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Nova Ltd.

Senior Field Service Engineer

Rio Rancho, NM, United States

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Job details

Experience: Minimum of 3 years of relevant experience in semiconductor equipment support or related field.
Posting language: English

Original job description

Description

Our Global Business Group (GBG) is seeking a highly motivated Senior Field Service Engineer to support Nova's industry-leading chemical metrology and process control solutions used in semiconductor metal plating applications. These systems provide automated chemical analysis, monitoring, and dosing control of copper and specialty metal plating baths, helping customers maintain process stability, improve yield, and maximize tool uptime. The ideal candidate combines strong analytical chemistry knowledge, semiconductor manufacturing experience, and hands-on troubleshooting skills. This role requires direct engagement with customer engineering, process, and manufacturing teams to ensure optimal system performance and customer satisfaction. At Nova, we help the world's leading semiconductor manufacturers improve yield and accelerate innovation through advanced metrology solutions. By combining expertise in physics, optics, software, algorithms, and engineering, we push the boundaries of semiconductor process control. Joining Nova means working alongside passionate innovators who thrive on solving complex technical challenges in a collaborative, global environment.

Why Nova:

Certified Great Place to Work: Recognized between 2022-2026 based on employee feedback, and consistently ranked among the Top 30 companies in our industry for workplace excellence.
Customer-Focused Environment: Be the face of Nova. We value strong relationships, and you’ll work closely with customers to understand their needs and deliver high-impact solutions.
Culture of Continuous Learning: At Nova, growth never stops. You'll work with cutting-edge metrology tools, work with top engineers, and participate in ongoing industry training programs.

Role Responsibilities

Support Nova and End Users as defined under Nova’s warranty and service support agreements.
Maintain accurate reporting of all customer support activities as outlined by the Service Manager.
Assist with new equipment installations, add-ons, and upgrades, ensuring proper setup and functionality.
Provide feedback to the division in Germany based on customer experiences and suggestions for improvement.
Produce regular reports for customers and Nova management to ensure transparency and communication.
Provide customer training and retraining as needed, ensuring users have the necessary knowledge to operate equipment effectively.
Manage Nova’s parts inventory at assigned locations, ensuring availability of critical components when required.
Assist with setting and maintaining spare parts inventory levels, adhering to company policies.
Repair parts and components according to general service policies and procedures.
Ensure spare systems are properly stored and available when needed for customer support.
Provide sales support, assisting the sales team with necessary technical information and documentation.
Collaborate with sales and customers for on-site evaluations and assessments of Nova products.
Familiarize with customer operating methods, procedures, and policies to provide tailored support.
Adhere to customer site policies regarding safety, performance, and behavior.
Maintain confidentiality of customer information to uphold trust and privacy.
Provide customer support during defined working hours as outlined in the service contract and be prepared to extend support beyond regular hours if needed

What will make you succeed in the role?

Work effectively in a multifunctional team, acting as a liaison between customers, Tech Support, and Applications teams.
Assist in escalation management, ensuring quick resolution of critical issues.
Strong analytical, data analysis and diagnostics ability
Excellent written and oral communications

•

Requirements

Minimum of 3 years of relevant experience in semiconductor equipment support or related field.
BS in Electrical, Electronics, Chemical or Mechanical Engineering or equivalent practical experience.
Strong mechanical and electrical aptitude with independent troubleshooting skills.
Experience with first-level software troubleshooting and support.
Knowledge of semiconductor technical support requirements, field service processes, and procedures.
Familiarity with multi-discipline semiconductor metrology equipment and cleanroom environments preferred.
Working knowledge of integration with different equipment platforms and communication protocols such as SECS/HSMS.
Understanding of semiconductor practices, safety standards, ergonomics, and yield requirements.
Strong project and time management skills, with the ability to prioritize tasks and meet deadlines.
Excellent problem-solving, data analysis, and diagnostic abilities.
Strong written and verbal communication skills, with the ability to convey technical information clearly to both customers and internal teams.
Customer relations skills, ensuring effective and professional interactions.
This position involves manual and physical labor, often in a cleanroom environment.
Must be able to bend, crawl, and work around systems within a semiconductor fab.
Willingness to travel to various regions for service-related events, customer training, and support activities (estimated travel time: 20%).

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing. With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world. Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions. Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology. Join us if you are A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs. If you need assistance due to a disability, you may contact us at talent@novami.com

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More about this job

Skills

Analytical chemistry
Troubleshooting
Reporting
Customer service
Communication skills
Sales
Documentation
Data analysis
Mechanical engineering
Technical support
Ergonomics
Time management
Prioritization
Meet deadlines
Problem solving
Customer relations
Control engineering
Decision making

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Jobs in the United States