Product Manager

Product Manager

Team: Marketing

Reports to: Sr. Director of Growth Initiatives

Location: On-site, Corporate Office (Delray Beach)

Company Overview:

Now Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers. The company consistently ranks among the largest optical retailers in the country by Vision Monday. Now Optics continues to expand its retail footprint with 300+ corporate and franchise locations while delivering affordable eye care services by providing a fast and friendly customer experience. We believe in building a positive and cohesive culture where everyone is contributing towards a common goal and set of values.

Vision: Modernizing the eye care experience for all people.

Mission: Making eye care easy.

Values: iCARE

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

• Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals, we serve.

Role Summary

The Product Owner is the business-facing owner of our proprietary POS/Ecomm software backlog and roadmap. You turn commercial priorities into well-justified initiatives, align stakeholders on what gets built and in what order, and work with IT development to deliver and launch. You recommend priorities and scope trade-offs. You work alongside the Business Analyst, who owns POS/Ecomm system requirements, BRDs, and UAT, and the Sr. UX/UI Designer, who owns the design and user experience.

Key Responsibilities

Product vision and roadmap

• Maintain the POS/Ecomm software roadmap, aligned to commercial and growth goals set by the Sr. Director.

• Bring customer and associate insight into prioritization, working with the Sr. UX/UI Designer on research and feedback.

Backlog, prioritization, and delivery

• Draft and maintain the POS/Ecomm software backlog with proposed prioritization for Sr. Director approval.

• Refine backlog items with the BA, BRM, and IT dev. Review and approve acceptance criteria drafted by the BRM against the business case.

• Draft trade-off and scope recommendations when priorities conflict, including deferring features within a BRD to a later release.

• Draft sprint goals in partnership with IT.

• Participate in sprint reviews and accept completed work against the business case and acceptance criteria. The BA signs off on requirement fidelity separately.

Business case and initiative definition

• Write initiative briefs that combine the business case (why this, why now, expected outcome) with a clear problem statement. These feed the BRD process.

• Flag D365/VCS dependencies in initiative briefs early, so the VCS & D365 BA is engaged before BRD work begins.

• Review BRDs, authored by the BA, against the business case and flag gaps or concerns.

• Define success metrics for each initiative and track outcomes after launch, reporting results to the Sr. Director and sponsors.

Stakeholder alignment

• Run standing weekly or biweekly priority meetings, structured by group so D365-dependent and non-dependent groups meet separately. Drive each meeting to explicit agreement on upcoming priorities and review newly surfaced items.

• Support alignment conversations with commercial (ecommerce and brand) sponsors, preparing materials and follow-ups.

• Support D365 finance and operations stakeholder conversations by confirming that proposed solutions align to the business case. For initiatives that depend on D365 or VCS integration, the POS/Ecomm BA defines the POS/Ecomm-side requirements and partners with the dedicated VCS & D365 BA on shared tickets.

Release coordination

• Work within the fixed two-week sprint calendar. The Scrum Master confirms any date changes.

• Track deployment timing and cross-team readiness with IT dev and the Scrum Master, and own the business view of each release (what is included and whether the business is ready).

• Confirm IT QA sign-off before a build moves to the BA’s business UAT.

• Flag production-breaking releases and recommend rollback. The PO and IT dev lead make the final call jointly, with escalation to the Sr. Director if they disagree.

Platform health and vendor/tooling

• Review IT-owned uptime, performance, and page-speed reporting for the Ecomm storefront. Escalate degradation and prioritize performance work in the backlog, in coordination with the digital team.

• Own the vendor relationship for ADA accessibility compliance. Use vendor findings to identify where the website needs updates and prioritize that work in the backlog. The Sr. UX/UI Designer applies design standards to prevent and resolve accessibility issues. Compliance risk decisions are made by the Sr. Director of Growth Initiatives.

• Own the product-level relationship with Unbxd and FittingBox (roadmap, configuration priorities, performance against business goals) and execute their day-to-day operational tasks.

Communication

• Coordinate handoff communication to affected business departments at launch and go-live.

• Send a recurring status recap to the company and leadership covering what is in motion and what has recently shipped. It is informational only and not a channel for feedback or priority changes.

Qualifications

• 5+ years in product ownership, product management, or a closely related role, ideally in ecommerce or retail.

• Experience with agile delivery teams, including backlog refinement, sprint planning, and sprint review.

• Ability to write business cases and problem statements and to defend prioritization to senior stakeholders.

• Working knowledge of release management and UAT processes.

• Strong written communication, and facilitation skills for multi-stakeholder meetings.

• Preferred: exposure to ERP environments such as D365, retail POS systems, accessibility compliance (WCAG/ADA), or ecommerce platforms and martech tools.

• Preferred: Experience with ADO or similar work-tracking tools.

Why join our winning team?

• We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage. We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees get 2 free eyeglasses every year, and Friends and Family discounts on our products!

Now Optics d/b/a Stanton Optical is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.