Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Manager, People Analytics & Workforce Intelligence
ICHOR Candidate Experience
Austin, TX · Fremont, CA · Tualatin, OR
Publish a catalog of standard reports and push them to managers and leaders; enable real-time views of a manager's own organization; set simple intake and service levels for data requests,…
Added 2 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Heath, OH
Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and…
Added 2 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Pensacola, FL
Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and…
Added 3 mins ago
WF
General Manager - Ground Handling
Worldwide Flight Services, Inc.
SanDiego
- $95,000 USD / year
The General Manager is responsible for overseeing all airport station operations, ensuring the efficient and safe handling of flights, customer service, and ground services. This role…
Added 5 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
EDMOND, OK
- Part-time
Be a Famous Culture Influencer: Champion our Famous culture with pride by embodying the behaviors that power our Customer Connection, leaving customers wowed with consistently top-notch…
Added 5 mins ago
Phleb / CS Representative I - Exam One
Quest Diagnostics
Beaverton, OR
Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
Added 6 mins ago
Complex Assistant Manager
Royal Bank of Canada
Milwaukee, WI
…branches and other corporate departments. As the Complex Assistant Manager (CAM), you will accelerate and drive the firm’s strategic initiatives by fostering meaningful partnerships,…
Added 10 mins ago
Master Scheduler
Anduril Industries
Costa Mesa, CA
Run scenario and risk models for hardware allocation, weighing new builds against refurbished or reworked units to keep pace with changing customer delivery schedules and program demands.
Added 10 mins ago
Assistant Manager I
Family Dollar
Pleasantville, NJ
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 10 mins ago
SO
Pharmacy Technician (on-call) - Maple Lane Corrections Center
State of Washington
Centralia, WA
- $30.44 to $40.89 USD / hour
Perform under supervision of Pharmacy Technician Leads, Pharmacist Supervisors and Operations Manager, a variety of routine and advanced technical duties related to preparing and dispensing…
Added 10 mins ago
SO
Court Business Supervisor - Data Experience Team
State of Washington
Olympia, WA
- $108,228 to $142,020 USD / year
In-Office Requirement: This position requires at least two days per week working in-office
Added 12 mins ago
BH
Admissions Registered Nurse (RN), 10am - 6pm
Bristol Hospice
Hood River, OR
- $49 to $52 USD / hour
Must have a current RN license in the state of Oregon · Must possess the willingness to maintain comprehensive working knowledge regarding information systems and applicable software programs
Added 17 mins ago
Senior Vice President, Property Management
FITCH IRICK MANAGEMENT LLC
Charlotte, NC
…resident journey, from first inquiry and move-in through ongoing service, renewal, and community life, reflects Fitch Irick’s commitment to safe, high-quality, and welcoming affordable…
Added 17 mins ago
Assistant Manager II
Dollar Tree
Salina, KS
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 17 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree
Hewitt, TX
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 17 mins ago
Z
Senior Program Manager - Pharma R&D Digital Transformation
Zifo
Remote, United States
- $160,000 to $170,000 USD / year
Zifo is seeking a seasoned Senior Program Manager to lead a large-scale digital transformation initiative within a global pharmaceutical R&D environment.
Added 18 mins ago
AR
Assistant Maintenance Supervisor
Avenue5 Residential, LLC
Gresham, OR
- $26 to $28 USD / hour
Excellent customer service and interpersonal skills with the ability to relate to others
Added 19 mins ago
US
Fence Technician/Driver
United Site Services
MAGNA, UT
- $20.36 to $28.5 USD / hour
…transportation, installation, and removal of temporary fencing at customer job sites. This role ensures timely, high-quality service delivery while operating vehicles and equipment in…
Added 19 mins ago
US
Equipment Specialist
United Site Services
ORLANDO, FL
- $15.75 to $21.26 USD / hour
Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts.…
Added 19 mins ago
NM
Clinical Shift Coordinator RN ED Full-time Nights
Northwestern Memorial Healthcare
Winfield, IL
- $38.5 to $61.6 USD / hour
- Full-time
…the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 20 mins ago
Staff Field Service Engineer
Amperesand
Reno, NV · San Francisco, CA
Act as Technical Account Manager: Serve as the primary technical point of contact for key customers and partners – managing site readiness, escalations, root-cause investigations and…
Added 22 mins ago
Implementation Leader
Plansource
UNAVAILABLE
…planning, direction, and coordination of project activities. As a customer-facing position, the Implementation Leader manages the client project plan and collaborates with both internal and…
Added 23 mins ago
Cashier
Sprouts Farmers Market
Peachtree City, GA
As a Cashier at Sprouts Farmers Market, you are the face of the company while you process each customer’s order quickly, accurately, and efficiently while ensuring complete customer…
Added 23 mins ago
Bakery Clerk
Sprouts Farmers Market
Boynton Beach, FL
…you? Do you have a passion for delivering an extraordinary customer service experience while working in a fast paced and friendly environment? If the thought of helping people make healthy…
Added 23 mins ago
Non-Perishable Manager
Sprouts Farmers Market
Tucson, AZ
Focuses on customer satisfaction and needs, ensures that team members provide customers with superior customer service through use of best practices and communication of the importance of…

Novalink Solutions LLC

Quality Assurance Analyst

West Columbia, SC, United States

Apply on novalink-solutions.zohorecruit.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Scope of the project:

This position will report to the Project Management Office Manager and will be the lead in performing data mapping and quality assurance for the final stages of software implementation within an internal business program area. Position will interface with the project manager, project sponsor, vendor and internal project staff. Will be responsible for recording problems and opening helpdesk tickets on the software vendor ticketing system. Will look for any areas where modifications or changes could be made to the software to meet or substantially improve the program area functionality. This position will assist the internal staff using the product in mapping a complex spreadsheet to the software data fields for the business functions and looking for opportunities to make improvements in internal processes and procedures as well as opportunities to improve the consumer satisfaction within the program area. This position will also work with subject matter experts with the program area to identify pain points within the software that may need to be addressed by modifications. This position will be working with software vendors and internal staff to recommend improvements to business processes, procedures and software functionality.

