Slot Route Assistant Manager

Job description:

***This is a safety-sensitive position that requires a drug test including marijuana***

Job Summary:

• Assists in managing the daily operations of slot route locations, overseeing the performance and maintenance of slot machines, cash dispensers, and arcade games. Supports field technicians, ensures regulatory compliance, and helps coordinate logistics and service quality across multiple venues.

Requirements

Required Certifications:

• Must be able to obtain and maintain a Nevada Gaming Registration (work card).
• Must have a valid Nevada driver’s license and clean driving record.
• Must be able to obtain and maintain a Forklift License.

Qualifications:

• High school diploma or GED required; associate degree or technical certification preferred.
• 3–5 years of experience in slot machine or route operations, with supervisory experience preferred.
• Working knowledge of slot machines, cash handling systems, and arcade game equipment.
• Strong leadership, organizational, and problem-solving skills.
• Proficient in service tracking systems and Microsoft Office tools.
• Valid Nevada driver’s license and clean driving record.
• Ability to lift and move equipment up to 50 lbs.
• Must be able to obtain and maintain a Nevada Gaming Registration (work card).

Duties and Responsibilities:

• Supervise and support route technicians in the maintenance and repair of slot machines, cash dispensers (e.g., ATMs, redemption kiosks), and arcade games.
• Assist in scheduling service calls, installations, and preventative maintenance across all route locations.
• Monitor equipment performance and ensure timely resolution of technical issues.
• Coordinate with warehouse and inventory teams to ensure availability of parts and machines.
• Perform field inspections to verify machine functionality, cleanliness, and compliance with NGCB regulations.
• Train and mentor technicians on troubleshooting procedures, customer service, and safety protocols.
• Assist in managing machine moves, conversions, and new location setups.
• Maintain accurate service records, logs, and compliance documentation.
• Communicate with location managers and staff to ensure satisfaction and address concerns.
• Support cash dispenser operations, including replenishment coordination, error resolution, and vendor communication.
• Oversee arcade game functionality and ensure proper operation and guest experience.
• Enforce company policies, safety standards, and regulatory requirements.