Jobs in the United States

25+ jobs

Save this search

Added just now
Senior Project Manager, Geochemist
Haley & Aldrich, Inc.
Boise, ID · Missoula, MT · Helena, MT · Butte, MT
…into the future. We are currently seeking a Senior Project Manager, Geochemist to work in a project management and technical support role alongside highly skilled professionals on diverse…
Added 2 mins ago
Group Mgr Fraud Operations (US)
TD Bank, N.A.
Remote, United States
The Issue Development Coordinator Group Manager, Fraud Operations supports the end-to-end development of issues within Financial Crimes Prevention & Operations (FCPO), from initial referral…
Added 2 mins ago
Associate Banker II - Newark/Market St (40 hour)
TD Bank, N.A.
Newark, NJ
…seamlessly guiding traffic flow while delivering a high touch client…
Added 2 mins ago
Relationship Banker I - Boston, MA (Fenway)
TD Bank, N.A.
Boston, MA
…well-being. This role is accountable for acquiring and deepening client relationships through consultative engagement, strong product knowledge, and disciplined execution that drive…
Added 2 mins ago
Manager, Financial Crime Risk Management (US)
TD Bank, N.A.
Remote, United States
The Manager, Financial Crime Risk Management role leads and develops a team of professionals who provides oversight, expert policy / regulatory guidance and advisory services and/or a…
Added 2 mins ago
Business Mgmt Analyst I (US)
TD Bank, N.A.
Remote, United States
…modifications for FCPO-owned applications in accordance with People Manager decisions and established…
Added 2 mins ago
Business Analyst III (US)
TD Bank, N.A.
Remote, United States
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 2 mins ago
Executive Talent Acquisition Partner
TD Bank, N.A.
NY · Mount Laurel, NJ
Manages end to end aspects of the recruitment process / specialized acquisition program
Added 2 mins ago
Store Manager II - Hudson, NH
TD Bank, N.A.
Hudson, NH
The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and…
Added 2 mins ago
Retail Banker II (Rhode Island Place)
TD Bank, N.A.
Washington, DC
…driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals. This role is…
Added 2 mins ago
Senior Manager, TD Premier - Performance Insights and Strategic Planning
TD Bank, N.A.
Charlotte, NC · NY · Boston, MA · Coral Gables, FL · Mount Laurel, NJ · Portland, ME
…experience for our Mass Affluent customers. It is a Retail Program that delivers relationship banking, proactive advice and legendary service for our clients. It fosters deep collaboration…
Added 2 mins ago
Store Ops Solutions Manager - Technical Content Development
TD Bank, N.A.
Remote, United States
…and effective execution in the field. Our Store Ops Solutions Manager will lead technical writing and policy…
Added 2 mins ago
Relationship Banker II Float ( Leesburg)
TD Bank, N.A.
Leesburg, VA
…driven banking experience to life by cultivating and sustaining client relationships through delivering personalized banking solutions that support long term financial goals. This role is…
Added 2 mins ago
Associate Banker I (20 Hours Weekly) - Pembroke Pines/University
TD Bank, N.A.
Pembroke Pines, FL
First point of contact for clients as they serve as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high touch client experience
Added 4 mins ago
RS
Senior Employment Program Manager
RISE Services LLC
Harrisonburg, VA
- $25 to $26.5 USD / hour
We are seeking a Senior Employment Program Manager (Senior EPM) to lead employment services in Region 1. This position combines regional program leadership, staff supervision, quality…
Added 4 mins ago
Strategic Accounts Sales Manager
Nextech
Remote, United States
The Strategic Accounts Sales Manager is responsible for handling existing accounts and maintaining established customer relationships. During the initial meaningful contact, the SASM will…
Added 4 mins ago
AU
Floorcare Technician
ABM US
Los Angeles, CA
- $26 USD / hour
Shift: Full-Time Including Weekends (Manager will provide schedule)
Added 4 mins ago
AU
Janitorial Cleaner
ABM US
Los Angeles, CA
- $25 USD / hour
Shift: Full-Time including weekends (Manager will provide schedule)
Added 4 mins ago
AU
Janitorial Cleaner
ABM US
Irvine, CA
- $19 USD / hour
Shift: Part-Time Nights (Manager will provide schedule)
Added 4 mins ago
Senior Manager, Credit Risk Learning
Bank of Montreal
Chicago, IL
Leads the design, development, and management of effective learning & performance-focused solutions including assessing client needs, developing the learning strategy, designing program and…
Added 4 mins ago
E
Medical Field Case Manager
Enlyte
Greenville, SC
- $71,000 to $75,000 USD / year
…solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside…
Added 4 mins ago
AU
Armed Security Officer Flex Shift Coverage
Allied Universal
Colorado Springs, CO
- $22.27 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 5 mins ago
AU
Security Officer Flex Unarmed Patrol
Allied Universal
Houston, TX
- $16.23 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 5 mins ago
CO
Senior Employment and Training Specialist - Promotional
County of Sonoma (CA)
Santa Rosa, CA
- $38 to $46.2 USD / hour
…eligibility for families receiving public assistance and employment program services. They assist clients in attaining self-sufficiency goals by identifying possible barriers to employment,…
Added 7 mins ago
CC
Mental Health Specialist
Clackamas County Children's Commission
MILWAUKIE, OR
- $29.44 to $30.61 USD / hour
Collect and respond to program Mental Health referrals according to agency protocol.

