT service management

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Work requirements

Jobs in the United States