Jobs in the United States

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CH
Licensed Vocational Nurse- FT
CHP Health
Jackson, CA
- $39 to $48 USD / hour
Schedule: Night Shift
Added just now
KL
Accounting Specialist
KemperSports Logo Green
Portland, OR
- $22 to $26 USD / hour
Support the Controller with daily reconciliation of point-of-sale revenues, cost of goods sold, tax liabilities, and cash and credit receipts. Prepare cash reports, coordinate bank…
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Refrigeration Technician
Kevin's Natural Foods
Stockton, CA
…repairing, and optimizing industrial refrigeration and HVAC systems within a fast-paced food manufacturing facility. This role plays a critical part in supporting production uptime, food…
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Journeyman Electrician
Kevin's Natural Foods
Stockton, CA
- $50 to $60 USD / hour
· Valid Journeyman Electrician license required
Added 1 min ago
Complex Peer QA Supervisor
Dane Street, LLC
Remote, United States
Remediate staff performance gaps and support resolution of complex operational and customer challenges.
Added 1 min ago
Medical Reimbursement Coding Specialist (Texas)
Dane Street, LLC
Remote, United States
Must have experience in Fee schedule UCRs /Bench Mark surveys
Added 1 min ago
Medical Reimbursement Coding Specialist (Texas)
Dane Street, LLC
Remote, United States
Must have experience in Fee schedule UCRs /Bench Mark surveys
Added 1 min ago
K-
Accounting Specialist
KemperSports - New
Portland, OR
- $22 to $26 USD / hour
Support the Controller with daily reconciliation of point-of-sale revenues, cost of goods sold, tax liabilities, and cash and credit receipts. Prepare cash reports, coordinate bank…
Added 1 min ago
Product Planning Manager
Fortive
Remote, United States
Support portfolio prioritization frameworks, balancing growth roadmap ideas with core business needs
Added 1 min ago
BR
Demand Planner / Production Planner
Boutique Recruiting
Rancho Santa Margarita, CA
- $107,000 USD / year
Identify and implement improvements to forecasting methods, production planning processes, inventory management, and operational systems
Added 2 mins ago
Field Applications Engineer, Unmanned Solutions
TrellisWare Technologies
Huntsville, AL
…a focus on unmanned air, ground, and maritime platforms. In support of the Business Development Team and the overall business growth of TrellisWare, the FAE supports capture of new business…
Added 2 mins ago
Field Applications Engineer, Unmanned Solutions
TrellisWare Technologies
Southern Pines, NC
…a focus on unmanned air, ground, and maritime platforms. In support of the Business Development Team and the overall business growth of TrellisWare, the FAE supports capture of new business…
Added 2 mins ago
Consulting - Managed Services - SAP Pursuit & Delivery - Senior Manager
EY
Tulsa, OK · San Antonio, TX · St. Louis, MO · Minneapolis, MN · Memphis, TN · Hartford, CT · Irvine, CA · Iselin, NJ · Rogers, AR · Charleston, WV · Seattle, WA · Richmond, VA · San Diego, CA · Pittsburgh, PA · Louisville, KY · Detroit, MI · Toledo, OH · Philadelphia, PA · Orlando, FL · New Orleans, LA · Cincinnati, OH · Portland, OR · Houston, TX · Albany, NY · Sacramento, CA · Rochester, NY · Kansas City, MO · Jacksonville, FL · Boca Raton, FL · Charlotte, NC · Alpharetta, GA · Chantilly, VA · Phoenix, AZ · Las Vegas, NV · Stamford, CT · Raleigh, NC · Los Angeles, CA · Cleveland, OH · San Mateo, CA · Akron, OH · Chattanooga, TN · Salt Lake City, UT · Baton Rouge, LA · Oklahoma City, OK · Southfield, MI · Grandview Heights, OH · Providence, RI · Tucson, AZ · Miami, FL · Atlanta, GA · Baltimore, MD · Huntsville, AL · Jericho, NY · Secaucus, NJ · San Jose, CA · Hoboken, NJ · Wichita, KS · Tallahassee, FL · Denver, CO · Austin, TX · Boston, MA · Buffalo, NY · Des Moines, IA · Westlake Village, CA · San Francisco, CA · Fort Worth, TX · Indianapolis, IN · Arlington, VA · Chicago, IL · Washington, DC · Grand Rapids, MI · Milwaukee, WI · Nashville, TN · Birmingham, AL · Palo Alto, CA · Dallas, TX · McLean, VA · Tampa, FL · New Brunswick, NJ · New York, NY
To qualify for the role, you must have
Added 3 mins ago
CO
Legal Clerk I/II/III
County of Del Norte, CA
Crescent City, CA
- $19.14 to $23.29 USD / hour
Files various reports, statements and documents according to established alphabetical, numerical, and/or chronological systems.
Added 3 mins ago
Assistant Manager, Operations
TNO Tennessee Oncology PLLC
Franklin, TN
Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
Added 3 mins ago
Manager of Net Revenue
Ascension Health
Saint Louis, MO
+ Reimbursement Systems & Settlement Management: Develop, implement, and maintain systems for third-party reimbursement calculations, evaluating monthly settlements alongside annual filings.
Added 4 mins ago
XE
Senior Data Architect
Xcel Energy Services Inc
Denver, CO · Minneapolis, MN
- $112,000 to $165,000 USD / year
…energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be…
Added 4 mins ago
Medical Laboratory Scientist Training & Education Lead, UWMC Montlake Transfusion Services Lab
University of Washington
Seattle, WA
…assessment, continuing education, and staff development activities to support safe, compliant, and effective transfusion service operations in accordance with CAP, FDA, AABB, Joint…
Added 4 mins ago
Energy Engineer I
Willdan
Remote, United States
…executed using industry best practices as well as providing support for internal teams. In this role you will have the opportunity to support impactful public sector energy efficiency and…
Added 4 mins ago
Energy Engineer II
Willdan
Remote, United States
…executed using industry best practices as well as providing support for internal teams. This role will include interacting with customers, outside partners, and other Willdan divisions, and…
Added 5 mins ago
Artificial Intelligence Intern/Consultant for TxDOT, Austin
Pedigo Staffing Services
Austin, TX
Telework Policy: This position requires an onsite presence 4 to 5 days per week · Candidates must reside in the Austin area and be authorized to work in the United States
Added 5 mins ago
Systems Engineering Manager
Danaher
Loveland, CO
Assign systems engineering resources to support product development priorities and project commitments
Added 5 mins ago
D
Analyst II, Technical Documentation (Technical Writing, Medical Device)
Danaher
Miami, FL
- $70,000 to $80,000 USD / year
…include instructions for use, addenda, user guides, online help systems, glossaries, release notes, and other technical documentation for both hardware and software products. The Analyst II…
Added 5 mins ago
Sales Representative III, Pain Interventions - Nashville, TN
MDU Medtronic USA Inc
Remote, United States
…technologies and therapies that reduce pain, restore function, and support daily…
Added 5 mins ago
Manager of Project AWARE
OKCPS
Oklahoma City, OK
Support the development, implementation, and evaluation of the proposed services and required grant activities.

