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Added 1 min ago
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Supervisory Program Analyst (Veterans Services)
Immediate Office of the Assistant Secretary for Human Resources and Administration
Leavenworth, KS
- $62,729 to $81,553 USD / year
Serves as a local CPAC's Accounting Manager and CFO's subject matter expert on diagnostic and performance measures for Veterans Services. Directs the development of the most critical and…
Added 1 min ago
VH
Painter Leader
Veterans Health Administration
Columbia, SC
- $33 to $38 USD / hour
…Second level supervision is performed by the Maintenance Control Manager. This position performs a full range of journeyman painter duties as outlined in the Major Duties…
Added 1 min ago
VH
Registered Nurse (Inpatient Mental Health)
Veterans Health Administration
Milwaukee, WI
- $80,229 to $139,849 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
VH
Medical Support Assistant (Advanced)-Surgical Care
Veterans Health Administration
Fort Meade, SD
- $47,903 to $62,274 USD / year
The incumbent notifies supervisor and/or lead when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Completes daily…
Added 1 min ago
VH
Licensed Practical Nurse
Veterans Health Administration
Syracuse, NY
- $44,513 to $73,085 USD / year
Performs diagnostic test such as 12 lead EKGs. Accurately monitors, reports and records vital signs, i e temperature, pulse, respiration, blood pressure, weights, major pulse point,…
Added 1 min ago
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INTERDISCIPLINARY
U.S. Army Corps of Engineers
Galveston, TX
- $103,225 to $134,195 USD / year
A. Degree: Bachelor's degree (or higher degree) in engineering. To be acceptable, the program must: (1) lead to a bachelor's degree (or higher degree) in a school of engineering with at…
Added 2 mins ago
Technical Program Manager
Applied Materials
Santa Clara, CA · Santa Clara
Lead program planning activities including scope definition, work breakdown structures (WBS), integrated master schedules, resource planning, budget management, risk assessment, and…
Added 4 mins ago
VH
Lead Transportation Assistant
Veterans Health Administration
Cleveland, OH
- $52,688 to $68,496 USD / year
The VA Northeast Ohio Healthcare System is recruiting for a Lead Transportation Assistant. The Lead Transportation Assistant will function in the Travel section within the Patient Care…
Added 4 mins ago
VH
Nuclear Medicine Technologist
Veterans Health Administration
Nashville, TN
- $86,436 to $112,373 USD / year
…Healthcare System, Medical Imaging Service in the Nuclear Medicine program. TVHS is a 1a complexity facility that provides services in specialized and complex areas of diagnostic imaging…
Added 4 mins ago
VH
Nursing Assistant
Veterans Health Administration
Washington, DC
- $41,953 to $68,496 USD / year
Added 4 mins ago
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Chief Information Security Officer (CISO)
Department of the Air Force
Pentagon, Arlington, VA
- $151,662 to $219,000 USD / year
…the Air Force cybersecurity staff functions, serving as the lead cybersecurity advisor and establishing DAF-wide cyber security strategies and…
Added 4 mins ago
VH
Health Technician
Veterans Health Administration
Wilmington, DE
- $50,037 to $65,047 USD / year
…Patience Care Services, under the direct supervision of a Nurse…
Added 4 mins ago
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MANAGEMENT AND PROGRAM ANALYST (CSOD)
Organization of the Joint Chiefs of Staff
Pentagon, Arlington, VA
- $143,913 to $187,093 USD / year
…of Staff. The incumbent serves as the Joint Staff's senior program analysis officer, Branch Chief, and principal integrator for Commercial Support to Operations (CSO) education, training,…
Added 4 mins ago
Preconstruction Manager #ESF6341
ExpertHiring
Asheville & Winston-Salem, NC
Preconstruction Manager to lead and manage the preconstruction phase of our commercial construction projects across healthcare, education, and municipal projects. The ideal candidate brings…
Added 4 mins ago
Assistant Project Managers-Project Managers #ESF4595
ExpertHiring
Asheville, NC
Key Responsibilities:· Asst. Project Manager or Project Manager will oversee all aspects of construction projects, including schedules, budgets, and quality control on multiple projects.·
Added 14 mins ago
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Beauty Counter Manager - Estee Lauder, Moreno Valley - Full Time
Macy's
Moreno Valley, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 15 mins ago
Technical Program Manager II, Colocation Infrastructure, Cloud Networking
Google
Reston, VA · Thornton, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 18 mins ago
Engineering Manager, Cloud Security Engineering
Cisco
Research Triangle Park, NC
As an Engineering Manager, you will lead a team delivering and operating one or more cloud security services, such as Cloud Guardrails, Cloud Security Issues (Detect and Remediate), or…
Added 18 mins ago
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Beauty Counter Manager - MAC, Beverly Center - Full Time
Macy's
Los Angeles, CA
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 18 mins ago
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Selling and Support Captain, Westfarms - Full Time
Macy's
Farmington, CT
- Full-time
…opportunities include Personal Stylist or Sales and Customer Experience…
Added 18 mins ago
M
Retail Fragrances Sales Leader, Santa Ana Mainplace - Full Time
Macy's
Santa Ana, CA
- Full-time
…You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales…
Added 21 mins ago
Data Center Contract Manager
Google
Seattle, WA · Sunnyvale, CA · Kirkland, WA · San Francisco, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 21 mins ago
Logistics Operations Manager, Deployments
Google
Dallas, TX · New Albany, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 29 mins ago
Project Manager
Churchill County
Fallon, NV
Are you ready to lead projects that make a lasting impact on your community? Churchill County is seeking an experienced Project Manager to oversee capital improvement, infrastructure,…
Added 38 mins ago
PG
Senior Account Executive
Publicis Groupe Holdings B.V
Philadelphia, PA
- $60,800 to $84,000 USD / year
Understands and articulates overall program strategy, objectives, measurement strategy, and relevant results for programs

Closed listing

Northramp LLC

Senior Program Manager

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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