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Field Service Rep III
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IT Enterprise Business Applications Manager
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Engagement Manager II
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Program Management Analyst, Senior
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Quality Assurance Manager
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Software Asset Manager
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International Program Analyst
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Northeast Ohio Regional Sewer District

Computerized Maintenance Management System Program Lead

Cleveland, OH, United States

$80,606 - $100,758

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Job details

Pay: $80,606 - $100,758
Posting language: English
Posted: Nov 6, 2026

Original job description

JOB SUMMARY

Provides leadership and strategic direction for the Computerized Maintenance Management System (CMMS) and associated processes to ensure efficient and effective execution of the goals of the Sewer District’s maintenance program. Key consultant in the maintenance program and is the owner of CMMS processes, procedures and data integrity. Analyzes data and reports for improvement activities and proactively works to improve the performance of services to deliver enhanced value to Operation and Maintenance. Works closely with internal and external stakeholders to design, implement, and manage CMMS processes within the organization. Performs other duties of a similar nature as may be required.

ESSENTIAL FUNCTIONS

Program and Process Ownership

Designs, implements, and executes CMMS processes. Serves as program manager, which entails end-to-end ownership of the system processes.
Generates requirements for implementation of processes and serves as subject matter expert within the ideation phase to determine the execution path.
Ensures appropriate business processes are developed and documented to capture relevant job and asset data in the Computerized Maintenance Management System (CMMS).
Implements and facilitates change management processes, including authorizing changes and communicating impact to team and end users.
Responsible for developing CMMS program goals and objectives, managing the development of software applications and databases, and coordinating requirements between departmental systems and work processes.
Develop reports that assess process Key Performance Indicators (KPIs) for the purposes of demonstrating effectiveness and compliance.
Leads the effective utilization of the CMMS; ensures that data integrity is maintained, and reports provide accurate and relevant information for proper evaluation and decision-making.

Asset Management System Standardization and Maintenance

Establishes and maintains the CMMS asset hierarchy. Enforces consistency with asset naming, asset descriptions, asset class hierarchy, and asset locations.
Ensures preventative maintenance schedules, inspections and checklist are consistently implemented.
Works Sewer District-wide to standardize preventative maintenance procedures.
Enforces CMMS and Asset Management standards by creating, designing, communicating, and maintaining the standards and formats.
Establishes and maintains an asset tagging program for ease in asset identification.
Develops Standard Operating Procedures for CMMS users to follow to ensure the collection of data and information remains consistent, efficient, and effective.
Maintains the CMMS structure for both vertical and horizontal assets to allow for the utilization of a risk-based asset management strategy developed by rating assets for consequence and likelihood of failure.
Develops and improves CMMS reporting systems to track operational and asset performance. Develops workflows and customized inspection forms as needed to collect data to support the CMMS application.
Troubleshoots system and business process issues by working with end users and software vendors. Maintains adequate communication of outages and planned downtime to all affected.
Develops and maintains mobile device strategy and implements training program for CMMS mobile devices.
Establishes system response and recovery plans.
Establishes and maintains software service contracts with vendor.

Analysis and Reporting

Analyzes and researches trends to determine applicable intervention activities. Utilizes data for problem identification and/or bottleneck recognition.
Creates, analyzes, reports, converts and/or transfers data using industry-standard or customized GIS/CMMS software tools. Utilizes problem analysis and problem-solving skills, evaluating all possible alternatives and recommending best solutions/courses of action to meet organization, customer, project and/or program needs.
Transforms performance metrics, KPI’s and other data into comprehensible formats, such as diagrams, workflows, flowcharts for Sewer District stakeholders.
Creates, analyzes and presents various data, including but not limited to results, reports, findings, plans, recommendations, to diverse audiences at various levels throughout the Sewer

Organizational Development and Continuous Improvement

Continually meets with internal and external CMMS users to identify and implement system or workflow process improvements to ensure the meeting of objectives.
Assigns and manages direct reports to develop and maintain CMMS automated work processes and asset management reporting capabilities.
Trains, develops and coaches direct reports and end users in areas where CMMS activities are required.
Supervises and directs assigned staff by providing training, coaching and mentoring. Responsible for assessing performance, provides constructive feedback, documents discipline issues, provides additional training and takes corrective action as needed. Responsible for time tracking including approving time worked and time off requests in the Human Resources Information System (HRIS).
Performs other duties of a similar nature as may be required.

MINIMUM JOB REQUIREMENTS

EDUCATION

Candidate must possess a bachelor’s degree in Engineering, Information Services, Business Administration or a closely related field.

EXPERIENCE

Candidate must possess five (5) years of experience in managing and analysis of asset related data in areas of planning, corrective or continuous improvement initiatives and processes.
Candidate must possess three (3) years of experience supervising, managing and/or leading people, projects and/or processes.

OTHER REQUIREMENTS

KNOWLEDGE, SKILLS AND ABILITIES

Candidate must possess knowledge in asset management principles and practices.
Candidate must possess the ability to effectively plan, coordinator, establish and maintain effective working relationships and prioritize workloads based on available resources.
Candidate must possess strong public speaking skills to be able to present to a broad audience of users, including business leaders.
Must be able to adapt to a rapidly changing environment, anticipate business needs, multitask and work efficiently with minimal supervision.
Candidate must possess negotiation and conflict resolution skills to address issues and opportunities for improvement.
Candidate must be detail oriented and capable of managing large amounts of data, maintain detailed comprehensive records, analyze and organize information, have effective project and time management skills and be well organized.
Must possess the ability to prepare reports and communicate and/or present information to non- technical audiences, establish and maintain effective professional relationships, interact effectively at all levels throughout the organization, successfully lead, influence and persuade constituents and work individually or as part of a team.
Candidate must be proficient in Microsoft Office Suite including Word, Excel, Access, Outlook and PowerPoint.
Candidate must be proficient in database Must possess experience in the utilization of a CMMS application, GIS application, Microsoft Visio. Must be able to learn new tools, software and processes as project needs dictate.

PHYSICAL AND MENTAL REQUIREMENTS

During the course of performing the essential functions of this position the employee must be able to compare, compute, analyze, synthesize, copy, compile, coordinate, negotiate and instruct. Ability to communicate while exhibiting strong interpersonal skills is required. Physical work will need to be performed, such as sitting, talking, fingering and hearing. Ability to lift up to 10 lbs. on a frequent basis. Position will require visual demands of depth perception, color vision, accommodation and near acuity. The position is primarily office work; however, the position may require visiting District sites up to 20% of the typical workday.

Pay Range: USD, Commensurate with Experience

$80,606 - $100,758

Our Equal Employment Opportunity Statement

Our Accessibility Statement

Our Employee Benefits & Wellness Programs We offer a comprehensive employee benefits package including Health Insurance Coverage, Various Retirement Planning Options (Ohio Public Employee Retirement System and Deferred Compensation Plans), Flexible Spending Accounts, Employee Assistance Program, Free Parking at our facilities, Corporate Discounts, and more! We also have an active Health & Wellness Program that promotes a life/work balance.

NEORSD supports the use of hybrid work as a way to help attract and retain talented individuals in public service, increase worker productivity and better prepares the agency to operate during emergencies. This position may be authorized for hybrid work. hybrid eligibility will be discussed during the interview process.

DISCLAIMER: The information outlined in this job description indicates the general nature and type of work performed by employees within this classification. It is not intended to provide a comprehensive inventory of all duties, responsibilities or competencies required of employees within this classification.

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