Jobs in the United States

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Retail Store Area Team Leader (Assistant Team Leader)
Ocean State Job Lot
Whitinsville, MA
- $24 to $26 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
Added just now
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Retail Store Area Team Leader (Assistant Team Leader)
Ocean State Job Lot
Kingston, MA
- $24 to $26 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
Added just now
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Retail Store Area Team Leader (Assistant Team Leader) -Sign on Bonus $3,500
Ocean State Job Lot
Quincy, MA
- $25 to $28 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learningmanagement system (LMS) operations to maintain efficient delivery of associate developmentprograms.●…
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Integrated Participant Solutions Analyst
Ascension Health
Holyoke, MA
Schedule: Day Shift | Full-time
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Staff, Data Quality
Santander US
Wilmington, MA
The Quality Assurance Associate supports data quality risk controls by performing routine reviews of critical member data to ensure accuracy and completeness. This role executes established…
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Activity Security Representative (ASR) III
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Bedford, MA
Must have the ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel and industry partners
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Warehouse Associate- Picker/Automation- Electrical Distribution- Brockton
Sonepar
Brockton, MA
- $19 USD / hour
Complete paperwork, documentation, and data input in accordance with established procedures.
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ADMIN ASSISTANT (FULL TIME)
Compass Group, North America
CAMBRIDGE, MA
- $25 USD / hour
- Full-time
Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft…
Added 1 min ago
Software Engineer (IBM Cognos)
Highmark Health
Boston, MA
Mentor other associate software engineers as needed.
Added 1 min ago
Associate Vice President, Product Management – Provider Strategy & Operations
Humana
Boston, MA
The Associate Vice President, Provider Lifecycle and Product Management will lead the development and activation of an enterprise provider lifecycle framework across the Insurance Segment.…
Added 1 min ago
Lead Security Forward Deployed Engineer
EPAM Systems
Boston, MA
…segmentation, encryption and key management (KMS), secrets and data…
Added 1 min ago
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BARISTA (FULL TIME)
Compass Group, North America
Boston, MA
- $24 to $25 USD / hour
- Full-time
…to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous…
Added 1 min ago
Quality Control Manager
Lilly
Boston, MA
…Control functions for DNA, mRNA, gRNA, and LNP. Reporting to the Associate Director of Quality Control Technical Services, you will play a key role in ensuring the quality of our genetic…
Added 1 min ago
Supply Chain Execution Consultant, Experienced Associate
PwC
Boston, MA
What You Must Have
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Quality Control Manager (External Operation)
Lilly
Boston, MA
Verve’s Quality Control is seeking a candidate for the team to lead day-to-day Quality Control operations at external partners. This individual will be working with the Associate Director…
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GIS Technical Consultant, Experienced Associate
PwC
Boston, MA
What You Must Have
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Production Supervisor
GTI Fabrication
Buffalo, NY
- $75,000 to $88,000 USD / year
Supervise daily manufacturing operations across modular data center production lines and assigned departments
Added 2 mins ago
Associate Client Success Manager - MSI
Baldwin Group Colleague, Inc.
Remote, United States
MSI's Client Success team is looking for an Associate Client Success Manager to support our growing portfolio of property management company (PMC) and multifamily operator clients. This is…
Added 2 mins ago
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Research Associate I
Actalent
Columbus, OH
- $24 to $26 USD / hour
Job Title: Research Associate IJob DescriptionThe Research Associate will support the Nonclinical Research team by preparing and executing laboratory-based assays that facilitate…
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Manager - Microsoft AI Security & Governance
SHI International Corp
Remote, United States
…on helping customers secure and govern Microsoft AI, agents, data, agent identity, and cloud solutions. The Manager is responsible for a defined portfolio of AI security and governance…
Added 3 mins ago
UO
CIRES / NOAA Chemical Sciences Laboratory, Associate Scientist in Atmospheric In
University of Colorado Denver
Boulder, CO
- $60,000 to $81,100 USD / year
…University of Colorado Boulder encourages applications for an Associate Scientist in atmospheric instrumentation and balloon operations within NOAA's Chemical Sciences Laboratory (CSL) in…
Added 4 mins ago
DWM Survey Coordinator (OES)
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Atlanta, GA
This position must possess strong organizational, time management and supervisory abilities, including the ability to make independent field decisions
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Prototype Evaluation Technician
Vertiv
Anderson, SC
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Case Manager
EHC
Mesa, AZ
If licensure is required for one’s discipline within the state, individual must hold an active license · CCM® or ACM™ certification required OR must be obtained within two years of being placed in the Case Manager II position
Added 7 mins ago
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Remote, United States
…complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable…

