Lead Inside Sales Representative

Description

NWH Overview:

Northwest Hardwoods, Inc. (NWH) is the leading manufacturer of hardwood lumber in North America, as well as a leading supplier of panel products from around the world. A fully integrated, global supplier of wood products, NWH serves the furniture, flooring, cabinet, molding and millwork industries.

The company operates over more than 20 manufacturing and warehousing facilities across the country including sawmills, concentration yards and distribution facilities using innovative technologies to streamline the procurement process for customers. NWH supplies only sustainable, high-quality hardwoods to protect our resources today and for future generations.

For more information, please visit nwh.com.

Position Summary:

Are you passionate about sales but looking for more? This role combines hands-on sales execution with team leadership. You will drive revenue growth by building strong customer relationships, expanding existing accounts, preparing quotes, and processing orders, while providing guidance, support, and leadership to the inside sales team to ensure collective success and achievement of business goals.

Requirements

What You’ll Do:

• Perform daily inside sales operations by managing customer accounts, maintaining relationships, identifying upselling and cross-selling opportunities, and assisting with account development.
• Prepare and process accurate customer quotes, estimates, sales orders, and pricing requests. Follow up on outstanding quotes, open orders, customer inquiries, and prospective sales opportunities in a timely manner.
• Maintain accurate customer records, sales documentation, account activity, quotes, and reporting. Monitor sales activity while helping identify opportunities to improve processes and departmental efficiency.
• Provide day-to-day guidance and support to Inside Sales representatives, assist with training, share product and sales knowledge, and help maintain consistent customer service and sales practices across the team.
• Support individual and team sales Key Performance Indicators (KPI's) through consistent customer follow-up, account development, and sales coordination. Partner with leadership to improve sales procedures, communicate customer trends, share best practices, and promote accountability and collaboration within the team.

Here's what’s Required:

• 4+ years of successful inside sales experience - ideally in a B2B environment. Experience in hardwood lumber, building products, manufacturing, industrial distribution, or a related industry is a plus.
• Demonstrated ability to grow existing accounts, identify sales opportunities, negotiate and close business, and build lasting customer relationships. Experience working with distributors, manufacturers, or related industries.
• Strong desire to grow, with the ability to mentor, coach, train, and motivate others. Previous formal management experience demonstrating leadership is preferred.
• Excellent verbal and written communication, problem-solving, negotiation, and organizational skills, with strong attention to detail. Ability to manage competing priorities, take ownership, and maintain professionalism in a fast-paced environment.
• Self-motivated, competitive, and results-oriented, with a demonstrated ability to achieve sales and revenue goals. Comfortable working with CRM/ERP systems, sales reporting, and performance metrics to identify opportunities, improve results, and support team success.

What We Offer:

Northwest Hardwoods provides a competitive pay and benefits package that includes:

• Bonus opportunity based on company performance
• Medical / Dental / Vision Insurance
• Life Insurance
• Short-Term and Voluntary Long-Term Disability Insurance
• 401k Retirement Saving with Company Match
• Health Saving Account (HSA)
• Employee Assistance Program
• Paid Time Off and Paid Holidays

Northwest Hardwoods, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.