Reporting Services Specialist I

IN0534 Fishers, OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0437 Williamsport Operations Center, PA0725 State College Business Office, PA0736 Administration Center Job Description The Reporting Services Specialist I is responsible to oversee the overall day-to-day operational functions of the Reporting Services department and investigate and process all Writs, Levies, Restraints, Attachments, Garnishments, and child support orders while ensuring privacy of confidential bank information. Essential Functions 1. Ensure total document and data integrity 2. Maximize technology tools available 3. Prepare departmental reports 4. Identify and resolve Customer Service issues 5. Analyze legal requests to understand and determine scope of request and ensure necessary (Federal and State) requirements are met 6. Communicate and negotiate with serving attorney or agency to clarify documentation scope and required due date, and with customer that legal process was received and any additional information as applicable 7. Process payment upon receipt of order or judgement 8. Complete research and inquiries on several Northwest systems with customer information to identify type of relationship 9. Respond to legal paper within designated timeframes 10. Monitor records of legal process that was received without judgement 11. Maintain records of all pertinent information related to the legal paper for audit purposes, followingup as needed to keep serving agency and internal departments informed of progress 12. Log all incoming requests when received for tracking and control purposes 13. Process any release received promptly 14. Evaluate records, perform due diligence and the submission for all states that require unclaimed property reporting 15. Review IRS B Notice reports for further action, perform due diligence and initiate withholding when required, while ensuring compliance with IRA requirements, and nonresident alien records for recertification of W8Ben 16. Request recertification for W8Ben 17. Track and monitor requested forms 18. Review daily all IOLTA/IOLAs for compliance with each state's IOLTA/IOLA program and report when necessary 19. Submit monthly reports and interest to each IOLTA/IOLA Board 20. Review new IOLTA/IOLAs for notification to applicable states and indicate status in applicable systems 21. Process any restitution check received 22. Perform quality control review on dormant accounts 23. Maintain appropriate departmental records and reports 24. Recommend improvements to procedures 25. Recommend quality control enhancements 26. Ensure compliance with Northwest's policies and procedures, and Federal/State regulations 27. Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency 28. Work as part of a team 29. Work with on-site equipment Qualifications 1. High School Diploma or equivalent preferred 2. Less than 2 years Reporting Services experience preferred 3. 2 - 6 years related banking experience preferred 4. 2 - 6 years relevant experience preferred 5. Proven ability to analyze service of process requests, Working 6. Proficient time management skills, Working 7. Strong organizational, multi-tasking, and prioritizing skills, Working 8. Team player, Working Physical Demands 1. Stationary position, Constantly 2. Traverse (Move About), Occasionally 3. Position objects (one person), Rarely 4. Position objects (with another), N/A 5. Ascend/Descend (ladders, stairs, scaffolds, etc.), N/A 6. Position self to stationary objects, Rarely 7. Operate standard office equipment, Constantly 8. Grasp, Rarely 9. Repetitive Motions, Frequently 10. Ability to observe, Constantly 11. Communicate, Frequently Travel Requirements 1. As Needed for trainin Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities