Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Transportation Supervising Engineer (Engineering)
State of Connecticut
Newington, CT
Perform hydrologic and hydraulic modeling, hydraulic design and/or review of storm drainage systems, culverts, highway or railroad bridges over waterways, detention facilities, dams and…
Added 2 mins ago
TL
Vice President, Data Systems
The Los Angeles Lakers, Inc
El Segundo, CA
- $275,000 to $300,000 USD / year
Position Summary: The Vice President, Data Systems will provide strategic and technical leadership for the organization’s data, software engineering, and technology infrastructure,…
Added 4 mins ago
VLSI ASIC Logic Design Engineer
Hewlett Packard Enterprise
Ft. Collins, CO · Frisco, TX · Bloomington, MN · Chippewa Falls, WI
Designs, analyzes, develops, modifies and evaluates VLSI components and hardware systems. Determines architecture and logic design, design verification through software developed for…
Added 17 mins ago
T
Lead Warehouse Worker
Target
Upper Marlboro, MD
- $25.96 to $46.68 USD / hour
As a Lead Warehouse Worker, ** ** you will lead tasks which may include assisting Operations Managers in coordinating work activities and process flow. You will help to instill a safety…
Added 17 mins ago
SUPERVISORY ACCOUNTANT
Naval Air Systems Command
Patuxent River, MD
Added 17 mins ago
Manager Information Technology 3
Northrop Grumman
Linthicum Heights, MD
Northrop Grumman’s Chief Information and Digital Office (CIDO) is seeking an Information Technology Manager (M3) to lead the CIDO Engineering Digital Solutions organization in support of…
Added 17 mins ago
S
Executive Chef 3
Sodexo
SILVER SPRING, MD
- $89,250 to $115,500 USD / year
Lead the implementation of streamlined culinary systems that boost consistency and operational success.
Added 17 mins ago
MH
Backgrounds Specialist
Maxim Healthcare
Columbia, MD
- $19 to $22 USD / hour
Partners effectively with other departments in the organization to ensure an efficient hiring/employment process
Added 18 mins ago
M
Business Travel Account Manager
Marriott
Bethesda, MD
- $23.99 to $38.41 USD / hour
o Assist SAE in the quality-control process of BT portfolio offering prior to customer presentation.
Added 18 mins ago
EG
Lead Software Engineer
Eliassen Group
Rockville, MD
- $75 to $83 USD / hour
Working independently, the Lead Software Engineer will own development of software products, improve product quality throughout the software development life cycle, and mentor other…
Added 27 mins ago
J
Advanced Analytics, AI & Automation Lead
Jobgether
Remote, United States
- $165,000 to $195,000 USD / year
The Advanced Analytics, AI & Automation Lead will drive the development of intelligent analytical solutions and automation capabilities that enhance clinical development and biometrics…
Added 36 mins ago
CO
Traffic Operations Supervisor
City of Las Cruces
Las Cruces, NM
- $53,723.8 to $76,425.7 USD / year
Reviews, maintains, and updates records in various formats, mediums, and automated systems to ensure data integrity and adherence to internal controls, practices, and policies; evaluates…
