Sr. Analyst, People Intelligence

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier - helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.

We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

More information is available at www.nrg.com. Connect with NRG on Facebook, Instagram, LinkedIn and X.

Job Summary:

NRG is seeking a self-motivated, detail-oriented Senior People Intelligence Analyst to join our People Intelligence & Governance team. As a senior member of the team, you'll serve as the primary business lead for two core People systems: Rover, our internal People AI agent, and the Talent Master Tracker (TMT), an internally built application that automates complex People processes. You'll partner closely with People leaders, IT, and cross-functional stakeholders to drive technology solutions that improve efficiency and employee experience, while also mentoring junior analysts and shaping the roadmap for both platforms.

Key Responsibilities:

• People AI Solution Management: Own Rover, our internal People AI agent, end to end, day-to-day operations, enhancement requests, feature adoption, and continuous improvement. Evaluate AI output quality and help define guardrails for responsible use.
• Talent Master Tracker (TMT) Management: Manage ongoing enhancement and implementation of TMT, including prioritization and stakeholder alignment.
• Business Analysis & Requirements: Partner with stakeholders across People to understand business needs, document current and future state processes, develop Business Requirements Documents (BRDs), and translate functional requirements into technical specs for IT.
• Technology Solution Delivery: Lead end-to-end implementation of People technology enhancements; project planning, coordination with IT development teams, issue resolution, timeline management, and delivery.
• Testing & Quality Assurance: Develop and coordinate User Acceptance Testing (UAT) strategies, test scenarios, and validation activities to confirm functionality is production-ready before leadership sign-off.
• Change Management & Communications: Build and execute communication plans, training materials, documentation, demos, and adoption strategies for new capabilities across the People organization.
• Process Automation & Continuous Improvement: Identify opportunities to automate, simplify, and standardize People processes, reducing manual effort and improving data quality.
• Cross-Functional Collaboration: Partner with IT, People Centers of Excellence, and other stakeholders to ensure solutions are delivered on time and aligned with business objectives.
• Governance & Documentation: Maintain business process, systems, and operational documentation; support governance, data integrity, and compliance with People processes.
• Mentorship: Provide guidance and technical/process expertise to junior analysts on the team; act as a subject matter expert for Rover and TMT across the broader People organization.
• Projects: Lead and support additional initiatives as assigned.

Secondary Responsibilities:

• Data & Reporting Support: Assist with ad hoc talent data analysis and dashboard or reporting requests (e.g., Power BI, SuccessFactors) as needed.
• Trend & Insights Support: Help identify workforce trends and analytics insights that inform People strategy and technology roadmap decisions.
• Analytics Presentations: Support presentation of data-driven findings and recommendations to People leadership when requested.

Qualifications:

• HR Process & Project Management Experience
• Bachelor's degree in Human Resources, Business Administration, Information Systems, Project Management, or a related field.
• 5+ years of experience in HR processes and technology, project management, business analysis, or a related field.
• Demonstrated experience leading business-side system implementations from requirements gathering through deployment and adoption.
• Experience developing Business Requirements Documents (BRDs), process documentation, workflow mapping, and functional specifications.
• Strong project management, organizational, and stakeholder management skills, with the ability to manage multiple priorities simultaneously.
• Experience partnering with IT teams to deliver enterprise technology solutions.
• Experience leading User Acceptance Testing (UAT), business validation, and production readiness activities.
• Excellent written and verbal communication skills, with experience developing training materials and leading change management initiatives.
• Strong analytical and critical thinking skills, with the ability to evaluate business processes and identify automation opportunities.

AI & Technical Skills:

• AI literacy: practical experience using or managing AI-powered tools (chatbots, copilots, or agents) in a business setting, including the ability to evaluate output quality, write and refine prompts, and identify appropriate use cases and limitations.
• Exposure to generative AI/LLM platforms (e.g., Anthropic Claude, OpenAI, Microsoft Copilot) and an understanding of prompt design, AI governance, or responsible-AI principles.
• Working knowledge of data structures behind HR systems (employee records, org hierarchies, workflow/approval chains) and how they impact automation design.
• Reporting experience in SAP SuccessFactors or a comparable HRIS/HCM.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.

We support the use of AI tools to help you prepare for your interview (e.g., practicing responses, researching the role, or refining your resume). However, during interviews and assessments, we expect responses to reflect your own thinking, experience, and communication. Use of AI to generate or read answers in real time, complete assessments, or misrepresent your qualifications is not permitted and may impact your candidacy.