NovaSource Power

Customer Operations Coordinator

Houston, TX, United States

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Job details

Posting language: English

Original job description

Customer Operations Coordinator

Position Summary:

The Customer Operations Coordinator serves as a customer-facing operational partner, helping NovaSource translate customer expectations into coordinated action across its solar PV and battery energy storage portfolios. The role builds trusted working relationships, provides clear visibility into operational issues, and ensures customer commitments receive timely attention and follow-through. Each Coordinator supports an assigned portfolio of strategic customers and partners closely with Commercial, Regional Directors, Area Managers, Performance Engineering, Warranty, and Planning. The role facilitates communication and issue resolution across functions while technical decisions, field execution, and commercial ownership remain with the accountable teams.

Key Responsibilities:

Customer Relationship & Operational Engagement

Serve as a consistent day-to-day operational coordination contact for assigned strategic customers, alongside Commercial and regional Operations leadership.
Build strong working relationships with customer stakeholders; understand their priorities, service expectations, and emerging concerns.
Participate actively in recurring customer operations meetings, business reviews, and QBRs; present assigned updates and facilitate productive discussions.
Coordinate timely, accurate responses to customer questions by engaging the appropriate technical and operational owners.
Proactively communicate material status changes, upcoming milestones, and issues requiring customer attention.

Customer Commitments & Cross-Functional Issue Resolution

Maintain customer-specific action registers with clear owners, deadlines, status updates, and closure criteria.
Drive follow-through on operational commitments by coordinating across Field Operations, Performance Engineering, Planning, Warranty, and Commercial.
Identify stalled issues, conflicting priorities, or missing information and escalate through established leadership channels.
Coordinate customer-facing recovery plans and progress updates for unresolved service delivery concerns, without assuming technical decision authority.
Ensure commitments made during customer meetings and QBRs are documented, assigned, monitored, and closed.

Warranty, Reliability & Recurring Issue Coordination

Provide customer-facing visibility into significant warranty cases, OEM responses, parts ETAs, and expected restoration milestones.
Identify recurring equipment failures and repeated service issues across assigned customer portfolios; coordinate timely technical review and escalation.
Work with Warranty, Engineering, and field teams to communicate issue ownership, next steps, and realistic status updates.
Track aging or high-impact equipment issues and ensure customers receive consistent updates through resolution.
Surface recurring customer concerns and reliability trends to Operations Support leadership for broader action.

Operational Reporting & Continuous Improvement

Prepare customer operational scorecards, meeting materials, QBR updates, and concise summaries of open risks and commitments.
Use available operational data to identify service trends, repeat issues, and opportunities to improve customer experience.
Support targeted follow-up on material work-order, outage reporting, or documentation exceptions when they affect customer commitments; partner with process owners and digital tools rather than duplicating routine quality checks.

Qualifications:

Associate degree in business, operations, engineering technology, or a related discipline, or equivalent relevant experience.
Three or more years of experience in customer-facing operations, technical account coordination, field service, maintenance operations, or related environments.
Experience coordinating customer issues across technical and operational teams; proficiency with Microsoft Excel, PowerPoint, and Microsoft 365.
Ability to organize complex information, manage competing deadlines, and coordinate across teams without direct supervisory authority.
Strong written and verbal communication skills, including confidence in customer-facing operational discussions.
Preferred: experience in renewable energy, power generation, or technical field services; familiarity with CMMS platforms, warranty coordination, operational scorecards, and customer business reviews.

Measures of Success:

Customer feedback and responsiveness across assigned operational portfolios.
On-time completion and effective escalation of customer commitments and action items.
Timeliness and clarity of updates on significant warranty, equipment reliability, and service delivery issues.
Quality and readiness of customer meetings, operational scorecards, and QBR materials.
Reduction in recurring customer escalations and improved cross-functional issue resolution.

Reporting Relationships:

Reports directly to the Vice President, Operations Support. Partners with Commercial and customer stakeholders, Regional Directors, Area Managers, Performance Engineering, Warranty/ASP, Planning, and other support teams. The role does not own contractual negotiations, technical validation, or field execution.

Travel:

Occasional travel may be required for customer meetings, operational reviews, and site visits.

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Skills

Communication skills
Leadership
Reporting
Process improvement
Customer experience
Documentation
Statistical quality control
Microsoft Excel
Microsoft PowerPoint
Microsoft 365
CMMS

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Work requirements

Jobs in the United States