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Principal-Project Mgmt
Uniti
AL
Uniti Fiber is seeking a Principal Project Manager, Sales Operations to support strategic initiatives across our Sales, Marketing, and Business Intelligence teams. Reporting to the Sr.…
Added 1 min ago
Customer Success Program Manager
Autodesk
Remote, United States
The Customer Success (CS) Principal Program Manager leads complex, cross-functional programs that translate CS strategic priorities into measurable customer and business outcomes.
Added 1 min ago
Microsoft D365 F&O SCM Manager
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We work with clients to solve their most complex and strategic operational challenges. Our team spans the supply chain from procurement to manufacturing and all through connecting the…
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Microsoft D365 F&O SCM Manager
Deloitte
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M&A Financial Due Diligence Manager
Deloitte
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As a Manager focused on financial due diligence, you will lead and contribute to engagements advising clients primarily on financial and accounting considerations associated with a wide…
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M&A Financial Due Diligence Manager
Deloitte
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As a Manager focused on financial due diligence, you will lead and contribute to engagements advising clients primarily on financial and accounting considerations associated with a wide…
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Organization Workforce & Change Manager
Deloitte
Kansas City, MO
Our Managers within Organization, Workforce and Change support clients in solving complex business and workforce challenges through structured analysis, stakeholder collaboration, and…
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Organization Workforce & Change Manager
Deloitte
Saint Louis, MO
Our Managers within Organization, Workforce and Change support clients in solving complex business and workforce challenges through structured analysis, stakeholder collaboration, and…
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Senior ONW NAM Repower Projects Director
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Lead, coach, and develop the Project Manager team through performance management, succession planning, and workforce planning, fostering a culture of ownership, accountability, and…
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INFORMATION TECHNOLOGY SPECIALIST I
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…supported by Enterprise Information Services (EIS) span multiple program areas, including the Division of Adult Parole Operations, Division of Rehabilitative Programs, Division of Adult…
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EU
Business Operations Manager
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ConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Products & Platforms
Deloitte
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…partnership. In this role, you will embed directly with our most strategic clients - particularly in the financial services sector - to understand their toughest technical challenges and…
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ConvergeProsperity - Product Forward Deployed Engineer, Insurance Growth Suite (Manager) - Products & Platforms
Deloitte
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…partnership. In this role, you will embed directly with our most strategic clients - particularly in the financial services sector - to understand their toughest technical challenges and…
Added 4 mins ago
Director of Events
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The Director of Events serves as the strategic leader and operational manager for university-wide events, driving institutional reputation, donor engagement, and campus community building.…
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The U.S. Marketing Manager, Digital Health Solutions serves as the primary product authority and strategic marketing leader for Abbott's Digital Health Solutions portfolio in the United…
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Lead complex or strategic customer programs and provide hands-on leadership for high-impact engagements as needed.
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UO
Director of Career Advancement & Program Services
University of California, Santa Barbara
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- $80,850 to $146,160 USD / year
In partnership with Executive Director, sets the short- and long-term strategic direction and oversees day-to-day operations, including executing career development services, operating…
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Pipeline Client Service Manager/Project Manager
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Kennedy Jenks is seeking an experienced Pipeline Client Service Manager/Project Manager to join our growing water and wastewater practice. This role is ideal for a technically strong leader…
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Pipeline Client Service Manager/Project Manager
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Kennedy Jenks is seeking an experienced Pipeline Client Service Manager/Project Manager to join our growing water and wastewater practice. This role is ideal for a technically strong leader…
Added 11 mins ago
Treasury Sales Manager
ICCU
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The Treasury Sales Manager provides strategic leadership for the Treasury Management external sales team, including coaching and developing Treasury Management Officers and driving overall…
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Treasury Sales Manager
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The Treasury Sales Manager provides strategic leadership for the Treasury Management external sales team, including coaching and developing Treasury Management Officers and driving overall…

Closed listing

Northramp LLC

Senior Program Manager

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

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