Express Advisor

Location: N. Richland Hills, TX (Onsite) | Type: Full Time

We are looking for a motivated and customer-focused Express Service Advisor to join our Honda Service Department! This position is responsible for assisting customers with their routine maintenance and light service needs while providing a positive and efficient service experience.

The ideal candidate is personable, organized, and comfortable working in a fast-paced environment. Automotive experience is a plus, but we are willing to train someone with strong customer service skills and a willingness to learn.

Core Responsibilities

• Greet customers and assist with their express service needs, including oil changes, tire rotations, filters, and other routine maintenance.

• Complete customer check-ins and gather information regarding vehicle concerns and requested services.

• Communicate recommended maintenance and service needs to customers.

• Prepare and explain service estimates, including pricing and recommended work.

• Coordinate with technicians to monitor repair progress and keep customers updated.

• Ensure customers are informed of service timelines and any additional recommendations.

• Review completed work with customers and assist with the checkout process.

• Maintain accurate customer information and service documentation.

• Provide friendly, professional customer service throughout the entire visit.

What You'll Need

• Previous automotive, dealership, or customer service experience preferred.

• Strong communication and interpersonal skills.

• Ability to multitask and stay organized in a fast-paced environment.

• Comfortable discussing service recommendations and pricing with customers.

• Basic computer skills and ability to learn dealership software.

• Positive attitude, dependable work ethic, and willingness to learn.

• Valid driver's license with a good driving record.

Benefits & Employee Perks

• Medical, Dental, Vision, and Complimentary Life Insurance

• 401k Matching and FSA

• Tuition Reimbursement

• Paid Time Off (accrues)

• Supplemental Insurance (Hospital, Accident, Critical Illness)

• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished

• Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit

• Dress to Impress – First impressions count. Dress professionally and bring your authentic self

• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key