Jobs in the United States

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Sales and Service Specialist
Fulton Bank
Marlton, NJ
- $18.56 to $29.38 USD / hour
Advance personal knowledge of sales techniques and utilize the CRM (Customer Relationship Management) system and other resources to foster relationship building conversations with customers…
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CNC Operator (Milltronics) (2nd Shift)
The Calvert Company LLC
Richland, MS
Load the correct program file or program the machine directly.
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Janitor
Parkline, Inc
Hitchcock, TX
Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years…
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Painter Helper - Night Shift
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Hitchcock, TX
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Painter Helper - Day Shift
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Hitchcock, TX
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Solon, OH
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Parent Education
San Diego Community College District
CA
…accessible, equitable, and innovative quality education and support services to diverse learners in pursuit of lifelong learning, training, career advancement, and pathways to for-credit…
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Registered Nurse (RN), Pre-Operative/PACU/OR - Full Time - Surgical Care Center of Michigan
Walker Surgical Center
Grand Rapids, MI · Lansing, MI
- Full-time
Current RN License required · Current Registered Nurse (RN) License required in the state where the worksite is located
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Patient Coordinator
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Guntersville, AL
- $16 to $18 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
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Dental Assistant
Aspen Dental
Palestine, TX
- $17 to $20 USD / hour
…licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support…
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Senior Accountant
Cohere
Remote, United States
- $150,000 to $195,000 CAD / year
- Prepare the consolidated financial statements, including the statement of cash flows, and support various management reporting requirements
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Supply Chain Planner, II
Zebra Technologies Corporation
Lincolnshire, IL · Holtsville, NY
- $61,040 to $91,560 USD / year
…with are Global Demand Planners, Buyers, Operations, Order Management, Logistics, Finance, Helpdesk and Customer Experience Management teams. The Supply Chain Planner II has a key role in…
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Warehouse Associate, Lead
Zebra Technologies Corporation
Kenosha, WI
- $25 USD / hour
Work Environment: 5 days in office
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Field Service Technician II
Zebra Technologies Corporation
United States
- $24.5 USD / hour
Must have reliable transportation with capability to carry spare parts inventory · Must have good working knowledge of MS office
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Field Service Technician II
Zebra Technologies Corporation
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- $24.5 USD / hour
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Customer Service Representative - Benefits & Member Support
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Cleveland, OH
- $20 USD / hour
Customer Service Representative Benefits & Member Support
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ERP Functional Analyst (Supply Chain) - Infor LN
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Customer Account Specialist
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- $24.95 USD / hour
…service rep? This position sits at the intersection of customer support, operations, manufacturing, and sales support. You'll own customer relationships, manage complex orders, coordinate…
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Collections Specialist
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Inside Sales Representative
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Grand Prairie, TX
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Customer service, Customer support, appointment scheduling, appointment setting, Inside sale, Sales, Inbound call, Customer service call center, Sales support, collecting, Data entry,…
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Patient Care Technician
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Atomic Spectroscopy – Postdoctoral Researcher
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Consistent with the structure of the program, applicants must have received their Ph.D

Novolex

Sr. Customer Collaboration Analyst

Lake Forest, IL, United States

Apply on careers-novolex.icims.com About employer

Applications open in a new tab.

Job details

Apply by: Nov 13, 2027
Education: Bachelor’s degree
Experience: 3-5+ years of progressive experience in supply chain operations, customer logistics, or order management
Posting language: English
Posted: Nov 13, 2026

Original job description

Company Overview

Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

Our Sustainability Commitment

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

Job Description

Position SummaryOwn the tactical leadership for key customer accounts. In addition to day-to-day tracking performance across key customer accounts, this role additional is responsible for conducting deep-dive predictive analysis, lead collaborative planning data-sharing with clients, and design continuous improvement projects to improve service performance and reduce total cost-to-serve.

Key Responsibilities

Serve as the primary operational supply chain point of contact for assigned regional or key national customer accounts
Execute daily and weekly collaborative planning, forecasting, and replenishment (CPFR) processes with clients counterparts to align demand and supply signals
Coordinate directly with Planning, Logistics, Commercial, and Operations to resolve customer escalations
Consolidate and analyze customer demand trends to help represent the ‘voice of the customers in the Integrated Business Planning cycles
Build, maintain, and deploy advanced data analytics and visualization tools to monitor order health, track performance trends, and proactively communicate delays to customers.
Perform deep-dive root-cause analysis on customer compliance penalties, chargebacks, and deductions
Establish and enforce robust service level agreements (SLAs) to maintain industry-leading customer satisfaction.

Key Performance Indicators

OTIF
Fill Rate
Forecast Accuracy
Inventory Turns
Customer Satisfaction
Cost to Serve

Qualifications

Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field required. An MBA or Master’s degree is highly preferred.
3-5+ years of progressive experience in supply chain operations, customer logistics, or order management

Other Requirements

Travel up to 20%
Strong computer literacy- SAP, Blue Yonder, and Microsoft Office preferred
Strong oral and written communication skills

A reasonable estimate of the current range is $83,000 - $139,000 + bonus + benefits. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program.

Company Benefits

What You'll Get From Us

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is committed to providing equal employment opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, pregnancy, sexual orientation, gender identity, religion, handicap or disability, genetics, citizenship status, service member or veteran status, or any other category protected by federal, state, or local law. Any individual who, because of his or her disability, needs an accommodation in connection with an aspect of the Company's application process should contact myHRservices@novolex.com.

Formerly Pactiv Evergreen

Apply on careers-novolex.icims.com About employer

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Jobs in the United States