Pharmacy Advisor Respresentative I

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Pharmacy Advisor Rep I, to join our team working 100% Remote on a long-term, temporary assignment.

Pharmacy Advisor Rep I

Remote 100%, must reside in the US

Temporary position, 6 month-1 year

Schedule

• Monday-Friday
• 8-hour shift within operating hours of 8:00 AM - 8:00 PM CT
• Training: 8:00 AM - 4:30 PM CT

Job Summary

The role of Pharmacy Advisor Rep I on the Pharmacy Advisor team, a specially developed, clinical program for CVS Caremark is to provide support to members and/or prescribers, and Pharmacists assisting members and/or prescribers, regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems, we are able to identify members who meet the desired counseling opportunity criteria.

Representatives will be making outbound calls to patients (and fielding return inbound calls) in which the Pharmacy Advisor Rep I will assist patients in refilling medications. Rep I may also, as necessary, transfer a member with clinical questions to a consulting Pharmacist. In addition, the Pharmacy Advisor Rep I will be responsible for educating the member on the value and purpose of the program, client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls, the Pharmacy Advisor Rep I will also support requests received via fax with the potential, based on business needs, of cross-training to support other clinical services.

In addition to working very closely with members, prescribers, and Pharmacy Advisor Pharmacists, the Pharmacy Advisor Rep I will also be required to work very closely with key CVS Caremark departments needed to properly support this program. This would include departments such as mail order filling facilities, Fast Start, Diabetic Meter Exchanges, Clinical Care Services, etc.

Requirements:

• 1 year of working in a remote environment
• Minimum 1 year customer service or call center experience
• Minimum 1 year of Healthcare, PBM, insurance, or medical terminology experience
• 1 year of proficiency with Microsoft Office

Education :

• High School Diploma/GED required.

About NTT Data :

NTT DATA is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is18.50 max . This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.