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Senior marketing manager, Experiential (Seattle or New York)
Starbucks Coffee Company
Seattle · New York
Now Brewing – senior marketing manager, Experiential! #tobeapartner
Added 1 min ago
Memory Care Program Coordinator
Brookdale Senior Living Inc.
Fort Collins, CO
Grow your career with Brookdale! Our Clare Bridge Program Coordinators have opportunities for advancement by exploring a new career in positions such as Clare Bridge Program Managers,…
Added 1 min ago
Memory Care Program Coordinator
Brookdale Senior Living Inc.
Sarasota, FL
Grow your career with Brookdale! Our Clare Bridge Program Coordinators have opportunities for advancement by exploring a new career in positions such as Clare Bridge Program Managers,…
Added 1 min ago
Maintenance Manager
Brookdale Senior Living Inc.
Statesville, NC
…career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are…
Added 9 mins ago
Sr Director Procurement - Information Technology
GuideWell
United States
This is a senior role that will lead IT Strategic Sourcing for the Enterprise. Reporting to the Chief Procurement Officer, this individual will be responsible for working with Sr. Leaders…
Added 11 mins ago
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Senior Manager, Product Design (UI/Visual)
ZINC Zillow, Inc.
Remote, United States
- $186,900 to $314,300 USD / year
We are looking for a Senior Manager of Product Design (UI/Visual) to lead the Foundations team focused on our visual design practice and visual language. This is an opportunity to help…
Added 15 mins ago
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Senior Construction Manager - New York
Micron Technology
Clay
- $148,000 to $258,000 USD / year
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Added 16 mins ago
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Senior Regulatory Toxicologist (Toxicologist 3)
State of Washington
Lacey, WA
- $7,399 to $9,955 USD / month
The Department of Ecology is hiring a Senior Regulatory Toxicologist (Toxicologist 3) within the Hazardous Waste and Toxics Reduction Program (HWTR).
Added 16 mins ago
SO
Site Manager/Hydrogeologist (Hydrogeologist 2 or 3) INTERNAL ONLY
State of Washington
Lacey, WA
- $5,642 to $8,374 USD / month
The Toxics Cleanup Program (TCP) is hiring a Site Manager/Hydrogeologist - Leaking Underground Storage Tanks (LUST) (Hydrogeologist 2 or 3).
Added 20 mins ago
Vice President, Market Access (Hybrid/Remote)
Ceribell, Inc
Sunnyvale, CA
…policy outcomes that enable growth, and serves as the company’s senior authority on reimbursement and health…
Added 25 mins ago
Senior Fire Protection Engineer
LEIDOS, INC.
Remote, United States
The position will support numerous facets of the Federal Aviation Administration’s (FAA) Fire Life Safety Program, FLS Guidance, policy development, and planning. You will assist the…
Added 43 mins ago
Performance Intelligence Strategist, Chevy
General Motors LLC
Remote, United States
Develop presentations, performance narratives, and decision frameworks tailored to senior marketing and cross-functional audiences.
Added 48 mins ago
Office Management/ Staff Officer Support (OSSS-L4) NGA - Denver
Masego
Denver, CO
We are looking for an L4 TS/SCI-cleared Office Manager / Staff Office Supporter to join our team. This person will be responsible for learning the duties of multiple people in the office to…
Added 52 mins ago
Supervisory Administrative Officer
National Oceanic and Atmospheric Administration
Silver Spring, MD
Added 52 mins ago
Supervisory Administrative Officer
National Oceanic and Atmospheric Administration
Silver Spring, MD
Added 55 mins ago
Director of Sales, Americas (East Region)
Abcam Inc.
Boston, MA · Springfield, MA · Framingham, MA · Marlborough, MA · Cambridge, MA
Abcam, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our…
Added 58 mins ago
Learning & Talent Development Consultant
PNC Bank NA
AL · Pittsburgh, PA · Downers Grove, IL · Dallas, TX · Cleveland, OH
…doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial…
Added 58 mins ago
Fiduciary Advisor III
PNC Bank NA
OH · Cincinnati, OH
…doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial…
Added 58 mins ago
Risk and Control Advisor Senior - Business Resiliency Oversight
PNC Bank NA
PA · Strongsville, OH · Birmingham, AL · Cleveland, OH
Oversees and/or designs the risk management program and corresponding communication strategies. Engages the lines of business to review and challenge compliance with programs.
Added 58 mins ago
Business Analytics Consultant - Power BI
PNC Bank NA
Pittsburgh, PA · Raleigh, NC · Brecksville, OH · Houston, TX
Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.
Added 58 mins ago
Business Analytics Manager
PNC Bank NA
Pittsburgh, PA · Strongsville, OH · NY
…contribute to the company’s success. As a Business Analytics Manager within PNC's Enterprise Change Office, you will be based in Pittsburgh, PA, Strongsville, OH or New York City,…
Added 1 hour ago
Senior Director - Therapy Development Mitral & Tricuspid Therapies
MED Medtronic Inc
Remote, United States
The Senior Director, Therapy Development, Mitral & Tricuspid Therapies provides strategic and operational leadership for a field-based organization supporting clinical-stage mitral and…
Added 1 hour ago
UO
Student Services Representative [CAMPUS ONLY recruitment]
University of California, Santa Cruz
CA
- $35.43 USD / hour
Our programs and services support 2,500 adult learners annually. The Student Success and Affairs department includes the Student Services Team, Registrar, Career Services, the International…
Added 1 hour ago
Sponsored Programs Officer
East Carolina University
NC
Research, Economic Development and Engagement (REDE), led by the Senior Vice Provost for Research and Innovation, provides strategic leadership for East Carolina University’s research,…
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Senior Manager, Business Transformation & Integration
Rosendin Electric, Inc
United States
- $193,600 to $254,100 USD / year
Rosendin is seeking a Senior Manager, Business Transformation & Integration to drive enterprise-wide operational excellence, business transformation, and post-acquisition integration…

Northramp LLC

Senior Program Manager

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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