Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 6 mins ago
VH
Pharmacy Technician - Outpatient Rotational
Veterans Health Administration
Minneapolis, MN
- $61,271 to $79,654 USD / year
…technologies/automation, entering patient chart notes, and other technical functions under the supervision of a…
Added 6 mins ago
VH
Pharmacy Technician - Outpatient Rotational
Veterans Health Administration
Minneapolis, MN
- $61,271 to $79,654 USD / year
…technologies/automation, entering patient chart notes, and other technical functions under the supervision of a…
Added 9 mins ago
AA
Engineering Manager, Mobile
Alaska Airlines
WA-SeaTac
- $149,600 to $224,400 USD / year
The Manager Software engineering role is responsible for executing the digital services strategy for Alaska Airlines and Hawaiian Airlines. As a people leader, this role leads and…
Added 9 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Tucson, AZ
- $50,428 to $65,556 USD / year
…determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for…
Added 12 mins ago
VH
Dental Assistant
Veterans Health Administration
Saint Cloud, MN
- $37,206 to $67,715 USD / year
Education: Successful completion of a 1-year dental assistant program accredited by the American Dental Association's Commission on [Dental] Accreditation [(CODA)].
Added 12 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Los Angeles, CA
- $56,247 to $73,121 USD / year
…computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing…
Added 12 mins ago
AE
HUMAN RESOURCES ASSISTANT (MILITARY/OA)
Air Education and Training Command
Fort Sam Houston, TX
- $46,076 to $59,898 USD / year
The primary purpose of this position is to: serve as program manager and technical specialist for the Military Personnel Section (MPS) personnel programs.
Added 12 mins ago
VH
Medical Records Admintrator Specialist
Veterans Health Administration
Los Angeles, CA
- $71,957 to $113,185 USD / year
Medical Records Administration Specialists in VHA perform work concerned with the management of a health record program or the provision of services related to medical record…
Added 15 mins ago
UA
Information Technology Specialist (Policy and Planning)
US Army Civilian Human Resources Agency
Fort Belvoir, VA · Rock Island, IL
- $108,137 to $158,322 USD / year
Monitor and modernize network information technology infrastructure, business practices, systems and software for the organization. | Identify customer information technology requirements,…
Added 15 mins ago
VH
Medical Support Assistant (Advanced) - Enrollment/Eligibility & Registration
Veterans Health Administration
Las Cruces, NM
- $45,409 to $59,031 USD / year
…Enrollment and Eligibility Department. The position is highly technical in nature as it's the primary gateway for all Veterans seeking care or other benefits across the VA Health Care…
Added 18 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Fayetteville, NC
- $63,081 to $82,002 USD / year
…more outpatient clinics. Provides direct administrative and technical support to the Section Chiefs and support the management information components of all health eligibility related…
Added 18 mins ago
VH
Medical Records Technician (Coder-Outpatient)
Veterans Health Administration
Remote, United States
- $36,409 to $72,664 USD / year
provides technical support in the areas of regulations and policy, coding requirements, resident supervision, reimbursement, workload, accepted nomenclature, and proper sequencing.
Added 20 mins ago
VH
Registered Nurse (Quality Manager - Greenville)
Veterans Health Administration
Durham, NC
- $82,819 to $155,103 USD / year
…Integrates and maintains a comprehensive Performance Improvement Program to improve the safety of patients, visitors, and…
Added 20 mins ago
VH
Lead Program Analyst
Veterans Health Administration
Louisville, KY
- $74,678 to $97,087 USD / year
Responsible for collecting, collating and interpreting clinical data for the Associate Chief of Staff (ACOS)/GEC Service, GEC Administrative Officer (AO) and GEC Clinical Program Manager.
Added 25 mins ago
Technical Program Manager, Secure Connection Services (SCS), Tactical Edge Mission Engineering Group (TEMEG)
Amazon Development Center U.S., Inc.
Arlington, VA · Herndon, VA
Shape the future of secure communications for the world's most critical missions. As a Principal Technical Program Manager for SCS TEMEG, you'll define the strategy and lead customers and…
Added 25 mins ago
AN
HR SPEC (MIL)
Air National Guard Units
Camp J T Robinson, AR
- $61,722 to $80,243 USD / year
…and staff members. Provides guidance and assistance on unit program(s) for which responsible. Provides training to supervisors on all military human resources issues. Analyzes data and…
Added 25 mins ago
VH
Social Services Assistant
Veterans Health Administration
San Diego, CA
- $57,641 to $74,935 USD / year
…when needed, assist them in linking up with a Social Worker or program that can be of most…
Added 25 mins ago
VH
Program Specialist
Veterans Health Administration
Hines, IL
- $68,999 to $89,703 USD / year
…education efforts to determine the effectiveness of the training program while keeping abreast of any changes or updates to directives related to scheduling. The incumbent provides…
Added 25 mins ago
VH
Supervisory Interior Designer
Veterans Health Administration
Houston, TX
- $103,225 to $134,195 USD / year
…serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures such as warnings and reprimands and recommends action in more serious…
Added 26 mins ago
Senior Research Associate (Farm Manager) (0097687T, CTAHR/CARES Kona)
University of Hawaii
Kealakekua, HI
Demonstrated ability to operate a personal computer, apply word processing software, and agricultural research, environmental management, business administration, and/or program management…
Added 27 mins ago
VH
Advanced Diagnostic Radiologic Technology- (CT)
Veterans Health Administration
Nashville, TN
- $79,983 to $103,972 USD / year
Added 27 mins ago
VH
Program Specialist
Veterans Health Administration
Phoenix, AZ
- $64,564 to $83,938 USD / year
The primary purpose of this position is to perform Program Specialist duties, responsible for providing a high level of administrative and data support. Personnel assigned to this role fill…
Added 27 mins ago
VH
Medical Records Technician - Release of Information - ROI
Veterans Health Administration
Danville, IL
- $36,409 to $59,031 USD / year
Provides advisory and technical assistance to patients, administrative staff and professional staff regarding release of information. Inquiries vary widely and information given requires…
Added 30 mins ago
VH
Medical Support Assistant ( Advanced)
Veterans Health Administration
Danbury, CT · Winsted, CT · New London, CT · Willimantic, CT · Waterbury, CT
- $51,235 to $69,565 USD / year
…resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital. In addition to six months experience of clerical, office, customer service, or…
Added 30 mins ago
VH
Diagnostic Radiologic Technologist - Computerized Tomography
Veterans Health Administration
Montgomery, AL
- $64,063 to $83,287 USD / year
…Determines the consistency, of masses with the aid of the CT Software as (cystic or solid} and their relationship to adjacent abdominal…

