Jobs in the United States

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CO
Program Coordinator
Children of America
Braintree, MA
- $25 to $31 USD / hour
Support the school in daily operations, including classroom management and supervision.
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OS
Retail Store Area Team Leader (Assistant Team Leader)
Ocean State Job Lot
Whitinsville, MA
- $24 to $26 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
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Infant Teacher
Cadence Education
Weston, MA
- $20 to $26 USD / hour
About the Role Under the direction of the School Director and Lead Teacher, the Teacher supports daily classroom operations and the implementation of Cadence Education programs. This role…
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Preschool Lead Teacher
Cadence Education
Walpole, MA
- $20.25 to $26.33 USD / hour
…responsible for planning and delivering curriculum, leading classroom operations, and implementing Cadence Education programs while supporting the physical, social, emotional, and…
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OS
Retail Store Area Team Leader (Assistant Team Leader)
Ocean State Job Lot
Kingston, MA
- $24 to $26 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
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OS
Temporary Seasonal Retail Store Associate- Part-Time (Day and Weekend Availability)
Ocean State Job Lot
Gardner, MA
- $15 USD / hour
- Part-time
Job Description: The Seasonal Peak Associate role at OSJL is a temporary seasonal position that is responsible for supporting a range of essential store operations, including register…
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Security Team Specialist I, Northeast Youth Service Center
State of Massachusetts
Middleton, MA
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Automotive Senior Technician
Bridgestone Americas
Dartmouth, MA
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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Juvenile Justice Youth Development Specialist III, Shift Administrator, Northeast Detention
State of Massachusetts
Middleton, MA
…to the JJYDS and JJYDS Shift Supervisors and supervise the operations of assigned shifts. Duties and Responsibilities (these duties are a general summary and not all inclusive): * Ensure…
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Juvenile Justice Youth Development Specialist III, Shift Administrator, Northeast Detention
State of Massachusetts
Middleton, MA
…to the JJYDS and JJYDS Shift Supervisors and supervise the operations of assigned shifts. Duties and Responsibilities (these duties are a general summary and not all inclusive): * Ensure…
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Administrative Assistant
Point32Health
Canton, MA
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Automotive Technician
Bridgestone Americas
Shrewsbury, MA
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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KF
Food Safety and Quality Assurance Manager
Kayem Foods, Inc.
Chelsea, MA
- $85,000 to $120,000 USD / year
…food safety, quality, and regulatory compliance across all operations. This position is responsible for leading a team of FSQA Technicians, driving continuous improvement in food safety…
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Event Technical Specialist (Part-Time Casual) - Boston
Encore
Dedham, MA
- $27.48 to $35.73 USD / hour
- Part-time
…utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned…
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Retail Sales Associate - Full-Time
Burlington
Braintree, MA
- $15 USD / hour
- Full-time
…nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy…
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Associate Banker, 30 Hours, Braintree, MA - Braintree Branch
JPMorgan Chase
Braintree, MA
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
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OS
Retail Store Area Team Leader (Assistant Team Leader) -Sign on Bonus $3,500
Ocean State Job Lot
Quincy, MA
- $25 to $28 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
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Store Manager
Bridgestone Americas
Quincy, MA
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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Full-Time Store Merchandising Supervisor
Kohl's
Hyannis, MA
- Full-time
Support and partner with the Operations team on merchandising incoming product, ensuring efficient execution
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Integrated Participant Solutions Analyst
Ascension Health
Holyoke, MA
Schedule: Day Shift | Full-time
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Staff, Data Quality
Santander US
Wilmington, MA
The Quality Assurance Associate supports data quality risk controls by performing routine reviews of critical member data to ensure accuracy and completeness. This role executes established…
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Activity Security Representative (ASR) III
General Dynamics Information Technology
Bedford, MA
Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners
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Automotive Technician
Bridgestone Americas
North Reading, MA
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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Maintenance Technician II - 1st Shift
ThermoFisher Scientific
Chelmsford, MA
Shift: 12-hour rotating shift (every other weekend)
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Warehouse Associate- Picker/Automation- Electrical Distribution- Brockton
Sonepar
Brockton, MA
- $19 USD / hour
Knowledge of forklift operations and warehouse equipment (PIT Certified)

NovaSource Power

Customer Operations Coordinator

Houston, TX, United States

Apply on workforcenow.adp.com About employer

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Job details

Posting language: English

Original job description

Customer Operations Coordinator

Position Summary:

The Customer Operations Coordinator serves as a customer-facing operational partner, helping NovaSource translate customer expectations into coordinated action across its solar PV and battery energy storage portfolios. The role builds trusted working relationships, provides clear visibility into operational issues, and ensures customer commitments receive timely attention and follow-through. Each Coordinator supports an assigned portfolio of strategic customers and partners closely with Commercial, Regional Directors, Area Managers, Performance Engineering, Warranty, and Planning. The role facilitates communication and issue resolution across functions while technical decisions, field execution, and commercial ownership remain with the accountable teams.

