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Case Manager
Chicago Public Schools
IL
The Case Manager position is solely committed to fulfilling the responsibilities indicated below. This position differs from a person at the school being assigned the duty/role of Case…
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Medical Front Office
NextCare
Aurora, CO
Promptly notifies the Clinic Manager of any patient or employee safety concerns.
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RC
Licensed Salon Manager
Regis Corporate Career Site
ATLANTA, TX
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST/Designer MANAGER
Added 1 min ago
Peer Support Specialist
Powered by Turning Point
Rio Linda, CA
This is an at-will direct service position within a program. The position will utilize lived experience perspectives and training to support client participants at Turning Point Community…
Added 1 min ago
Program Manager
Innovative Human Services
Duluth, MN
We are seeking a dynamic Program Manager to oversee three of our residential sites in the Duluth, Hermantown, and Proctor areas. In this role, you will be paired with an Assistant Program…
Added 1 min ago
Supervisor - Substation Engineering
Welty Shared Services LLC
Merrillville, IN
Welty Energy, an affiliate of Welty, is a professional services company specializing in program and project management, transmission line engineering, substation engineering and…
Added 1 min ago
WF
Residential Advocate
Way Finders
Springfield, MA
- $19.25 to $20 USD / hour
Ability to earn and maintain CPR certification as per program requirements (training provided)
Added 1 min ago
Sr. Water Treatment Operator
American Water
Owenton, KY
Training – employee orientation, departmental operating procedures, Safety, OSHA and Quality Training; team leader/supervisory training; Hazardous Waste Operations and Emergency Response…
Added 1 min ago
Sr. Water Treatment Operator
American Water
Middlesboro, KY
Training – employee orientation, departmental operating procedures, Safety, OSHA and Quality Training; team leader/supervisory training; Hazardous Waste Operations and Emergency Response…
Added 1 min ago
Sr Manager, Treatment
American Water
Lexington, KY
American Water is currently seeking a Senior Manager, Treatment to work out of our Lexington, KY location. In this critical leadership role, you will oversee people, capital resources, and…
Added 1 min ago
Senior, Environmental, Health & Safety Program Manager
American Water
West Point, NY
Manage the environmental, health, and safety program at the MSG and/or CSG location, supporting project operations, maintenance and capital staff. Responsible for ensuring environmental…
Added 1 min ago
Senior, Environmental, Health & Safety Program Manager
American Water
Joint Base Lewis McChord, WA
Manage the environmental, health, and safety program at the MSG and/or CSG location, supporting project operations, maintenance and capital staff. Responsible for ensuring environmental…
Added 1 min ago
Senior, Engineering Project Manager
American Water
Scranton, PA
Delivery of assigned Capital Projects in accordance with policies and procedures set for in the Capital Program Management (CPM) system to meet asset needs.
Added 1 min ago
Project Delivery Engineer, Military Services Group
American Water
Fort Belvoir, VA
In September 2008, under the Department of Defense’s Utility Privatization Program, American Water was awarded ownership and a 50-year contract for the operations and maintenance of the…
Added 1 min ago
Principal Solution Engineer - Oracle EPM and Hyperion HFM
American Water
Camden, NJ
…Hyperion HFM ensuring alignment with the ongoing transformation program and supporting any mergers and acquisitions activities as…
Added 1 min ago
AW
Lead, Health & Safety Program Manager
American Water
Alexandria, VA
- $83,550 to $125,000 USD / year
American Water is seeking a Lead, Health & Safety (Ops) to lead health and safety strategy, programs, compliance, training, and risk management initiatives for medium sized state…
Added 1 min ago
Health & Safety Program Manager (Southern CA)
American Water
Imperial Beach, CA
…critical role throughout the organization. As a Health & Safety Program Manager, you will oversee and help manage health & safety programs, policies, and practices across our Southern…
Added 1 min ago
Health & Safety Program Manager
American Water
Greenwood, IN
American Water is currently seeking a Health & Safety Program Manager (Sr. Health & Safety Specialist) to assist the Mgr Loss Control in the areas of safety & health claims administration,…
Added 1 min ago
Health & Safety Program Manager
American Water
Godfrey, IL
…leader to join our team in Godfrey, IL. As a Health & Safety Program Manager, you will be responsible for guiding, training, and sharing our safety practices across the local operations…
Added 1 min ago
Engineering Project Manager
American Water
Belleville, IL
Process, project and program management skills.
Added 1 min ago
AW
Engineering Project Manager
American Water
Pacific Grove, CA
- $85,000 to $102,000 USD / year
The Engineering Project Manager is responsible for various project management activities and tasks for water and wastewater utility projects focused on engineering planning, design,…
Added 1 min ago
Assistant Wastewater Treatment Plant Operator
American Water
York, PA
…maintaining safe and efficient running of equipment; engaging in training on the equipment to assure knowledge of its operation and maintenance; making control changes under the supervision…
Added 1 min ago
PD
Medical Assistant Team Lead (53168)
Platinum Dermatology Partners LLC
Newport Beach, CA
- $23 to $24 USD / hour
Support practice manager with back office employee time off and scheduling team to adjust for outages. Support manager for coverage.
Added 1 min ago
Marketing Assistant
CREI Management, LLC
Auburn, AL
Under the supervision of the Community Manager, the Marketing Assistant’s primary responsibility includes interfacing with prospective residents at the community, handling day-to-day issues…
Added 2 mins ago
Community Manager
Hawthorne Residential Partners
Asheville, NC
Professional Benefits: Community Manager Today – Regional Manager Tomorrow! Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you…

Nordstrom Inc

CARE Customer Experience Program Manager- Remote

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working. The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.

Key Responsibilities

Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.

Success Measures

CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
Leaders and teams understand what is changing, why it matters, and what is expected of them.
New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.

Preferred Qualifications

3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
Proven project management and oversight capabilities
Demonstrated problem solving, negotiation and facilitation skills
Ability to work effectively in a fast moving, multi-project team environment
Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint)
Superior verbal and precise written communication skills

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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More about this job

Skills

Customer experience
Change management
Google Analytics
Communication skills
Leadership
Reporting
Decision making
Program management
Project management
Problem solving
Negotiation
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Microsoft Visio
Microsoft SharePoint

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