Jobs in the United States

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Arts Programs Coordinator - The Office of Economic Development & Cultural Affairs
City of San Jose
San Jose, CA
- $96,576.48 to $117,455.52 USD / year
The City Manager’s Office of Economic Development & Cultural Affairs (OEDCA) has three integrated divisions:
Added 1 min ago
Purchasing Manager I
Nucor Steel Auburn, Inc.
Portland, TN
…bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and…
Added 1 min ago
AUKUS Engineer 1 -- Design Eng -- Process
BWX Technologies, Inc.
Erwin, TN
…engineering techniques, procedures, and criteria under guidance of a manager or experienced engineer. Assignments are designed to develop professional work knowledge and abilities. Works…
Added 1 min ago
Operations Clerk
Republic Services
Millington, TN
Reports any safety or customer service related issues to supervisor or manager immediately.
Added 2 mins ago
Client Account Manager
U.S. Bank
Knoxville, TN
The Client Account Manager is the strategic face of Payment Services to the client, representing multiple business channels. They are responsible for the overall management of a book of…
Added 2 mins ago
CHEF MANAGER - MEMPHIS, TN
Compass Group, North America
MEMPHIS, TN
This is a Great Opportunity to join a great company. We are seeking a growth minded Chef Manager for our growing business. In this role you will be responsible for the success of both the…
Added 2 mins ago
FLOATING CAFE MANAGER - ORLANDO, FL
Compass Group, North America
Nashville, TN
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 2 mins ago
Program Manager, Integrated Planning, GEMS, NA Startup
Amazon
Nashville, TN
Amazon is seeking a Program Manager to join the Startup Integrated Planning team within the Global Engineering, Materials, & Sustainability (GEMS) organization. This team owns the…
Added 2 mins ago
Intraday Ops Analyst
ASM Research, An Accenture Federal Services Company
Nashville, TN
…including general project oversight to support the Project/Program Manager. Assist in the writing, updating, and submitting contract deliverables and monthly reports. Monitors various…
Added 2 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Nashville, TN
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Nashville, TN
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Network Development Manager
Meta
Nashville, TN
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 2 mins ago
Executive Protection Manager
HCA Healthcare
Nashville, TN
…application for the opportunity below: Executive Protection…
Added 2 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Nashville, TN
- $136,000 to $181,000 USD / year
…right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any…
Added 2 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Nashville, TN
- $116,000 to $155,000 USD / year
…right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any…
Added 2 mins ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Nashville, TN
- $116,000 to $155,000 USD / year
…right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any…
Added 8 mins ago
SS
Project Manager – Employee Experience Programs
Strategic Staffing Solutions
Phoenix, AZ
- $35 to $40 USD / hour
Project Manager Employee Experience Programs
Added 8 mins ago
TA
ADAIR Pilot-in-Command-PT, Eglin AFB
Tactical Air Support
Eglin AFB, FL
- $70 to $72 USD / hour
We are seeking an ADAIR Pilot for assignment to the U.S. CAF CAS contract, operating Tactical Air's F-5E/F Advanced Tiger (F-5AT) fighter in support of combat airborne adversary training…
Added 14 mins ago
AC
Accounts Payable/Accounts Receivable Clerk
Aston Carter
Camarillo, CA
- $24 USD / hour
Interest in long-term growth within a contract-to-hire opportunity.
Added 14 mins ago
AC
Ap/ar Clerk
Aston Carter
Camarillo, CA
- $24 USD / hour
Interest in long-term growth within a contract-to-hire opportunity.
Added 14 mins ago
Assistant Manager II
Family Dollar
Columbia, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 14 mins ago
Assistant Manager I
Family Dollar
Columbia, SC
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 15 mins ago
Global Commodity Manager
Apple
Sunnyvale, CA
We are seeking a Global Commodity Manager to join our AppleCare team. In this role, you will manage continuity of supply, warranty redemption, supplier quality claims, repair and testing,…
Added 17 mins ago
FN
Deputy Public Works Director
Fairbanks North Star, Borough of (AK)
Fairbanks, AK
- $115,584 to $124,622 USD / year
5. Assists with developing and maintaining the Borough’s Capital Improvement Program and performing and coordinating condition inventory of Borough Facilities.
Added 24 mins ago
CO
Senior Planner (Two-year Limited Term)
City of Pacifica
Pacifica, CA
- $10,304 to $12,150 USD / month
…adaptation planning, including development of a Shoreline Adaptation Program and Coastal Access and Resiliency Program, to advance long-term coastal resilience and consistency with SB 272.…

Northramp LLC

Senior Program Manager

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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