Jobs in the United States

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Added 5 mins ago
J
Manager Database Administrator
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
Collaborate with project managers, business stakeholders, application developers, and cross-functional technology teams to ensure database architectures meet operational and business…
Added 6 mins ago
AU
Assistant Site Supervisor HOA Access Control
Allied Universal
Laguna Niguel, CA
- $23.5 USD / hour
…reports and information, personnel Key Performance Indicator management, project management, scheduling management, payroll tracking and preparation, safety training and certification…
Added 11 mins ago
ServiceNow Project Manager
System One
Merrifield, VA
Demonstrated project or program management experience supporting complex, highly visible technology initiatives.
Added 13 mins ago
Senior Project Manager
Singleton Construction
Lancaster, OH
At Singleton Construction, we're looking for an accomplished Project Manager who is ready to take the next step into a Senior Project Manager role.
Added 13 mins ago
Senior Media Strategist, Tech PR
SourceCode Communications
NY · New York, NY
SourceCode’s Senior Media Strategists are the editorial heartbeat and newsroom leaders of our account teams. We’re looking for a seasoned media relations powerhouse at the Account Manager /…
Added 13 mins ago
Senior Director, Alabama
Braven
Birmingham, AL
…opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a…
Added 13 mins ago
Senior Director, Alabama
Braven
Montgomery, AL
…opportunity after college graduation through a career-accelerating program. We work with higher education and employer partners to offer a life-changing experience that begins with a…
Added 13 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
Travel to project sites within the United States and Canada is expected during project construction, commissioning, and major operational events. Remote candidates will be expected to be in…
Added 14 mins ago
Senior Director, Engineering
Scout Clean Energy
Boulder, CO
The Senior Director oversees both the Civil & Design Engineering team and the Power Systems Engineering team, and is accountable for engineering standards, technical quality, design…
Added 14 mins ago
HD
Senior Client Partner
Horizontal Digital
St. Louis Park, MN
- $125,000 to $165,000 USD / year
…The Client Partner is responsible for overseeing the growth, management, retention, and satisfaction of his or her portfolio of…
Added 14 mins ago
WD
Project Manager
WS Development
Chestnut Hill, MA
- $110,000 to $140,000 USD / year
In this role, you will act as a Project Manager and manage mission-critical projects that advance our organizational goals - implementing new business technologies, designing and improving…
Added 14 mins ago
Senior Operations Technology Specialist
MacDonald-Miller Facility Solutions
Kent, WA
The Senior Operations Technology Specialist, reporting directly to the Detailing Superintendent, is a vital member of a collaborative team supporting our growing business. This high-impact,…
Added 14 mins ago
Conference Content Manager
Infopro Digital Services Limited
Nashville, TN
…forefront of the global trend toward greater investment in risk management, trading and markets technologies. We inform senior decision makers within financial institutions so they can…
Added 14 mins ago
HD
Executive Client Partner
Horizontal Digital
St. Louis Park, MN
- $165,000 to $185,000 USD / year
…The Client Partner is responsible for overseeing the growth, management, retention, and satisfaction of his or her portfolio of…
Added 14 mins ago
Senior Communications Program Analyst
Gritter Francona
Washington, DC
Gritter Francona, Inc. is seeking a Senior Communications Program Analyst to provide strategic communications, executive, program management support. The Employee will play a vital role in…
Added 14 mins ago
IT
Senior Customer Success Manager
Inspired Thinking Group (ITG)
Nashville, TN
- $90,000 to $95,000 USD / year
The Senior Customer Success Manager (SCSM) is responsible for guiding clients through every stage of their post-sales journey with ITG’s technology solutions. Acting as the primary…
Added 14 mins ago
Associate Director, Regional Communications
Braven
Atlanta, GA
You are excellent at project management and influencing others to achieve outcomes, with a proven ability to create and execute project plans with strong attention to detail across multiple…
Added 14 mins ago
Associate Director, Regional Communications
Braven
Chicago, IL
You are excellent at project management and influencing others to achieve outcomes, with a proven ability to create and execute project plans with strong attention to detail across multiple…
Added 14 mins ago
Associate Director, Regional Communications
Braven
NY · New York, NY
You are excellent at project management and influencing others to achieve outcomes, with a proven ability to create and execute project plans with strong attention to detail across multiple…
Added 14 mins ago
Associate Director, Regional Communications
Braven
Newark, NJ
You are excellent at project management and influencing others to achieve outcomes, with a proven ability to create and execute project plans with strong attention to detail across multiple…
Added 14 mins ago
Senior Program Operations Specialist
IB3 Global Solutions
Washington, DC
IB3 Global Solutions is seeking a Senior Program Operations Specialist to support the planning, coordination, monitoring, and execution of day-to-day operations within its Operational…
Added 14 mins ago
Senior Benefits and Wellness Manager
Consigli Construction
Hopkinton, MA
The Senior Benefits and Wellness Manager will be responsible for the strategy, design, administration, and compliance of Consigli’s benefit programs. Manages program development and…
Added 14 mins ago
Senior Benefits and Wellness Manager
Consigli Construction
Foxborough, MA
The Senior Benefits and Wellness Manager will be responsible for the strategy, design, administration, and compliance of Consigli’s benefit programs. Manages program development and…
Added 14 mins ago
Senior Benefits and Wellness Manager
Consigli Construction
Hopedale, MA
The Senior Benefits and Wellness Manager will be responsible for the strategy, design, administration, and compliance of Consigli’s benefit programs. Manages program development and…
Added 14 mins ago
Senior Program Manager
Northramp LLC
Washington, DC
10+ years of program/project management experience.

Northramp LLC

Senior Program Manager

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.
Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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