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Bookkeeper
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- Part-time
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
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Job Posting TitleProduction & Quality Associate
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Home Health Physical Therapist
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Enterprise AI Portfolio Principal
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Provide workforce and labor strategy analysis, including associate and contractor mix, onshore and offshore sourcing, capacity forecasts, and hiring and ramp assumptions.
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Medical Assistant
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Stock Assoc
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Goodyear, AZ
…Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs…
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Internet Sales Consultant - Land Rover White Plains
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AutoNation Honda of Clearwater - Sales Associate
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Service Manager - AN Chevy Mesa
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Entry Level Service Technician-AutoNation Ford Frisco-$18
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Research Associate
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Other benefits: Company paid Long-term and short-term disability insurance, company paid life insurance and optional supplemental life insurance, health savings account (HSA) with a company…
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NTT DATA Services, LLC

Field Tech Senior Associate

Neptune, United States

The starting pay range for this role is $58K-69K.

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Job details

Pay: The starting pay range for this role is $58K-69K.
Experience: Must have at least at least 3+ year of experience desktop support experience including:
Posting language: English
Posted: Nov 3, 2026

Original job description

Req ID: 387075 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Field Tech Senior Associate to join our team in Neptune, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be working in Neptune, New Jersey but also could be required to work in other locations. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and requires employee get a Flu vaccination on or before start date to the extent required by applicable law.

Job Responsibilities Include:

Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems. Ability to identify issues caused by firewall, proxy, or anti-virus software.
Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals. Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
Ticket and workload management utilizing customer provided ticketing system.
Physically able to lift and move hardware.

Basic Qualifications:

Must have at least at least 3+ year of experience desktop support experience including:
Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.

Preferred Skills:

MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
Motivated technician with proven troubleshooting skills
Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
Familiarity with workgroup and domain environments
Windows 10 / ChromeOS / Cloud Ready Deployments
Active Directory - Computer management
Imaging, software push using Ivanti LANDesk
Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $58K-69K. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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More about this job

Skills

Computer equipment
Troubleshooting
Communicate with customers
Customer service
Preventive maintenance
Assembly
Microsoft Windows
Microsoft Office
Google Workspace
Microsoft Active Directory
Troubleshoot

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