Key Responsibilities:

Customer Relationship & Operational Engagement

Serve as a consistent day-to-day operational coordination contact for assigned strategic customers, alongside Commercial and regional Operations leadership.
Build strong working relationships with customer stakeholders; understand their priorities, service expectations, and emerging concerns.
Participate actively in recurring customer operations meetings, business reviews, and QBRs; present assigned updates and facilitate productive discussions.
Coordinate timely, accurate responses to customer questions by engaging the appropriate technical and operational owners.
Proactively communicate material status changes, upcoming milestones, and issues requiring customer attention.

Customer Commitments & Cross-Functional Issue Resolution

Maintain customer-specific action registers with clear owners, deadlines, status updates, and closure criteria.
Drive follow-through on operational commitments by coordinating across Field Operations, Performance Engineering, Planning, Warranty, and Commercial.
Identify stalled issues, conflicting priorities, or missing information and escalate through established leadership channels.
Coordinate customer-facing recovery plans and progress updates for unresolved service delivery concerns, without assuming technical decision authority.
Ensure commitments made during customer meetings and QBRs are documented, assigned, monitored, and closed.

Warranty, Reliability & Recurring Issue Coordination

Provide customer-facing visibility into significant warranty cases, OEM responses, parts ETAs, and expected restoration milestones.
Identify recurring equipment failures and repeated service issues across assigned customer portfolios; coordinate timely technical review and escalation.
Work with Warranty, Engineering, and field teams to communicate issue ownership, next steps, and realistic status updates.
Track aging or high-impact equipment issues and ensure customers receive consistent updates through resolution.
Surface recurring customer concerns and reliability trends to Operations Support leadership for broader action.

Operational Reporting & Continuous Improvement

Prepare customer operational scorecards, meeting materials, QBR updates, and concise summaries of open risks and commitments.
Use available operational data to identify service trends, repeat issues, and opportunities to improve customer experience.
Support targeted follow-up on material work-order, outage reporting, or documentation exceptions when they affect customer commitments; partner with process owners and digital tools rather than duplicating routine quality checks.

Qualifications:

Associate degree in business, operations, engineering technology, or a related discipline, or equivalent relevant experience.
Three or more years of experience in customer-facing operations, technical account coordination, field service, maintenance operations, or related environments.
Experience coordinating customer issues across technical and operational teams; proficiency with Microsoft Excel, PowerPoint, and Microsoft 365.
Ability to organize complex information, manage competing deadlines, and coordinate across teams without direct supervisory authority.
Strong written and verbal communication skills, including confidence in customer-facing operational discussions.
Preferred: experience in renewable energy, power generation, or technical field services; familiarity with CMMS platforms, warranty coordination, operational scorecards, and customer business reviews.

Measures of Success:

Customer feedback and responsiveness across assigned operational portfolios.
On-time completion and effective escalation of customer commitments and action items.
Timeliness and clarity of updates on significant warranty, equipment reliability, and service delivery issues.
Quality and readiness of customer meetings, operational scorecards, and QBR materials.
Reduction in recurring customer escalations and improved cross-functional issue resolution.

Reporting Relationships:

Reports directly to the Vice President, Operations Support. Partners with Commercial and customer stakeholders, Regional Directors, Area Managers, Performance Engineering, Warranty/ASP, Planning, and other support teams. The role does not own contractual negotiations, technical validation, or field execution.

Travel:

Occasional travel may be required for customer meetings, operational reviews, and site visits.

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More about this job

Skills

Communication skills
Leadership
Reporting
Process improvement
Customer experience
Documentation
Statistical quality control
Microsoft Excel
Microsoft PowerPoint
Microsoft 365
CMMS

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Work requirements

Jobs in the United States