Jobs in the United States

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Added 2 mins ago
CA
ECM Lead Care Coordinator
Community Action Partnership of Orange County
Orange, CA
- $27 to $30 USD / hour
In this role, the Enhanced Care Management (ECM) Lead Care Coordinator will assist with the development and implementation of program procedures and ensure that requirements are aligned to…
Added 2 mins ago
Superintendent I - Cleanroom
Skanska USA
Hillsboro, OR
This position also demands strong competency in contract management, risk management, logistics, quality control, project cost management, schedule ownership, and subcontractor oversight.…
Added 3 mins ago
Superintendent - Electrical
Skanska USA
Hillsboro, OR
This position requires strong field leadership, technical knowledge of building systems, and the ability to manage multiple priorities in a fast-paced construction environment. Core…
Added 4 mins ago
EO
Lead Housing Advocate CR
EAST OAKLAND COMMUNITY PROJECT
Oakland, CA
- $21 to $22 USD / hour
The Lead HA provides leadership, training and guidance to the Housing Advocate staff (full-time and on call staff) during their assigned shift to ensure that Crossroads residents have…
Added 5 mins ago
DH
Health Programs Specialist (PHIDH)
Denver Health
Denver, CO
- $53,200 to $77,100 USD / year
…Denver Health's Engaging Youth Expertise (EYE) for Prevention program. EYE for Prevention is a youth-led, trauma-informed coalition that engages Youth Leaders ages 13-24 with personal or…
Added 5 mins ago
Physical Therapist Assistant (Northern Virginia)
Benchmark Physical Therapy
Ashburn, VA · Gainesville, VA · Stafford, VA
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 6 mins ago
CC
Program Manager III
Catholic Charities of the Archdiocese of St Paul and Minneapolis
Minneapolis, MN
- $72,000 to $80,000 USD / year
JOB SUMMARY: Catholic Charities is seeking a culturally responsive, trauma-informed, dynamic, and self-motivated Program Manager III to serve in a high-level, flexible leadership role. This…
Added 6 mins ago
Assistant, Associate, Full Professor (Tenure Track)
Auburn University
Auburn University, AL
Contribute to curriculum development, program evaluation, and continuous quality improvement efforts.
Added 7 mins ago
Cook PM
Chick-fil-A
Charlottesville, VA
Working at a Chick-fil-A restaurant is more than a job - it's an opportunity to build leadership skills, grow personally and professionally, and make a meaningful impact on every guest you…
Added 9 mins ago
LS
Childcare Director
Little Sprouts, LLC
Woburn, MA
- $82,500 to $86,500 USD / year
The School Director plays a vital leadership role in ensuring a safe, high‑quality, and nurturing environment for children and families. This position is ideal for someone ready to lead…
Added 10 mins ago
Grooming Salon Manager
Petco
Beaverton, OR
Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor
Added 11 mins ago
Market Director of Business Development
BridgePoint Continuing Care Hospital - Capitol Hill
Washington, DC
Team-based staffing and leadership support focused on safe, quality resident care.
Added 12 mins ago
H
Technical Customer Assurance Manager
HP
Vancouver · Spring
- $105,050 to $161,800 USD / year
This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment…
Added 12 mins ago
H
R&D Writing System Engineer
HP
Corvallis
- $93,400 to $143,800 USD / year
…supports the PageWide Industrial (PWI) business by leading R&D development and integration of ink and printhead solutions that expand the PWI product portfolio and market space. The role…
Added 12 mins ago
H
Research and Development Ink Chemist
HP
San Diego
- $114,600 to $170,000 USD / year
…modeling methods. This role combines formulation science, process development, scale-up, technical problem solving, and cross-functional leadership to deliver solutions that meet…
Added 13 mins ago
RN Clinical Supervisor - Home Health
Maxim Healthcare Services
Doral, FL
…This unique role blends clinical expertise with administrative leadership, offering a dynamic and fulfilling career…
Added 13 mins ago
RN Clinical Supervisor - Home Health
Maxim Healthcare Services
Tallahassee, FL
…This unique role blends clinical expertise with administrative leadership, offering a dynamic and fulfilling career…
Added 13 mins ago
RN Clinical Supervisor - Home Health - $5,000 Sign On Bonus
Maxim Healthcare Services
West Des Moines, IA
…This unique role blends clinical expertise with administrative leadership, offering a dynamic and fulfilling career…
Added 14 mins ago
Physical Therapist Assistant (Northern Virginia)
Upstream Rehabilitation
Ashburn, VA · Gainesville, VA · Stafford, VA
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 14 mins ago
Physical Therapist Assistant (Central Shenandoah)
Upstream Rehabilitation
Greenville, VA · Harrisonburg, VA · Staunton, VA · Weyers Cave, VA
Achievable monthly clinical bonus program, over 90% of clinicians qualify
Added 16 mins ago
Principal Scientist, Global Patient Safety Surveillance
Revolution Medicines
Redwood City, CA
Contribute to the development and maintenance of a PV quality system in line with global regulations (i.e. GCP, GVP) enabling demonstration of quality, effectiveness, and control.
Added 16 mins ago
IN
Accounting Manager
IMPACT NW GROUP
Portland, OR
- $95,000 to $110,000 USD / year
…Deputy Director, and CFO to deliver accurate, timely, and high-quality monthly, quarterly, and annual financial reporting for key stakeholders. This role will oversee and support the…
Added 16 mins ago
Administrator-Interim
Genesis Healthcare
Las Cruces, NM
We are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in…
Added 16 mins ago
T
Help Desk Specialist SME - TS/SCI Clearance Required
TEKsystems
Albuquerque, NM
- $45 to $51 USD / hour
…support Customer Service Levels, as well as providing input to program leadership how to achieve efficiencies and improvement is service desk…
Added 16 mins ago
Project Leader Middletown RI
Serco
Albuquerque, NM
…team in Middletown, Rhode Island. Bring your expertise and leadership skills and make an impact supporting our Navy clients on the PC-Based Open-Architecture for Reconfigurable Training…

Closed listing

Northramp LLC

Senior Program Manager

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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