UTS - Temporary Software Licensing Analyst at NC State

Posting Details

Position Information

Posting Number PG196295TM

Position Number 48111

Position Type Temporary

Essential Job Duties The primary purpose of this position is to work closely with the Associate Director of Vendor Risk and Licensing to assist in coordinating and moving through the process of establishing the legal use of software, including the coordination and management of assigned software licensing contracts. This position must maintain and support the IT Purchase Compliance system and coordinate with various compliance assessors within OIT and campus, fulfill the daily/weekly/monthly software licensing support to campus (advanced Help Desk requests), as well as coordinating licensing and software distribution and maintaining the Software Licensing website.

Is Time Limited Yes

If Yes, Appointment Length

Wolfpack Perks and Benefits As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer:

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses

• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State Raleigh, NC

Department

System Information

Classification Title Temporary-Clerical

Working Title UTS - Temporary Software Licensing Analyst at NC State

Position Information

Requirements and Preferences

Work Schedule Monday - Friday; 9am-5pm (Onsite)

Other Work/Responsibilities Perform other related duties and operational tasks as assigned by the Vendor Risk and Licensing Manager or OIT Leadership to support department goals.

Minimum Experience/Education Bachelor’s degree in Information Technology, Computer Science, Business Administration, Public Administration, or a closely related field (or an equivalent combination of education, training, and directly related experience).

Department Required Skills

Customer Service & Support

• Tier 1–2 Technical Support: Ability to assist users via phone, email, and ticketing systems with software license initiation, activation, and basic license server troubleshooting.

• Escalation Management: Skill in recognizing severe technical issues (e.g., license server downtime) and promptly routing/communicating them to domain experts.

Technical Knowledge & Compliance

• Software Licensing Mechanics: Technical understanding of installing software licenses across Windows and Mac environments, including coordination with desktop support for secure software packaging and deployment.

• Compliance & Risk Assessment: Ability to administer IT Purchase Compliance and click-wrap agreement risk assessments following established protocols.

• Documentation & Knowledge Management: Proficiency in creating, publishing, and annually updating standard operating procedures (SOPs), FAQs, and internal databases.

• Data Analysis & Metrics: Capacity to gather user feedback through surveys and generate annual performance/utilization metrics.

Project Management & Operations

• License Lifecycle Management: Skill in tracking software distributions, verifying ownership, and managing annual maintenance/renewal license files.

• Cost & Usage Optimization: Ability to evaluate software usage data to identify efficient, cost-effective licensing models and payment structures.

• Financial Tracking: Skill in documenting assigned licensing and payment plans across fiscal years.

Communication & Teamwork

• Cross-Functional Collaboration: Ability to work productively with IT leadership, procurement staff, vendors, and department heads.

• Clear Messaging: Proficiency in managing public-facing software web pages and maintaining consistent, clear communications across diverse campus audiences (students, faculty, staff).

Preferred Years Experience, Skills, Training, Education

Higher Education Experience: Familiarity with university organizational structures, departmental dynamics, and campus-specific procurement processes (specifically within the NC State/UNC system context).

Cybersecurity Advocacy: Knowledge of enterprise cybersecurity principles to actively promote awareness and align licensing workflows with broader Security & Compliance (S&C) roadmaps.

Vendor Management: Direct experience negotiating or establishing payment partnerships, billing processes, and vendor roadmap agreements.

Required License or Certification N/a

Valid NC Driver's License required? No

Commercial Driver's License Required? No

Recruitment

Recruitment Details

Anticipated Hiring Range $30.00 per hour

Recruitment Dates

Job Open Date 11/11/2026

Applicant Information

Quick Link https://jobs.ncsu.edu/postings/237343

EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.