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Project Manager - Disaster Recovery, Housing and Community Development Training & Technical Assistance (REMOTE ROLE)
ICF
Reston, VA
PROJECT MANAGER - DISASTER RECOVERY, HOUSING & COMMUNITY DEVELOPMENT TRAINING & TECHNICAL ASSISTANCE
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Project Manager
GPAC
Waterville, ME
- $90,000 to $130,000 USD / year
We are seeking an experienced Professional Engineer (PE) to join our Land Development team in a Project Manager capacity. This individual will play a key role in leading projects, managing…
Added 1 min ago
Research and Education Specialist
Albany College of Pharmacy
Albany, NY
…biopharmaceutical research, hands-on education, and workforce development. The position combines laboratory research support with planning and delivery of experiential learning…
Added 1 min ago
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HVAC Designer
GPAC
San Ramon, CA
- $75,000 to $110,000 USD / year
Excellent benefits, competitive compensation, and opportunities for professional development. Learn and grow with an experienced Engineering Manager that is an HVAC Engineering teacher!
Added 4 mins ago
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Engineering Manager
GPAC
Carlinville, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
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Engineering Manager
GPAC
Auburn, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
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Engineering Manager
GPAC
Divernon, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
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Engineering Manager
GPAC
Decatur, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
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Engineering Manager
GPAC
Lincoln, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
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Engineering Manager
GPAC
Jacksonville, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
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Engineering Manager
GPAC
Rochester, IL
- $100,000 to $135,000 USD / year
An established precision manufacturer is seeking an experienced Engineering Manager to lead engineering operations, CNC programming, process improvements, and technical team development.
Added 4 mins ago
Hyperscaler DC Technician Manager
Ericsson
Remote, United States
Based in New Albany, Ohio, we are looking for a people-centered, results-driven manager to build, lead, and sustain a high-performing team of Data Center Technicians. This role is essential…
Added 5 mins ago
Audit Senior Manager
Armanino Advisory LLC
St. Louis, MO
The Senior Manager is responsible for the management of the processes for all assurance-related deliverables, including but not limited to audited financial statements, various letters and…
Added 5 mins ago
Seibi Technician - Production Engineering
Toyota
Liberty, NC
This position will be located at TBMNC in Liberty, NC and report to the Seibi Manager for Battery
Added 5 mins ago
Operations Specialist
CACI International
Southern Pines, NC
Serve as members of the Project Planning Teams and participate in the development of Technical Delivery Plans (TDPs) in response to Government Technical Direction Letters (TDLs).
Added 5 mins ago
Sr Manager - Digital Operations
GE Aerospace
West Jefferson, NC
The Sr Manager – Digital Operations (DTSL) role is required to lead the digital technology agenda for the site and ensure stable, secure, and effective operations that directly support…
Added 5 mins ago
Retirement Services Sr Analyst
Trane Technologies
Davidson, NC
Serve as a subject matter expert and project manager for the implementation of mergers, acquisitions, and other corporate actions.
Added 5 mins ago
Territory Retail Lead - Franklin, NC
Anderson Merchandisers
Franklin, NC
The majority of responsibility for the Territory Sales Lead is the supervision and development of the assigned associates to drive sales and meet retailer and client expectations. The…
Added 5 mins ago
Automation Engineer I/II (MES)
Novo Nordisk
Clayton, NC
Work with business stakeholders and/or project team and vendors to ensure Process Control Systems and Manufacturing Execution Systems for existing and/or new equipment and processes are in…
Added 5 mins ago
Sr. Quality Systems Specialist, Quality Operational Readiness (QOR)
Grifols Shared Services North America, Inc
Clayton, NC
…supervision, independently progress deliverables in evolving project environments with changing business needs and priorities, and gain stakeholder alignment through influence,…
Added 5 mins ago
Confluent - Senior Product Manager, Monetization (Billing Platform & Marketplaces)
IBM
RESEARCH TRIANGLE PARK, NC
As a Senior Product Manager in Pricing & Monetization, you'll own pricing and packaging fora set of Confluent offerings, along with the billing platform and marketplaces that turn them into…
Added 5 mins ago
Associate Manager Marketing - Food Service
Tyson Sales and Distribution, Inc.
Springdale, AR
The Associate Manager, Foodservice Marketing will support the development and execution of branded marketing programs across foodservice channels. Reporting to a Senior Manager, this role…
Added 6 mins ago
Project Manager I
Cintas
Morrisville, NC
Cintas is seeking a Project Manager I. Responsibilities include providing support to the sourcing strategy; adhering to the product development process to meet the needs of internal…
Added 6 mins ago
Manager, Software Engineering
NetApp
Morrisville, NC
As an Open Source Engineering Manager, you will lead the Open Source Contributions team and help ensure NetApp Instaclustr remains influential across key open source ecosystems, including…
Added 6 mins ago
Sr Manager-Corporate Audit (Supply Chain Audit)
Lowe's
Mooresville, NC
The Senior Manager Audit has supervisory responsibility for the lead, senior and staff auditors who make up the audit scrum teams responsible for the execution of process, in-flight and…

Closed listing

Northramp LLC

Senior Program Manager

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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