Quality Manager

Description

Summary: Reporting to the Director of Operations, the Quality Control Manager owns product quality across everything we build, source, and ship. Durability, safety, and compliance are non-negotiable. This role covers our in-house rotomolding, upholstery, mattress, and assembly operations, as well as plastic, steel, wood, and upholstered components and finished goods from our manufacturing partners. You'll also partner with New Product Development and Engineering so quality requirements are built into products from design through production launch. Supervisory Responsibilities: Yes – direct supervision of four (4) Quality Control team members. Responsible for all Quality Control staff performance activities, including hiring, KPI reporting, training, performance appraisals / evaluations, and disciplinary action if / when required. Key Working Relationships: Production, New Product Development, Engineering, Procurement, Customer Service, and supplier partners.

Essential Duties / Responsibilities:

Leadership & Accountability · Communicates with clarity and intent, solves problems by removing barriers and owning outcomes, leads with emotional intelligence and consistency, drives innovation through openness to new ideas, and coaches each team member with personalized support, understanding that their team's success, and accountability for it, ultimately rests with them. · Lead and develop the Quality Control team, setting clear expectations for inspection, documentation, and response times. · Serve as the final authority on product acceptance, rejection, holds, and release. · Hold internal departments and suppliers accountable to quality standards and escalate unresolved issues. Quality Standards & Inspection · Develop and maintain clear quality standards, inspection procedures, and acceptance criteria for all product lines. · Oversee incoming, in-process, and final inspection, including first-piece and first article inspections for new products, tooling, and suppliers. · Ensure inspection tools and measuring equipment are maintained and calibrated. Internal & Supplier Quality · Partner with Production Supervisors to address quality in rotomolding, upholstery, mattress, and assembly, and build quality checks into daily work. · Manage quality of components and finished goods from partners, including Steel, Plastic and Wood components and finished goods.. · Issue and follow up on Supplier Corrective Action Requests (SCARs) until effective corrective action is verified, and work with Procurement on supplier performance. · Visit supplier facilities as needed to audit processes and resolve issues. Problem Solving & Continuous Improvement · Lead root-cause analysis and corrective / preventive action for internal defects, supplier issues, and customer complaints. · Investigate returns and field issues and communicate findings to Engineering, Production, Procurement, and Customer Service. · Drive measurable reductions in scrap, rework, and returns. Compliance & Safety · Ensure products meet applicable requirements, including mattress and upholstered furniture flammability standards and ANSI/BIFMA standards, and maintain test records and certifications. · Enforce safety policies, PPE requirements, and OSHA regulations within quality areas. Administrative · Track and report key quality metrics, such as defect rates, first-pass yield, supplier quality, and returns. · Participate in hiring, onboarding, and performance review processes for direct reports.

Requirements

· 5+ years of quality experience in manufacturing, including 3+ years in a supervisory or management role. · Supplier quality experience, including incoming inspection and corrective actions. · Working knowledge of multiple manufacturing processes, such as plastics, metal fabrication and finishing, wood, or upholstery. · Ability to read engineering drawings and use measuring tools such as calipers, micrometers, and gauges. · Proven ability to lead root-cause analysis and hold teams and suppliers accountable. · Proficiency with Microsoft Office, especially Excel. · Ability to adhere to the company's attendance policy, including regular and punctual attendance.

Preferred Skills/Abilities:

· Experience in furniture, upholstery, mattress, metal fabrication or rotomolding manufacturing. · Bilingual – English and Spanish. · ASQ certification, Six Sigma, or lean manufacturing experience. · Experience with ISO 9001 or similar quality systems, and ERP systems.

Equal Opportunity Employer: Norix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. Drug Free Workplace: Norix is a Drug Free Workplace where post-offer applicants are subject to testing. Employment is contingent upon successful completion of a drug test. E-Verify: Norix participates in the E-Verify system to confirm the employment eligibility of all new hires.

Benefits:

Annual bonus opportunity based on achievement of company goals.

• Paid Time Off
• Paid Holidays
• BCBS medical
• Company-paid dental insurance (for employees)
• Company-paid disability & life insurance
• FSA, vision, accident & ID theft insurance
• 401(k) with competitive company match
• Tuition reimbursement
• Employee Assistance Plan
• Social events & casual dress code
• Beautiful campus with electric car charging stations, walking trails, pickleball court, soccer field & fitness center.