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Added 2 mins ago
Safety & Training Specialist
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An Associate degree in Safety, Occupational Health, Engineering Studies, Environmental Science, or other Technical related fields and/or, professional safety related certifications, and/ or…
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Certified Medical Assistant Primary Care
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Added 5 mins ago
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- $17.75 to $25.07 USD / hour
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Added 5 mins ago
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Added 5 mins ago
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Added 5 mins ago
R&D Laboratory Technician (Experienced)
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Associate or Bachelor’s degree in Electronics, Electrical theory, Engineering, Material Science, Physics, or a closely related scientific field.
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Seasonal Retail Stocking Associate - Part Time
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- $16.9 USD / hour
- Part-time
…nation, join the Burlington Stores, Inc. as a Seasonal Stocking Associate ! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work…
Added 6 mins ago
Engineer I, Manufacturing
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Added 6 mins ago
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Seasonal Cashier Associate - Part Time
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Anaheim, CA
- $16.9 USD / hour
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You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 6 mins ago
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- $16.9 USD / hour
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Added 6 mins ago
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Executive Chef 1
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- $67,405 to $87,230 USD / year
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Added 6 mins ago
Senior Analyst Strategy and Business Development
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…programs, commuter benefits, pet insurance, legal services, and associate discount…
Added 6 mins ago
Social Services Assistant
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Added 6 mins ago
Supply Technician
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San Diego, CA
Technical training equivalent to an Associate’s degree.
Added 6 mins ago
VA
Pharmacy Technician Supervisor
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Los Angeles, CA
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Added 6 mins ago
Senior Operations Manager
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Veterinary Technician - Bonus
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Los Angeles, CA
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If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Added 7 mins ago
Associate Grocery Food Buyer
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Associate Grocery Food Buyer **Must Be a Current Food Buyer**
Added 8 mins ago
CA
Associate Portfolio Manager Program - NY
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NY · New York, NY
- $175,000 USD / year
…development led to the creation of the comprehensive two-year Associate Portfolio Manager (APM) Program in 2012. This program is an exceptional pathway for high-potential buy-side…
Added 8 mins ago
CC
Case Manager - 2004290
Catholic Charities, Archdiocese of New York
Remote, United States
- $27.73 USD / hour
Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.
Added 9 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
QUEEN CREEK, AZ
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 18 mins ago
UO
Research Associate
University of Colorado Denver
Boulder, CO
- $120,000 to $121,000 USD / year
The Department of Electrical, Computer and Energy Engineering (ECEE) at CU Boulder is seeking a Research Associate.

Closed listing

NorthWestern Energy

Customer Associate

Great Falls, MT, United States

$18 to $32.07 USD / hour · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $18 to $32.07 USD / hour
Job type: Full-time
Posting language: English
Posted: Nov 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Great Falls, MT, USA | Customer Care, Communications, HR, Safety | Hourly | 18.00-25.72 per hour | Regular Full Time

Customer Associate

Work Location : Great Falls, MT

Requisition: 5063

Pay range: Starting base wage of $18.00 to $25.72 per hour with career advancement opportunity up to $32.07 per hour

Employment Status : Regular Full-time

Posting will close: November 19, 2026

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

Job Specifications

The Customer Associate is a dedicated, customer-focused professional who communicates directly with customers and responds to a variety of needs and requests. The position serves as a point of contact for customers, provides exceptional service, and resolves inquiries related to billing, service disruptions, account management, construction processes, and general utility service information. The Customer Associate considers available resources, constraints, and organizational values when committing to satisfy customer needs and resolve customer issues.

Position Summary

Provide responsive, accurate customer service across billing, payments, service orders, credit administration, construction support, and general utility inquiries. Use established policies, procedures, and computer systems to resolve customer needs, protect confidential information, and support local operations and cross-functional business processes.

Pay Range: Starting base wage of $18.00 to $25.72 per hour with career advancement opportunity up to $32.07 per hour

Location: Great Falls, MT

Essential Functions

Accept customer payments and post them on the same day.
Balance the cash drawer daily and make bank deposits.
Enter and complete service orders.
Meet or exceed performance standards established by NorthWestern Energy, including time spent at the workstation and time engaged in customer interactions.
Explain rate changes and bill calculations as necessary.
Administer the credit program within the prescribed scope.
Listen and respond appropriately to customer needs while reviewing and entering data on a computer.
Type memos, emails, and other correspondence accurately and in a timely manner.
Respond to emergency situations professionally and accurately by following established policies and procedures.
Perform calculations to determine customer payments and other account-related activities.
Assist customers using established policies and procedures.
Respond professionally and positively to customer complaints or inquiries.
Work effectively in a team and near teammates.
Work all regularly scheduled shifts, with occasional weekend, evening, or holiday callouts in response to emergency situations.
Maintain the confidentiality of customers and other confidential information.
Ensure proper entry of union payroll for biweekly processing.
Ensure proper coding and processing of purchase card transactions and accounts payable invoices.
Support the new construction process through administrative SAP functions, payment processing, and service order creation.
Assist customers with local permitting requirements and basic construction standards.
Support local operations with SAP notification processing and other data entry as required.
Respond appropriately to internal requests and work across business units to ensure processes and procedures are upheld.
Analyze and prioritize workload to ensure all customer and business needs are met in a timely and appropriate manner.
Perform other duties and functions as appropriate.

Additional Responsibilities

Adhere to NorthWestern Energy safety standards and the Code of Business Conduct and Ethics
Ensure all actions are consistent with Bright Horizon Energy's values, mission, and strategic business objectives
The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements

What Is Required

High school diploma or equivalent.
Demonstrate and maintain a good safety record.
Proficiency with the Microsoft Office suite and other computer applications.
Excellent attendance record.
Valid driver's license and satisfactory driving record.

What Is Desired

Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus (https://getintoenergy.org/courses/energy-industry-fundamentals-2-0/) (click the link to certify at no cost)

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About NorthWestern Energy

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,600 amazing people and serve over 800,000 customers who are our neighbors in our communities.

At NorthWestern Energy, you'll find more than a job. You'll find the opportunity to make a meaningful impact, grow your career, and be part of a company that values safety, teamwork, innovation, and service. Whether you're working in the field, supporting our customers, or helping shape our future, your work matters. Join us as we invest in our people, strengthen our communities, and build an energy company positioned for long-term success and growth.

Enjoy Our Comprehensive Benefits Package!

Competitive pay with performance-based wage increases and incentive opportunities, 401(k) with up to a 4% company match and up to a 7% non-elective company contribution, tuition reimbursement, paid time off starting on your first day plus 11 paid holidays, paid parental and bereavement leave, company-paid life insurance with additional coverage options, employee assistance and well-being programs, paid volunteer opportunities, training and development programs, and competitive medical, dental, vision, HSA and FSA benefits for employees and eligible dependents. Benefits may vary based on position or collective bargaining agreements.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the NorthWestern Energy Human Resource team at job.inquiries@northwestern.com

NorthWestern Energy does not sponsor applicants for work visas for this position. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at (number) or at (email).

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