Inside Sales Representative

XL Systems, NOV supplies the onshore and offshore oil and gas drilling industry with connector products for conductor and surface casing strings. The Inside Sales Representative supports customers and the sales team by coordinating customer inquiries, quotations, order processing, and communication with internal departments. The role completes a range of mainly straightforward assignments using established procedures and guidelines, while building knowledge of the company’s products, processes, and customers. The representative receives a moderate level of guidance, resolves routine issues within established guidelines, and escalates exceptions or matters outside their authority.

DUTIES & RESPONSIBILITIES:

The Inside Sales Representative supports customer inquiries, quotations, order processing, and related communications under established procedures and with moderate guidance. The role works with account management and internal departments to support customer needs and timely order execution. Customer and sales support Respond to customer inquiries; coordinate quotes, bid clarifications, and post-award communication with account management and internal teams. Clarify customer requests, communicate approved commitments, maintain professional relationships, and follow open issues through resolution. Review customer requirements under established procedures, document clarifications, and route exceptions or approvals to the appropriate authority. Participate in customer calls, bid meetings, kickoffs, expediting discussions, and test visits as needed. Quote, order, and delivery coordination Process quotes and orders, including order entry, customer documentation, and communication of requirements to affected departments. Coordinate with legal, engineering, finance/tax, supply chain, manufacturing, project coordination, and other functions to obtain information and support delivery commitments. Maintain current records in Syteline and other approved systems; participate in production and project meetings as needed. Support contract variations, pricing clarifications, invoice follow-up, and post-award requests within established procedures. Escalate nonstandard terms, pricing exceptions, and risks to deadlines, cost, quality, or customer commitments. Teamwork and process improvement Work collaboratively with colleagues to support consistent customer service and order execution. Share information, suggest process improvements, and raise delays, errors, or recurring issues to the manager. Compliance, safety, and other duties Follow established procedures, specifications, quality requirements, and NOV Quality, Health, Safety, and Environmental policies. Promptly report hazards, participate in required training and continuous improvement activities, and perform other duties consistent with the role as assigned by the Global Inside Sales Manager.

Skills and capabilities Strong organization, prioritization, follow-through, attention to detail, and numerical and analytical skills. Clear written and verbal communication; able to build constructive relationships with customers, suppliers, account teams, and internal functions. Customer service and problem-solving skills; sound judgment to recognize when a question, risk, or requested exception requires escalation. Working knowledge of quote-to-order processes, customer service, contract requirements, or related sales support activities. Ability to learn company products, systems, and procedures and apply established guidelines to routine assignments. Computer literacy, including Microsoft Excel, Word, and Outlook; working knowledge of CRM and ERP systems. Knowledge of Syteline or integrated business systems is an advantage. Qualifications and experience Relevant experience in inside sales, customer service, sales support, quoting, order management, or a related commercial role. Relevant degree or equivalent practical experience; working knowledge of contract management or commercial operations is desirable. Ability to develop knowledge of the global oil and gas market, company products and services, and relevant competitors. Experience with large OD conductor/casing or OCTG is preferred; Line Pipe Connection Systems or Oil Country Tubular experience is desirable. Flexibility to support work outside standard office hours when customer or operational needs require it.