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Launch Engineer, Fluid Systems (Starship)
SpaceX
Starbase, TX · Brownsville, TX
Apply interdisciplinary engineering skills in fields of system-level process design and initial sizing, detailed pressurized fluid and thermal analysis, structural engineering, materials,…
Added 3 mins ago
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Senior AI Software Engineer / Automation Architect
Hunter Recruitment Advisors
Arlington Heights, IL
- $120,000 to $150,000 USD / year
S&J Plumbing is seeking a Senior AI Software Engineer / Automation Architect to help build a smarter, more efficient organization as we continue to grow.
Added 3 mins ago
Vice President, Facilities Management
Navy Federal Credit Union
Vienna, VA
Bachelor’s degree in Facilities Management, Engineering, Construction Management, Architecture, Business Administration, Public Administration, or related field, or the equivalent…
Added 4 mins ago
Electrical Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Hanscom AFB, MA
…purpose of this position is to serve as a professional Electrical Engineer performing operations and maintenance (O&M) engineering duties in support of a military installation.…
Added 4 mins ago
Civil Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Hanscom AFB, MA
…purpose of this position is to serve as a professional Civil Engineer performing Operations and Maintenance (O&M) engineering duties in support of a military installation. Responsibilities…
Added 4 mins ago
Quality Assurance Engineer / Contract / Foxboro, MA
Kelly Services
Foxborough, MA
As a Quality Assurance Engineer, you will serve as a key quality partner conducting dimensional inspections, evaluating returned exhibits, and collaborating cross-functionally with…
Added 4 mins ago
Staff Mechanical Engineer
Optikos, LLC
Wakefield, MA
Added 4 mins ago
WB
WB Games Software Engineering Co-op: Needham, MA - January-May 2027
Warner Bros. Discovery
Needham, MA
- $31 USD / hour
As a game client engineer coop, you'll be working on a cross-discipline team fixing bugs and building features for WBG Boston's mobile games, primarily using Unity and C#. A typical day can…
Added 4 mins ago
Principal IAM Engineer / Onsite in Natick, MA
Kelly Services
Natick, MA
This is a high-impact engineering role for someone who wants to own and evolve enterprise identity platforms rather than simply administer them. The Principal Engineer will provide…
Added 5 mins ago
Principal Actuation Systems Electrical Lead
RTX Corporation
tewksbury, MA
…strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful…
Added 5 mins ago
Quality Engineer
Mycronic
Tewksbury, MA
Added 5 mins ago
EMC Design and Test Engineer
Insight Global
North Reading, MA
Insight Global is seeking an EMC Design & Test Engineer for a leading test and automation technology client. This individual will serve as a key technical resource focused on integrating…
Added 5 mins ago
Software Development Engineer, Audible AI Voice Production
Amazon
Cambridge, MA
As a Software Development Engineer, it’s up to you to define, design and refine the tech that keeps us one step ahead of listeners. Anticipate. Innovate. Bring challenging ideas and we’ll…
Added 5 mins ago
Capital One Shopping Tech, Data Engineer 5 (Remote- Eligible)
Capital One
Boston, MA
Architect and enforce common data engineering design patterns to ensure code quality, maintainability, and reusability across data platforms and pipelines
Added 5 mins ago
Senior Data & Analytics Solution Sales Executive - Healthcare
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 5 mins ago
Senior Data & Analytics Solution Sales Executive - State and Local Government
ServiceNow, Inc.
Boston, MA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 5 mins ago
Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…
Added 5 mins ago
Senior Electrical Engineer
QinetiQ
Devens, MA
As a Senior Electrical Engineer at QinetiQ, you will be working hands-on to design, build, and troubleshoot mission-critical electronic systems for defense customers. Your work will span…
Added 5 mins ago
Senior Systems Engineer (ONSITE)
Collins Aerospace
Marlborough, MA
…part of the Strategic Communications Department, the Systems Engineering department supports a variety of communications systems including SATCOM (including AEHF, EHF, X-Band, Ka-Band,…
Added 6 mins ago
Supplier Quality Engineer, OEM Networking
Google
Sunnyvale, CA
Bachelor’s degree in Electrical, Mechanical, Computer Engineering, a related technical field, or equivalent practical experience.
Added 9 mins ago
Associate Engineer, Engineer, Senior Engineer
Dominion Energy
COPE, SC
…one motivated engineers to fill the positions of Operations Engineer. The successful candidates will start at the level commensurate with their education, experience, knowledge, skills, and…
Added 10 mins ago
Manufacturing Electrical Engineering Co-Op (Spring/Summer 2027)
RTX
United States
Resolving manufacturing defects and process challenges by identifying root causes and implementing effective solutions.
Added 10 mins ago
Senior Principal Systems Engineer / SME (Cyber & Analytics)
RTX
United States
Applied Signal Technology (AST) is seeking a Senior Principal Systems Engineer / SME (Cyber & Analytics) who strives for excellence and have a passion to be part of a team that strengthens…
Added 18 mins ago
Data Engineer 4
Capital One
McLean, VA · Richmond, VA · Chicago, IL · Plano, TX
Architect and enforce common data engineering design patterns to ensure code quality, maintainability, and reusability across data platforms and pipelines
Added 20 mins ago
Engineer V
State of Delaware
Dover, DE
excellent customer service within the Engineering Review Section. This management

NTT America, Inc.

Smart Hands Engineer

CO, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Collaboration Service Delivery Field Support Engineer (L2) is a developing engineering role, responsible for providing a professional second-line remote and/or onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Collaboration Service Delivery Field Support Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Key responsibilities:

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
Ensures that any software that is part of the solution is installed and configured according to client requirements.
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail.
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution.
Investigates second line support calls assigned and identifies the root cause of incidents and problems following knowledge articles.
Responds to and diagnoses all alerts, escalate to L3 Field Engineer when unable to resolve within the stipulated time.
Ensures incidents are updated with progress and resolution details in a timely manner using the required platform.
Ensures the efficient and comprehensive resolution of incidents and requests.
Applies tools, techniques and processes to track, log, report on and correct configuration items, components and changes.
Investigates problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures.
Provides second line remote and onsite technical support to clients.
Provides second line field engineering services to clients.
Reports and escalates issues to 3rd party vendors if necessary.
Follows the required handover procedures for shift changes to ensure service continuity.

To thrive in this role, you need to have:

Good communicate skills, both verbal and written.
Ability to plan activities and projects well in advance and take into account possible changing circumstances.
Ability to maintain a positive outlook at work.
Ability to work well in a pressurized environment.
Ability to work hard and put in longer hours when it is necessary.
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting.
Ability to adapt to changing circumstances.
Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.

Academic qualifications and certifications:

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Relevant Collaboration technology certifications such as - Valid CCNP Collaboration certification required; Microsoft Voice certification (MS700 & MS720) advantageous; Valid Webex Calling & Webex Contact Centre certification preferred.

Required experience:

Moderate level experience in Collaboration technologies such as Call managers, Voice Gateways, Call recording, Scripting, Messaging, VOIP, IP Telephony.
Moderate level experience in technical support to clients.
Moderate level experience in diagnosis and troubleshooting.
Moderate level experience providing remote support in Collaboration technologies.
Moderate level experience in relevant technology (Cisco and its product stack, SBC's such as AudioCodes and Oracle, CUBE's, Webex calling etc.).
Basic understanding of Network routing and switching.

Workplace type:

On-site Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.

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