Technical Support Manager

A Legendary Past. An Extraordinary Future.

Founded in 1898, Norton Motorcycles is one of the most storied and celebrated brands in the history of motorcycling.

From legendary victories at the Isle of Man TT to pioneering advances in motorcycle engineering, Norton built its reputation through innovation, performance, and an uncompromising pursuit of excellence. At its peak, Norton stood among the most technically advanced motorcycle manufacturers in the world, creating machines that defined generations of motorcycling.

Today, Norton is writing the next chapter of that remarkable history.

Backed by significant investment, world-class engineering, and a renewed commitment to British design and craftsmanship, Norton is being reimagined for a new generation of riders. In 2027, Norton returns to the United States with an entirely new generation of premium motorcycles and an ambitious vision for the American market.

We are building the team that will make it happen.

Joining Norton USA means becoming part of a small, entrepreneurial organization entrusted with establishing one of motorcycling’s most iconic brands in one of the world’s most important markets.

We are looking for talented, passionate, and resourceful individuals who thrive on responsibility, embrace challenges, and want to make a lasting impact.

This is not simply an opportunity to join a motorcycle company. It is an opportunity to help rebuild a legend.

Our history is extraordinary. Our future is ours to create.

Technical Support Manager – Norton USA

Location – Main Office – Jersey City, New Jersey but flexible

Travel – 50% of the time, United States and Canada but must hold a passport and be able to travel internationally.

Reports to – Head of Aftersales

The Opportunity - Dealers need knowledgeable and responsive support for complex repairs. You will connect U.S. dealer technicians with Norton’s global engineering organization to diagnose issues and support continuous product improvement.

Principal Responsibilities Develop and drive process for in field technical product support Maintain and create an environment of customer centric operations Directly support dealers with diagnostic and repair support. Become the point of contact for Norton technical expertise in the USA Troubleshoot mechanical, electrical, and electronic systems. Support complex warranty and technical cases. Escalate issues, Root Cause Analysis and Resolutions to global engineering. Develop repair guidance and service communications. Maintain technical case documentation. Identify recurring concerns and quality trends. Support technical training and new product introductions.

Ideal Candidate Experience Minimum of Seven years of experience in automotive or motorcycle technical service, engineering, or a related technical discipline. Demonstrated technical proficiency, strong diagnostic and problem-solving abilities, and excellent written and verbal communication skills. Experience with modern electronic diagnostic systems, OEM service operations, warranty administration, consumer protection regulations, and service department best practices is essential.

The ideal candidate will also possess an understanding of engineering quality and product reliability principles, including Statistical Process Control (SPC), Quality Management Systems (ISO 9001), Root Cause Analysis (RCA), and product validation and testing. The ability to analyze technical issues, identify underlying causes, develop effective solutions, and clearly communicate technical information to dealers, technicians, internal teams, and customers is critical.

Personal Attributes Self-starter comfortable building process from the ground up. Customer Centric focus with ability to apply technical expertise to benefit of customer experience Strong ownership mentality and attention to detail. Commercially minded with the ability to apply data driven decision making within support operations Strong interpersonal skills and ability to work across international teams. Comfortable operating in a fast-paced, evolving business environment. Ability to move seamlessly between strategic planning and hands-on execution.

What does success look like – Year 1 Successfully support setup and operations 30 Norton dealership across the United States. Set the standard for comprehensive technical support while providing end clients with a delightful experience. Provide invaluable US market insight and data back to the factory to ensure the next generation of product is of higher quality and meets the needs of the US consumer.

The Norton Mindset We are building Norton USA with the energy of a startup and the ambition of a world-class motorcycle manufacturer.

Our team is small, our objectives are significant, and every individual has an opportunity to make a meaningful contribution.

We value people who take ownership, act with urgency, solve problems, and are comfortable working beyond the traditional boundaries of their job descriptions.

We believe in collaboration without bureaucracy, accountability without excuses, and an uncompromising commitment to our customers and retail partners.

Above all, we are looking for individuals who share our determination to restore Norton to its rightful place among the world’s most respected motorcycle brands.

If you want to be part of building something extraordinary, we want to hear from you.

Compensation & Benefits We offer a competitive compensation package, commensurate with experience and qualifications. Our comprehensive benefits package includes health insurance, a 401(k) retirement plan with company match, paid holidays, and paid time off (PTO).

Equal Opportunity Statement Norton Motorcycles is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment and maintaining a workplace free from discrimination and harassment.

All employment decisions are made without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, military service, or any other characteristic protected by applicable federal, state, or local law.

Norton Motorcycles is committed to fostering an inclusive and respectful workplace where individuals are valued for their qualifications, skills, experience, and contributions. We provide equal opportunities throughout all stages of employment, including recruitment, hiring, training, compensation, promotion, and termination.