Northramp LLC

Senior Program Manager

Washington, DC, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Opportunity Overview Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1 IT support across its divisions into a single, centrally managed Service Desk delivered by a Managed Service Provider (MSP) and run on ServiceNow. As the face of this effort, you will manage the full lifecycle of the Service Desk modernization and serve as a trusted advisor to key stakeholders and decision-makers across every phase of the engagement. You will lead a team of ITSM, knowledge management, and ServiceNow specialists, manage scope, schedule, risk and quality on a firm-fixed-price task order, and serve as the primary point of contact for agency IT leadership. This role is part of Northramp’s integrated delivery model, where engineers and advisors work as one team to bring sound judgment, disciplined execution, and deep federal experience to high-stakes modernization programs. This position is a proposed Key Personnel role and is contingent upon contract award. Selected candidates will be asked to sign a letter of intent and allow Northramp to submit their resume as part of our proposal. Location & Work Arrangement Hybrid, based in the Washington, DC metro area. On-site presence at client locations in Washington, DC is expected on a cadence aligned to program needs, including stakeholder workshops, governance meetings, and executive briefings. This role is not open to candidates outside the DC region.

Key Responsibilities

Lead the engagement: plan and run all phases, from project initiation and the 11-week current-state assessment through optional design, implementation, and post-launch advisory phases.
Manage scope, schedule, and risk: maintain the integrated project plan and work breakdown structure, track milestones and deliverables, and manage risks, issues, and dependencies on a firm-fixed-price basis.
Direct the team: coordinate the Lead ITSM/ITIL Consultant, Knowledge Management SME, ServiceNow Architect, and supporting staff so work moves in the right sequence and meets quality standards.
Serve as primary client contact: run governance meetings and status reporting, and brief agency IT leadership on findings, decisions, and progress.
Engage stakeholders across divisions: schedule and coordinate interviews and workshops, and secure buy-in from divisional teams whose support models are changing.
Guide organizational change: oversee change management and communications so users and IT teams adopt the new service model with minimal disruption.
Oversee ServiceNow work: make sure the operating model, knowledge base, and service catalog designs are built into ServiceNow configuration, testing, and training.
Support MSP readiness: guide development of MSP requirements and transition plans that position the agency to select and oversee its provider.
Manage quality and compliance: confirm deliverables meet agency standards, security requirements, and acceptance criteria.

Requirements

Required Qualifications

10+ years of program/project management experience.
5+ years managing IT service transformation or MSP transition projects.
PMP (Project Management Professional) or equivalent project management certification.
Experience managing multi-phase consulting engagements.
Experience working with federal or financial services institutions.
Strong stakeholder management and executive communication skills.
Experience leading change management in complex organizations.
Bachelor’s degree in Information Technology, Business, or a related field, or equivalent experience.
Eligible to work in the United States.
Based in the Washington, DC region.

Desired Qualifications

Moderate to extensive experience implementing or modernizing ServiceNow functionality, especially ITSM in a service desk setting.
Experience with ServiceNow upgrades, reimplementations, or legacy ITSM migrations.
Familiarity with ServiceNow Strategic Portfolio Management (SPM) or similar tools.
ServiceNow certification or ITIL 4 Foundation.
3+ years of experience working with the Federal Government or federal financial regulatory agencies.
Experience with FISMA/NIST compliance environments.
Experience managing engagements for federal financial regulators.

Benefits

Employee Bonus Programs
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Basic Life, Voluntary Life, and AD&D Insurance
Short-Term and Long-Term Disability Insurance
Paid Time Off
Paid Parental Leave
Training and Professional Development
Remote Work Opportunities
Wellness Resources

Apply About employer

Report this job