Jobs in the United States

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Manager In Training-1854
Panera, LLC
Crystal City, VA
…culture, and the opportunity to make a real impact - every…
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Assistant General Manager
Panera, LLC
606108 Evansville, IN
As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General…
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PL
Team Manager
Panera, LLC
601060 Hanford, CA
- $24.5 to $26 USD / hour
…culture, and the opportunity to make a real impact - every…
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PL
Team Manager - Assistant Manager Full Time
Panera, LLC
601032 Clarksville, IN
- Full-time
…culture, and the opportunity to make a real impact - every…
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PL
Team Manager - Assistant Manager Full Time
Panera, LLC
600826 Louisville, KY
- Full-time
…culture, and the opportunity to make a real impact - every…
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Team Manager
Panera, LLC
600776 Jacksonville, FL
…culture, and the opportunity to make a real impact - every…
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Support Specialist
Seattle, WA
…experience with coffee appliances is not required. Our training program will equip you with the product knowledge and troubleshooting skills you need to provide outstanding support from day…
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Dir, Laboratory
Orlando Health
OCOEE, FL
…family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible, so that you can be present for your passions. “Orlando Health Is Your Best…
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CH
Staff Pharmacist Full Time
CVS Health
Shaker Heights, OH
- $60 to $76 USD / hour
- Full-time
Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
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CH
Staff Pharmacist Full Time
CVS Health
Cleveland Heights, OH
- $60 to $76 USD / hour
- Full-time
Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
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CH
Pharmacy Intern - Grad
CVS Health
Columbus, OH
- $30 to $42 USD / hour
…Retail locations, we bring this promise to life with heart every day and our Graduate Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our…
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Pharmacy Intern - Grad
CVS Health
Upper Arlington, OH
- $30 to $42 USD / hour
…Retail locations, we bring this promise to life with heart every day and our Graduate Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our…
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CH
Pharmacy Technician
CVS Health
Maryville, TN
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
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CH
Pharmacy Intern - Grad
CVS Health
Springfield, OH
- $30 to $42 USD / hour
…Retail locations, we bring this promise to life with heart every day and our Graduate Pharmacy Interns play a critical role in supporting our pharmacy teams to consistently deliver on our…
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CH
Pharmacy Technician
CVS Health
Portage, IN
- $17 to $27 USD / hour
As a new Pharmacy Technician, you are required to complete an extensive CVS Pharmacy Technician Training Program as well as satisfy all registration, licensing and certification…
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Pharmacy Technician
CVS Health
Houston, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 1 min ago
LL
Manager, Communications & Internal Events
Lucasfilm Ltd
San Francisco, CA
- $114,000 to $156,600 USD / year
The Manager, Communications & Internal Events will implement the internal communication and employee engagement plan set by the Executive Director of Business Operations & Internal…
Added 1 min ago
Mortgage Loan Officer
Michigan First
Rochester Hills, MI
We are currently seeking a Mortgage Loan Officer to join our Michigan First Mortgage Office. The person in this position will report to the Loan Center Manager.
Added 1 min ago
M
Assistant Store Manager (Operations)
Maverik
Flagstaff, AZ
- $24.25 to $26.25 USD / hour
Starting pay: $24.25/hr - $26.25/hr. with both career and growth opportunities, plus eligibility for a bonus program!
Added 1 min ago
Marketing Communication Specialists
University of Utah
Salt Lake City, UT
The Events and Communications Specialist will report to the Events and Communications Manager in the Research Program Development Team.
Added 1 min ago
Human Resources Manager (Workers Comp, Safety, Benefits, LOAs)
Fresno Economic Opportunities Commission
Fresno, CA
The Human Resources Manager is responsible for leading and directing the routine function(s) of the Human Resources (HR) department including recruitment, administering pay, benefits and…
Added 1 min ago
O
Legal Talent Acquisition Partner (Temp)
Ontra
Remote, United States
- $108,000 to $152,000 USD / year
Ontra is built for people who want real ownership from day one in an environment that’s built to support it. Our customers are sophisticated, and our work reflects that. AI is engrained in…
Added 2 mins ago
TB
Associate Banker I (Ozone Park) Full Time
TD Bank, N.A.
Ozone Park, NY
- Full-time
Added 2 mins ago
Associate Banker II - South Burlington, VT
TD Bank, N.A.
South Burlington, VT
Added 2 mins ago
Trade Operations Support Specialist (US)
TD Bank, N.A.
Hartford, CT · Greenville, SC · Marlton, NJ · Exton, PA
Collaborates with the manager to develop and maintain trading rules and configure trade system settings in NetX360 to support business objectives

Nordstrom Inc

CARE Customer Experience Program Manager- Remote

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working. The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.

Key Responsibilities

Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.

Success Measures

CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
Leaders and teams understand what is changing, why it matters, and what is expected of them.
New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.

Preferred Qualifications

3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
Proven project management and oversight capabilities
Demonstrated problem solving, negotiation and facilitation skills
Ability to work effectively in a fast moving, multi-project team environment
Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint)
Superior verbal and precise written communication skills

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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More about this job

Skills

Customer experience
Change management
Google Analytics
Communication skills
Leadership
Reporting
Decision making
Program management
Project management
Problem solving
Negotiation
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Microsoft Visio
Microsoft SharePoint

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