NTT DATA Services

Clinical Service Desk Manager-REMOTE

Lincoln, NE, United States

The starting pay range for this remote role is $55,836-$116,326.

Apply About employer

Applications open in a new tab.

Job details

Pay: The starting pay range for this remote role is $55,836-$116,326.
Posting language: English
Posted: Nov 4, 2026

Original job description

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. The Clinical Service Desk Manager brings knowledge of clinical and technical solutions and clinical workflows in various healthcare environments to provide service excellence to the clinician end users. The Clinical Service Desk Manager reports to the Clinical Service Desk Delivery Director.

Role Responsibilities

Directs the efforts of others in the achievement of the strategic and operational objectives of the group.

Responsible for achieving target customer satisfaction levels within the Clinical Service Desk.

Resolves and directs application and customer satisfaction issues to ensure a quality support environment and to obtain maximum customer-based satisfaction.

Applies analytics to identify new or recurring operational, productivity, and/or customer satisfaction problems.

Collaborates with other service areas to propose tool, process, and service improvements.

As requested, documents proposed changes for discussion with customer representatives.

Develops plans and objectives and participates in cross-functional initiatives to improve operational performance for the Clinical Service Desk.

Collaborates with customers and internal teams to resolve application and customer satisfaction issues.

Recruits, develops, and evaluates personnel to ensure the efficient operation of the function.

Supervises, mentors, and coaches team members for the sake of development/planning, performance review, goal achievement, and pay discussions.

Resolves client escalations where appropriate.

Leads a team responsible for assisting users over the phone and electronically in solving problems related to EMR, hardware, software, networks and peripherals.

Ensures representatives are properly trained when legacy products are upgraded, and new products are released.

Coordinates staffing to ensure sufficient coverage to meet Service Level Agreements.

Gathers and reports operational metrics and performance data for continued evaluation.

Promotes and refines standard operating procedures to be current with the needs of the Clinical Service Desk.

Ensures SLAs are being met on all accounts.

Flexible work schedule required.

Preferred Qualifications

Bachelor's Degree or work experience equivalent

3+ years minimum in a leadership role, ideally in clinical application support

3+ years minimum in a call center environment

People management experience

Proven mentor and coach

Demonstrated success managing priorities and meeting deadlines and achieving or surpassing goals in fast paced, dynamic environment

Demonstrated track record of service excellence and superior communication (written and verbal) and interaction skills with clinicians and colleagues

Occasional travel required

Preferences

Previous experience working in a clinical environment --or-- on a service desk supporting healthcare customers

Experience in EMR system integration with other clinical systems, ideally: Epic, Cerner

Proficiency in Microsoft Office, specifically: Word, Excel

Basic Qualifications

Minimum 5 years Healthcare Service Management-ITSM-ITSM Processes experience

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $55,836-$116,326. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

#INDHCLSMC

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion . Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.

Apply About employer

Report this job