Jobs in the United States

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Added 1 min ago
UA
ELECTRONICS ENGINEER
U.S. Army Aviation and Missile Command
Letterkenny Army Depot, PA
- $102,415 to $133,142 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 1 min ago
VH
Nursing Assistant
Veterans Health Administration
Chicago, IL
- $39,373 to $64,285 USD / year
(3) Completion of an intensive, specialized, occupation-related training course of study or program of less than one year as a NA may also meet in full the experience requirements for GS-03.
Added 2 mins ago
Senior Technical Program Manager
Furientis
Los Angeles, CA
As a Senior Technical Program Manager, you will own the commitments on your assigned programs to government customers, company partners, and vendors, and ensure each one is delivered on its…
Added 2 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Pierre, SD
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 2 mins ago
Security Manager
LifeScape
Sioux Falls, SD
----------------------------------------------------------------------- * Lead Safety * Strengthen Security * * Protect What Matters Most *…
Added 2 mins ago
Group Product Manager, Privacy
Ford Motor Company
Pierre, SD
As a Group Product Manager, you will lead a small team solving core customer problems. The solutions you help to champion will create an elevated customer experience.
Added 2 mins ago
FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Pierre, SD
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 2 mins ago
Manager Database Administrator - Remote US
SitusAMC
Pierre, SD
Lead and manage the Database Administration team, providing guidance and mentorship
Added 2 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
Pierre, SD
Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
Added 2 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Pierre, SD
…company and with our partners. We seek an experienced teammate to lead supplier clean electricity acceleration to support Meta's net zero in its value chain by 2030 goal.This role is…
Added 2 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Pierre, SD
Other activities as may be assigned by your manager
Added 2 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Pierre, SD
Lead the implementation of new menus, products, and culinary initiatives.
Added 2 mins ago
Manager - IT Service Management
Maximus
Pierre, SD
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 2 mins ago
C
Product Manager – Retirement Services
Cognizant
Pierre, SD
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Pierre, SD
Other activities as may be assigned by your manager
Added 2 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Pierre, SD
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 2 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Pierre, SD
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 4 mins ago
VH
Outpatient Supervisory Pharmacy Technician
Veterans Health Administration
Hampton, VA
- $71,514 to $92,973 USD / year
Added 4 mins ago
FS
Resource Manager
Food Safety and Inspection Service
Dallas, TX · Atlanta, GA
- $106,437 to $138,370 USD / year
…for the overall management of an inspection and enforcement program involving meat, poultry, and egg products in several…
Added 4 mins ago
NS
MANAGER
Naval Sea Systems Command
Naval Base Newport, RI
- $142,452 to $197,200 USD / year
…Division Newport budget formulation, execution, funding, and program financial analysis | You will coordinate financial analyst efforts to manage segment funding, develop alternative…
Added 4 mins ago
VH
LEAD MEDICAL SUPPORT ASSISTANT
Veterans Health Administration
Fredericksburg, VA
- $57,736 to $75,059 USD / year
This position is located in Primary Care in Fredericksburg. The Lead Medical Support Assistant provides guidance and technical direction for accomplishing the work of the unit or team.…
Added 4 mins ago
FE
Emergency Management Specialist (Response) - Operations Branch Director Type II
Federal Emergency Management Agency
Oakland, CA
- $64 to $83 USD / hour
This position is being announced under FEMA's Incident Management Assistant Team (IMAT) Program. This is a 2-year temporary appointment in the Excepted service. This position is located on…
Added 4 mins ago
VH
Senior Social Worker
Veterans Health Administration
Houston, TX
- $113,165 to $147,118 USD / year
…services of the HIV Clinic. S/he will supervise and provide program support for a Social Work Associate who is employed as a Ryan White Title Case Manager and provide professional…
Added 4 mins ago
NP
Maintenance Worker A
National Park Service
Bullhead City, AZ · Boulder City, NV
- $41 USD / hour
Performs cleanup and minor maintenance of buildings, restrooms, campgrounds, picnic areas, housing, roadways and lake and lake shore litter pickup as assigned by team lead.
Added 4 mins ago
VH
Pharmacy Technician
Veterans Health Administration
Salisbury, NC
- $70,412 to $91,540 USD / year
The Pharmacy Technician- CSP Program Coordinator, will work as the Compounded Sterile Products (CSP) Program Coordinator which is a certified, highly specialized technician, who will…

Northramp LLC

Senior Program Manager

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.
Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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