Added 48 mins ago
T
Lead Technician (Copper And Fiber)
TEKsystems
Cedar Rapids, IA
- $33 to $38 USD / hour
…client worksite policies. Installation of structured cabling systems, including all aspects of the installation process. Reads and interprets all floorplans, drawings, specifications, and…
Added 50 mins ago
KC
Paralegal I/ Family Advocate
King County
Seattle, WA
- $37.97 to $48.13 USD / hour
…family members’ questions and concerns, explaining the legal process, and keeping them informed of court hearings and the outcomes. The paralegal/advocate will consult and coordinate with…
Added 52 mins ago
Senior Software Technical Program Manager
Muon Space
San Jose, CA
As a Senior TPM, you’ll help lead large initiatives and keep teams aligned, unblock issues quickly, and deliver critical software capabilities that power Muon’s mission. You will provide…
Added 53 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Conway, NH
About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you…
Added 54 mins ago
Product Manager (Contractor)
Modern Campus
Remote, United States
Bachelor's degree in business, Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and experience.
Added 57 mins ago
VLSI ASIC Logic Design Engineer
Hewlett Packard Enterprise
Ft. Collins, CO · Frisco, TX · Bloomington, MN · Chippewa Falls, WI
Designs, analyzes, develops, modifies and evaluates VLSI components and hardware systems. Determines architecture and logic design, design verification through software developed for…
Added 57 mins ago
PM
Lead Forward Deployed Engineer
Prologis Management
Denver, CO
- $200,000 to $285,000 USD / year
Key responsibilitiesBuild deep fluency in an anchor domain and lead a portfolio of deployments spanning multiple workflows, business units or enterprise systems.
Added 58 mins ago
W
Pharmacy Graduate Intern (Non-US Education)
Walgreens
RICHMOND, TX
- $33.5 to $45.3 USD / hour
…when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are…
Added 1 hour ago
Deputy Leader - Water Treatment Facility
Veolia North America
Woonsocket, RI
…of the site. Assist in maintaining high standards of safety, quality, and efficiency, working closely with the Site Leader to implement process improvements. Serve as a secondary leader,…
Added 1 hour ago
Team Manager
United States
Lead or support implementation of new processes, systems, customer requirements, and operational initiatives.
Added 1 hour ago
Team Manager
United States
Lead or support implementation of new processes, systems, customer requirements, and operational initiatives.
Added 1 hour ago
Deputy Leader
Veolia North America
Bastrop, LA
…of the site. Assist in maintaining high standards of safety, quality, and efficiency, working closely with the Site Leader to implement process improvements. Serve as a secondary leader,…
Added 1 hour ago
Maintenance Manager
Veolia North America
New Orleans, LA
…of the site. Assist in maintaining high standards of safety, quality, and efficiency, working closely with the Deputy/Site/Project Leader to implement process improvements. Oversee the…