North End Teleservices, LLC

Training & Performance Support Specialist

Omaha, NE, United States

Apply on northendteleservices.isolvedhire.com About employer

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Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

Job Summary:

Provide ongoing learning and targeted skill support for existing agents while coordinating training logistics and records. Deliver refreshers, process updates, and structured remediation independently so employee development continues during new hire classes.

Primary owner of ongoing-agent training delivery, structured remediation and nesting support,

training scheduling coordination, LMS learner assignments, and consolidated completion

records.

Key Responsibilities:

Ongoing training and performance support

Partner with Operations and Quality Assurance to identify recurring errors, knowledge gaps, and agents requiring structured skill development.
Independently facilitate approved refresher, process-change, cross-training, and continuing education sessions in individual and small-group settings.
Use approved learning materials and assessments to develop targeted support plans with defined skill objectives, practice activities, and follow-up dates.
Document intervention results and coordinate follow-up with supervisors and Quality Assurance to determine whether skills are applied in production.

Nesting and delivery continuity

Support nesting through guided practice, system navigation, approved resource use, and reinforcement of required processes.
Coordinate with the Training Facilitator on learner gaps and with Operations on readiness and unresolved support needs.
Maintain qualification to facilitate designated new hire curricula and provide scheduled backup coverage during absences or overlapping delivery needs.
Escalate inaccurate or missing resources to the Instructional Designer and Curriculum Specialist; contribute examples and feedback for content revisions.

Training coordination and records

Coordinate the training calendar with WFM and Operations, including agent release, session rosters, rooms, equipment, and access-readiness follow-up.
Administer LMS learner enrollments and approved assignments; track completions, overdue requirements, and assigned certifications where applicable.
Consolidate attendance, assessment, remediation, and completion records in accordance with organizational and client requirements; prepare training status reports.
Log training requests, maintain the support backlog, escalate scheduling conflicts, and troubleshoot basic learner access or LMS issues with designated technical teams.

This is an instructional role with administrative responsibilities. The Instructional Designer and Curriculum Specialist owns original curriculum design, course structure, and published content. The Training Facilitator owns routine new hire classroom delivery. Supervisors retain routine coaching, performance management, and employment decisions; this role addresses defined knowledge and skill gaps and reports results.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Skills:

At least two years of contact center or comparable customer service operations experience, including demonstrated proficiency with operational processes and systems.
At least one year of training, coaching, mentoring, nesting support, or equivalent experience, with demonstrated ability to facilitate approved learning independently.
Strong organization, recordkeeping, communication, analytical, and problem-solving skills; proficiency with Microsoft Office and ability to manage concurrent support requests.

Key Qualifications:

Experience delivering refreshers or remediation, interpreting QA findings, coordinating training schedules, and maintaining LMS records.
Experience supporting multiple programs and documenting individual skill development plans; relevant education or training certification.

North End Teleservices is an equal opportunity employer and is committed to diversity in its workforce. North End Teleservices recruits qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.

Apply on northendteleservices.isolvedhire.com About employer

More about this job

Skills

Logistics
Scheduling
LMS
Quality assurance
Troubleshoot
Coaching
Performance management
Customer service
Recordkeeping
Communication skills
Problem solving
Microsoft Office

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Work requirements

Jobs in the United States