Guest Service Representative

Company Description Celebrate life's special moments with hand-decorated cakes from Nothing Bundt Cakes, adorned with inspired decorations and signature frosting. Perfect for any occasion, our handcrafted recipes and inspired decorations celebrate special moments with a delightful charm and wit. And with a taste this yummy, we can almost guarantee your cake won't be around for long. So, 'Gather Round' and enjoy!

Job Description

The guest service representative (GSR) creates a warm and welcoming environment in which to serve the Nothing Bundt Cakes guests both in person and by telephone . The GSR does side work duties for the crafting department, some light cleaning and clerical duties. The GSR must possess a strong sense of teamwork and be able to follow instructions. The GSR also needs to have the ability to multi-task have a sense of urgency and be outgoing and friendly.

Qualifications

Responsibilities include:

-Uphold the NBC image and brand -Introduce walk in guests to the bakery and products using a guest tour -Suggest creative solutions and add-ons to guest with walk in orders -Assist guest with orders by telephone -Operate and balance the POS system with accuracy and efficiency -Collect e-mail addresses from guests -Have current & complete knowledge of products, prices and promotions -Keep retail area clean, swept and neatly merchandised throughout the day.

Additional Information