Systems Analyst II

Position Type: Full Time (40+) Pay Type: Hourly/Salary Seasonal Work: Yes or No

Northeast Paving Benefits:

• Company Paid Basic Life Insurance
• Company Paid Long Term Disability Policy
• Company Paid Vacation & Holiday Pay
• Company Paid Parental Leave
• Company Paid Maternity Leave
• Company Paid Employee/Family Assistance Program (EAP)
• Voluntary Medical & Vision Insurance
• Voluntary Dental Insurance
• Voluntary Short Term Disability
• Voluntary Supplemental Term Life
• Voluntary Accident, Legal, Hospital, Critical Illness Policies
• 401(k) Plan w/Employer Match
• Annual Company Stock Purchase Opportunities
• Discount Partnerships: Verizon, Ford, Perkspot
• Health and Wellness Benefits, including Monthly Gym/Fitness Incentives

General Description The Systems Analyst II role provides Tier 2 network and cybersecurity support, including monitoring and troubleshooting network infrastructure, supporting security tools and controls, coordinating network equipment and firmware upgrades, and assisting with incident response and remediation activities. The position works closely with users, vendors, and IT teams; participates in projects and meetings; provides status updates; follows established security standards and management guidance; and supports other infrastructure and cybersecurity initiatives. Candidates should have at least 5 years of technical experience supporting network infrastructure, hardware, and cybersecurity technologies, along with a bachelor’s degree or equivalent experience. Essential Duties and Responsibilities

• Provide Tier 2 support for network connectivity, infrastructure, and cybersecurity-related incidents and service requests
• Monitor, troubleshoot, and support switches, routers, firewalls, wireless networks, VPN connectivity, and related network services
• Support cybersecurity tools and controls, including endpoint protection, vulnerability management, email security, identity and access controls, and security monitoring
• Assist with investigating security alerts and incidents, documenting findings, escalating issues, and supporting remediation activities
• Participate on project teams implementing network infrastructure, security technologies, and related tools
• Coordinate with vendors and internal teams to execute network equipment, security appliance, software, and firmware upgrades
• Maintain network diagrams, asset records, system configurations, security procedures, troubleshooting steps, and knowledge base articles
• Perform testing and validation for network changes, security patches, configuration updates, and new functionality
• Communicate with users, vendors, and IT team members in a professional manner and provide timely status updates
• Assist with other projects and tasks as required

General. To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge, Skills and/or Attributes

• Strong troubleshooting and critical-thinking skills with the ability to identify root causes, recommend solutions, and streamline support processes
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, VPNs, and firewall concepts
• Familiarity with cybersecurity principles and tools, including endpoint security, vulnerability management, identity and access management, security monitoring, and incident response
• Experience with network and security monitoring, log review, alert triage, and escalation procedures
• Experience with an ITSM ticketing system and disciplined incident, request, change, and problem documentation
• Ability to work effectively with vendors and internal teams on network and cybersecurity solutions and support
• Strong interpersonal, organizational, documentation, and customer service skills
• Dependability, sound judgment, attention to detail, and a willingness to learn
• Ability to work flexible or extended hours when requested, including support for planned maintenance or urgent incidents
• Ability to work independently and effectively with remote team members, share knowledge, cross-train peers, and manage multiple priorities concurrently

Education and/or Experience

• 3 or more years of technical experience supporting network infrastructure, hardware, operating systems, and cybersecurity technologies
• Hands-on experience troubleshooting enterprise network connectivity and supporting security tools, controls, alerts, and remediation activities
• Bachelor’s degree in information technology, cybersecurity, computer science, or a related field, or equivalent experience
• Relevant network or cybersecurity certifications are preferred

Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent ability to sit for prolonged periods of time;
• Ability to drive a company vehicle to off site project, facility and office locations.
• Frequent ability to talk and hear, both in person and by telephone;
• Frequent ability to operate standard office equipment, using hand and arm dexterity;
• Frequent ability to navigate through office environment, including periodic use of stairs and/or elevator, as needed;
• Periodic ability to travel outside the office, to visit and provide support to project sites and/or offices and facilities;
• Infrequent ability to lift general office documents and materials, up to 40 pounds;
• Frequent vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus.

Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work generally is performed in an office environment, although periodic visits to project sites and/or offices and facilities may be required.
• Noise level in the typical office work environment is quiet.

Demonstrates Safety 1st It is important for members of our team to be actively involved in their own safety, while being considerate of fellow employees.

• Assess work environment for possible hazards and makes sure training is adequate to the task.
• Has proper personal protective equipment and tools, uses them appropriately for the given task.
• Speaks up if seeing an unsafe act
• Identifies and turns in near miss reports
• Asks for help, when needed, to perform tasks safely.
• Considers if there is a safer way to perform work and communicates.

Northeast Paving is a full-service paving and construction company operating throughout the northeastern United States. Our teams are capable of handling projects of almost any size and scope, from resurfacing a commercial parking area to constructing high-traffic interstates. The work we do includes roadway construction, railway and bridge construction, paving and resurfacing, utility and drainage installation, and more. Our teams successfully deliver hundreds of projects every year - safely, successfully, and to the exact specifications of our clients. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.