Nova Biomedical

Supervisor POC

Waltham, MA, United States

Targeted Salary Range: $110,000 to $120,000

Apply About employer

Applications open in a new tab.

Job details

Pay: Targeted Salary Range: $110,000 to $120,000
Experience: 2 to 5+ years of experience in point-of-care, clinical laboratory, biotechnology, or research laboratory settings.
Posting language: English
Posted: Aug 24, 2026

Original job description

Nova Biomedical: One Global Brand. One Vision. Together under one name.

Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.

Job Summary:

Nova Biomedical is seeking a Supervisor, POC Support to lead a team of Customer Support Specialists and Point-of-Care Support Specialists supporting the StatStrip and StatSensor product lines. This role is responsible for overseeing daily inside technical support operations while ensuring responsiveness to customer needs, thorough resolution of technical issues, and a consistently high level of customer satisfaction.

The Supervisor, POC Support will manage the technical support escalation process, ensure accurate documentation of customer interactions, and oversee appropriate follow-up activities. This position will also manage after-hours connectivity support and coordinate required NovaNet software and firmware updates at customer locations.

In addition to providing technical and operational leadership, the Supervisor will develop departmental training materials, establish and monitor Key Performance Indicators, and regularly report performance metrics to Service and Support management.

Responsibilities:

Supervise the day-to-day activities of the Technical Support Hotline.
Lead and support a team of Customer Support Specialists and Point-of-Care Support Specialists supporting the StatStrip and StatSensor product lines.
Ensure a high level of responsiveness to customer needs and maintain a strong focus on customer satisfaction.
Oversee daily inside technical support activities and ensure customer interactions are resolved completely and thoroughly.
Manage the technical support call escalation process and coordinate additional assistance when needed.
Support Field Support Specialists, Hotline Specialists, and Field Applications Specialists by telephone to determine the root cause of hardware, firmware, and software issues involving products in the field.
Communicate directly with end users of Nova Biomedical products to ensure consistent and accurate technical information is exchanged between customers and internal teams.
Collaborate closely with Technical Product Connectivity Managers, Field Service Engineers, and management to address customer concerns and escalate issues as appropriate.
Ensure customer calls, technical issues, troubleshooting activities, and service actions are documented accurately and completely.
Ensure appropriate follow-up is completed for customer interactions and unresolved technical issues.
Manage after-hours connectivity technical support activities.
Coordinate NovaNet product updates at customer locations, including the installation and documentation of required software and firmware upgrades.
Develop and maintain departmental training documentation.
Develop departmental Key Performance Indicators and regularly submit performance reports to Service and Support management.
Drive achievement of departmental KPIs, service standards, and performance expectations.
Write Customer Information Bulletins and Technical Information Bulletins.
Recruit, hire, and onboard new employees.
Provide ongoing employee training, coaching, and professional development.
Conduct biweekly one-on-one meetings with direct reports.
Complete employee performance reviews and annual compensation reviews.
Promote strong interpersonal communication, collaboration, accountability, and problem-solving across the support organization.

Experience Requirements:

Bachelor of Science degree in a technical discipline preferred; equivalent relevant professional experience may be considered.
2 to 5+ years of experience in point-of-care, clinical laboratory, biotechnology, or research laboratory settings.
Experience managing or supervising a technical call center or support organization is a plus.
Experience with Windows 10 and Windows 11 operating systems.
Experience with Microsoft Server 2019, 2022, or 2025.
Experience using remote-access software and platforms such as Cisco VPN, SecureLink, Citrix, or comparable technologies.
Working knowledge of relational databases, PHP, and scripted interfaces.
Strong understanding of TCP/IP and wireless networking.
Strong understanding of web-based servers such as Microsoft Internet Information Services.
Strong connectivity, data-management, and Laboratory Information System or Hospital Information System background preferred.
Strong understanding of Nova Biomedical products and core technologies, including hardware, firmware, and software, or the ability to develop this knowledge through training.
Strong technical troubleshooting, diagnostic, and root-cause analysis skills.
Strong interpersonal, leadership, and people-management skills.
Excellent written and verbal communication skills with the ability to explain technical information clearly.
Ability to oversee customer escalations and coordinate effective problem resolution across multiple technical teams.
Experience developing employee training materials, technical documentation, or customer-facing technical bulletins.
Ability to establish, monitor, and report departmental KPIs and performance metrics.
Ability to coach employees, conduct performance reviews, and support employee development.
Strong organizational and prioritization skills with the ability to manage multiple customer and operational priorities.
Basic understanding of HL7 Strongly preferred.

Physical Requirements and Working Conditions:

Comfort with working at a computer for extended periods.
Occasional need to move about the office to access meetings or resources.
Able to communicate effectively via phone, video, and written communication.
Capacity to lift and carry up to [25–50] pounds as required

Why Work for Nova Biomedical

Flexible Medical, Dental, & Vision Coverage
Competitive 401k company match
Bonus Program, Generous PTO and paid holidays
Generous Tuition reimbursement
Hybrid and flexible work arrangements
Professional development, engagement and events
Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
Company subsidized cafeteria in our Waltham, MA office

Work Location: Onsite in Waltham, MA

Targeted Salary Range: $110,000 to $120,000

Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

About the Company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.

Our integration brings together more than 70 years of scientific excellence with Nova’s cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.

With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.

Working at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.

Explore what’s next with us at novabiomedical.com

EEO Statement:

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

https://www.novabiomedical.com/privacy-policy/

Apply About employer

More about this job

Skills

Lead a team
Customer service
Technical support
Documentation
Firmware
Leadership
Troubleshooting
Staff training
Coaching
Communication skills
Collaboration
Problem solving
Biotechnology
Research
Microsoft Windows
VPN
PHP
Data management
Root cause analysis
Team leadership
Coach employees
Prioritization

Report this job