Daily Duties / Responsibilities:

Business Process – Software mapping
Business Process Review, Propose business Process and procedure improvements
Enterprise Software Review, Quality Assurance analysis
Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets
Propose enterprise Software Improvements and modifications
Liaison between agency project manager, software vendor, agency program area staff
provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software
Provide documentation and training for any recommended changes to business processes

Required Skills (rank in order of Importance):

6+ Years of Experience as a Quality Analyst
3+ Years of State Government Experience
3+ Years of Experience with Emphasys
3+ Years of Experience with HDS
6+ Years of Experience with Data Mapping
6+ Years of Experience with Business Process Testing & Improvement
6+ Years of Experience with Process & Procedure Documentation
6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests Preferred Skills (rank in order of Importance):
Experience with End User Support

Additional Skills

Oral and written communication skills
Interpersonal, consultative, presentation & Facilitation skills
Analytical thinking and problem solving
Detail oriented, accurate and Organized
Knowledge of business structure
Stakeholder analysis and reporting
problem solving and attention to detail
customer service and assessing customer support needs
teamwork
ability to learn new software/hardware and troubleshooting
organization and documentation
asset management
identifying process improvements
prioritizing and scheduling
time management
clear and concise email and reports
work independently while following established procedures and guidelines

Required Education: High School Required Certifications: None

This position will report to the Project Management Office Manager and will be the lead in

performing data mapping and quality assurance for the final stages of a software

implementation within an internal business program area. Position will interface with the

project manager, project sponsor, vendor and internal project staff. Will be responsible

for recording problems and opening helpdesk tickets on the software vendor ticketing

system. Will look for any areas where modifications or changes could be made to the

software to meet or substantially improve the program area functionality. This position

will assist the internal staff using the product in mapping a complex spreadsheet to the

software data fields for the business functions and looking for opportunities to make

improvements in internal processes and procedures as well as opportunities to improve

the consumer satisfaction within the program area. This position will also work with

subject matter experts with the program area to identify pain points within the software

that may need to be addressed by modifications. This position will be working with

software vendor and internal staff to recommend improvements to business processes,

procedures and software functionality.

Daily Duties / Responsibilities:

Business Process – Software mapping
Business Process Review, Propose business Process and procedure

improvements

Enterprise Software Review, Quality Assurance analysis
Working with staff on resolving pain points with enterprise software functionality,

daily reporting and tracking of helpdesk tickets

Propose enterprise Software Improvements and modifications
Liaison between agency project manager, software vendor, agency program area

staff

provide Presentations, documentation, correspondence, reports for use as

software change orders and/or statements of work for modifications to software

Provide documentation and training for any recommended changes to business

processes

Required Skills (rank in order of

Importance):

6+ Years of Experience as a Quality

Analyst

3+ Years of State Government

Experience

3+ Years of Experience with

Emphasys

3+ Years of Experience with HDS
6+ Years of Experience with Data

Mapping

6+ Years of Experience with

Business Process Testing &

Improvement

6+ Years of Experience with

Process & Procedure

Documentation

6+ Years of Experience with

creating Statements of Work,

Change Orders, AND Software

Modification Requests

Preferred Skills (rank in order of

Importance):

Experience with End User Support

Additional Skills

Oral and written communication skills
Interpersonal, consultative, presentation & Facilitation skills
Analytical thinking and problem solving
Detail oriented, accurate and Organized
Knowledge of business structure
Stakeholder analysis and reporting
problem solving and attention to detail
customer service and assessing customer support needs
teamwork
ability to learn new software/hardware and troubleshooting
organization and documentation
asset management
identifying process improvements
prioritizing and scheduling
time management
clear and concise email and reports
work independently while following established procedures and guidelines

Required Education: High School Required Certifications: None

Requirements

Required Skills

Skill Type

Skill Name

CertificationEducationLicenseOtherSkill 6+ Years of Experience as a Quality Analyst

CertificationEducationLicenseOtherSkill 3+ Years of State Government Experience

CertificationEducationLicenseOtherSkill 3+ Years of Experience with Emphasys

CertificationEducationLicenseOtherSkill 3+ Years of Experience with HDS

CertificationEducationLicenseOtherSkill 6+ Years of Experience with Data Mapping

CertificationEducationLicenseOtherSkill 6+ Years of Experience with Business Process Testing & Improvement

CertificationEducationLicenseOtherSkill 6+ Years of Experience with Process & Procedure Documentation

CertificationEducationLicenseOtherSkill 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

Preferred Skills

Skill Type

Skill Name

CertificationEducationLicenseOtherSkill Experience with End User Support

Apply on novalink-solutions.zohorecruit.com About employer

Report this job

Work requirements

Jobs in the United States