Jobs in the United States

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Added 1 min ago
AR
Maintenance Technician
Avenue5 Residential, LLC
Kyle, TX
- $22 USD / hour
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 3 mins ago
Configuration/Document Management Specialist
Peraton
Schriever AFB, CO
Support the Program Manager to ensure compliance with SOW/Task Order requirements associated with deliverables, and performance standards.
Added 8 mins ago
Manufacturing Electrical Engineer
SEDAA
Plano, TX
Added 8 mins ago
Regional Alliance Manager, Enterprise East
Okta
Boston, MA · NY · Washington, DC
…more than 1000 partners around the world today, Okta’s partner program is designed to accelerate our impact with…
Added 10 mins ago
Manufacturing Specialist - Oil Processing 1st
Hyosung HICO
Memphis, TN
…used. When necessary, develop the purchasing documentation and order standard…
Added 19 mins ago
Grant Accounting Manager (Accounting Manager 1)
Oregon Department of Emergency Management
United States
The Grant Accounting Manager plans, organizes, and manages the operations of the grant and financial accounting programs, by managing the federal grant program of $1.3b, primarily preparing…
Added 19 mins ago
Fiscal Analyst 3 (Multiple positions)
Department of Revenue
United States
In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be…
Added 19 mins ago
PROJECT POLICY ANL 4 RP
UCSF
San Francisco, CA
…advanced financial, data and operational solutions for the program. The incumbent will work closely with internal and external stakeholders to establish and manage subcontracts and…
Added 29 mins ago
Maintenance Technician
Avenue5 Residential, LLC
Smyrna, TN
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 29 mins ago
Maintenance Supervisor
Avenue5 Residential, LLC
Smyrna, TN
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 33 mins ago
SITEC3 - Configuration Manager - MacDill AFB
Peraton
MacDill AFB, FL
…Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its…
Added 37 mins ago
F&B Applebee's/IHOP Supervisor FT
Kickapoo Lucky Eagle Casino
Eagle Pass, TX
Oversee the shift while on duty in order to create a pleasant dining and beverage experience that will ensure guest satisfaction. While performing the duties in this position, the team…
Added 38 mins ago
GS
Warehouse/Driver II Part Time
G-A-P Supply
Santa Rosa, CA
- $23 USD / hour
- Part-time
Under the general supervision of the Branch Manager, the Warehouse\Driver II role ensures accurate and professional execution of deliveries while supporting essential warehouse operations.…
Added 40 mins ago
Maintenance Supervisor
NEW STANDARD EQUITIES INC
Bremerton, WA
Reports to: Community Director and/or Regional Maintenance Manager
Added 42 mins ago
SS
LPN Home Care VNA Full Time
SSH South Shore Hospital, Inc.
Rockland, MA
- Full-time
i - In collaboration with RN case manager determines appropriate visit schedule based on patient acuity.
Added 43 mins ago
Traffic Administrator Manager I
DS - Armament Systems
United States
…work, schedules, day to day workflow, and operating costs). Program Manager responsibilities include: cost, schedule, and technical performance of a specific unit or work package on a large…
Added 57 mins ago
AR
Maintenance Supervisor
Avenue5 Residential, LLC
Caldwell, ID
- $26 to $27 USD / hour
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 57 mins ago
AR
Maintenance Supervisor
Avenue5 Residential, LLC
Ballard, WA
- $40 to $42 USD / hour
Perks and more: Mentoring. Professional development. Discounts. Tuition reimbursement. Robust recognition program. And we’re just getting started.
Added 1 hour ago
KA
Kendall Ford Express Service Advisor
Kendall Auto Group
Marysville, WA
- $3,500 to $6,500 USD / month
…The ability to make recommendations and prioritize items in order of importance for our customers is…
Added 1 hour ago
Teacher Assistant - Interim @ Gardner Park Elementary
Gaston County Schools
Gastonia, NC
Added 1 hour ago
Parts and Service Specialist
Springfield, MO
…estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and…
Added 1 hour ago
Regional Support Specialist - Cincinnati, OH
Anywhere
Cincinnati, OH
Support the Branch Manager with maintaining office promotional items, preparing for and coordinating sales meetings, leading new agent orientations, supporting office culture, and…
Added 1 hour ago
Senior Project/Task Order Manager
Brown and Caldwell
Walnut Creek, CA
…with project team, prepare the scope and budget for the change order, and gain client endorsement and approval for the change to minimize financial and execution risk to…
Added 1 hour ago
Design & Service Center Manager - Signet Jewelers - Ambassador Row Courtyards
Sterling Inc
Lafayette, LA
· Review parts daily and delegate ordering task to Administrative Coordinator (AC), Apprentice or Jewelers, as assigned by the manager
Added 1 hour ago
AH
Sales Events Coordinator (*Coordinator/a de Eventos de Ventas*)
Azul Hospitality
Portland, OR
- $21 to $25 USD / hour
Provides support to Director of Sales & Marketing with varied office tasks in order to help meet and exceed forecasted revenue goals. Provide clerical/secretarial and administrative support…

Northramp LLC

Senior Program Manager

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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