Client Services Representative - Medical Billing

· Experience reading EOB’s

· Answer patient calls in a courteous, professional manner at all times

· Make notes in patient accounts as to action taken to resolve problems and respond to inquiries.

· Handle resolution of secondary claims

· Help with collections and refunds

· Disperse refunds monthly.

· Compare patient collection balance reports against aging claim reports

· Report to supervisor recurrent problems with clients

· Adhere to all HIPAA guidelines and regulations

Requirements

· High school or equivalent

· Must agree to take and pass coding course by 12 months post-hire

· Medical billing and phone experience: 1 year