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Added 27 mins ago
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Technical Program Manager Defense Systems
Actalent
Mukilteo, WA
- $140,000 to $160,000 USD / year
Job Title: Technical Program Manager Defense Systems
Added 28 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Olympia, WA
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 42 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Salem, OR
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 50 mins ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
…Physician Services - Clinical Service Group. The education program components include coding and Health Information Management (HIM) initiatives. The Coding Operations Education Consultant…
Added 51 mins ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Topeka, KS
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 hour ago
Clinical Pharmacy Manager
HCA Healthcare
Dickson, TN
…156,000 hours impacting our communities. As a Clinical Pharmacy Manager with TriStar Horizon Medical Center, you can be a manager in an organization that is devoted to…
Added 1 hour ago
Regional Director Facilities Management-West
HCA Healthcare
Nashville, TN
…leader directly manages Market Facilities Managers, ensures regulatory readiness and infrastructure reliability, and advances a consistent regional operating model. The role partners with…
Added 1 hour ago
Branch Operations Coordinator - Davidson County - Nashville, TN
Wells Fargo
NASHVILLE, TN · MADISON, TN
…risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures,…
Added 1 hour ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Nashville, TN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 hour ago
Project Coordinator II-Sr
Southern Company
Atlanta, GA
This position will support the Solutions & Support Manager and DER Manager, aligning priorities on new digital capabilities, system analysis, and DER capabilities. This role will bring…
Added 1 hour ago
Second Line of Defense Business Process Controls Supervisor
UPS
ATLANTA, GA
…executes and supports business process control governance and readiness, management monitoring, risk assessment, issue management, remediation tracking, and training activities across…
Added 1 hour ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Atlanta, GA
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 1 hour ago
Home Health Clinical Manager - Registered Nurse
VISITING NURSE ASSOCIATION OF THE WABASH VALLEY INC
Terre Haute, IN
The Home Health Clinical Manager is responsible for providing clinical quality oversight, regulatory compliance alignment, performance improvement, and strategic direction for the Home…
Added 1 hour ago
Branch Operations Coordinator Moorhead Holiday
Wells Fargo
MOORHEAD, MN
Support the Branch manager in operational tasks and scheduling
Added 1 hour ago
Senior Manager Quality Compliance
Abbott
Plymouth, MN
As the Senior Manager Quality Compliance , you’ll provide leadership for quality system compliance initiatives, audit readiness, regulatory change management, field actions, and quality…
Added 1 hour ago
M
Destruction Technician
ManpowerGroup
Bloomington, MN
- $20 USD / hour
Follow 5S Workplace Program standards to support consistent tasks, workplace layouts, and workflow compliance.
Added 1 hour ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Saint Paul, MN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 2 hours ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Indianapolis, IN
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 3 hours ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Juneau, AK
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 3 hours ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Jackson, MS
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 3 hours ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Charleston, WV
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 3 hours ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Lincoln, NE
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 4 hours ago
Alternate Program Manager, AFCAP VI
KVG
Remote, United States
KVG is bidding as a prime contractor on the U.S. Air Force Contract Augmentation Program VI (AFCAP VI), a multiple-award IDIQ run by the Air Force Civil Engineer Center (AFCEC) at Tyndall…
Added 4 hours ago
Director of Travel Services
City of New York
New York City, NY
- Direct the collection, review, and maintenance of travel records, receipts, supporting documentation, and reimbursement materials to ensure audit readiness and regulatory compliance.
Added 4 hours ago
JH
Store Manager
Jetro Holdings, Inc
New Bedford, MA
- $39.66 to $40.99 USD / hour
The Store Manager is responsible for overseeing all aspects of Retail, Grocery and Warehouse operations, including financial performance, compliance, inventory management, customer service,…

Northramp LLC

Senior Program Manager

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.
Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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