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RH
PMO Manager
Robert Half
Atlanta, GA
- $40 to $45 USD / hour
Our client is seeking a Manager, AECO Strategic Project Management Office (PMO) to lead the delivery of its most strategic, complex, and high-visibility Professional Services customer…
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Janesville, WI
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Riverton, UT
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
DT
Seasonal Part-Time Assistant Manager
Dollar Tree Stores INC
West Columbia, SC
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager II
Dollar Tree Stores INC
Knoxville, TN
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Merchandising Assistant Manager
Dollar Tree Stores INC
Edmond, OK
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 2 mins ago
DT
Part-Time Assistant Manager
Dollar Tree Stores INC
Santa Fe, NM
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Biddeford, ME
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Assistant Manager I
Dollar Tree Stores INC
Sioux City, IA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 2 mins ago
Merchandising Assistant Manager
Dollar Tree Stores INC
Birmingham, AL
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 2 mins ago
CO
Intergovernmental Policy Advisor
City of Bellevue
Bellevue, WA
- $68.9 to $95.11 USD / hour
Perform other duties as assigned to support the work of the City Council and the City Manager’s Office.
Added 2 mins ago
CO
Labor Negotiator
City of Bellevue
Bellevue, WA
- $62.52 to $86.27 USD / hour
If so, the City of Bellevue has an exceptional opportunity for a Labor Negotiator, HR Manager who will join our Labor Relations team as a lead negotiator. You will be responsible for…
Added 3 mins ago
S
Client Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Track program participation, course completions, certification attainment, customer feedback, and engagement trends. Use data and customer insights to continuously improve enablement…
Added 3 mins ago
S
Client Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Track program participation, course completions, certification attainment, customer feedback, and engagement trends. Use data and customer insights to continuously improve enablement…
Added 3 mins ago
RH
Assistant Community Manager
Robert Half
Hayward, CA
- $25 to $29 USD / hour
We are looking for an Assistant Community Manager to support daily operations at a residential property in California. This contract position will play a key role in resident documentation,…
Added 5 mins ago
Baker
Tim Hortons
Akron, OH
Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product…
Added 6 mins ago
Senior Product Manager, Product Innovation
U.S. Bank National Association
NY
Product Managers at U.S. Bank are customer obsessed in driving product visioning, planning and development to deliver on our human + digital product strategy and staying one step ahead of…
Added 7 mins ago
TC
Admin Coordinator
TJX Companies
Paris, TX
- $14 to $14.5 USD / hour
Supports store management in the execution of store related administrative functions. Ensures an excellent customer experience by engaging and interacting with all customers, and…
Added 7 mins ago
TC
Key Carrier
TJX Companies
Brunswick, GA
- $15 to $15.5 USD / hour
…availability, including nights and weekends. Role models exceptional customer…
Added 7 mins ago
PA
Program Manager - Executive Programs and Strategic Accounts
President and Board of Trustees of Santa Clara College
Santa Clara, CA
- $37.31 to $44.79 USD / hour
HourlyThe Program Manager provides independent leadership for assigned executive education programs and strategic client accounts at the Leavey Executive Center (LEC). Reporting to the…
Added 8 mins ago
CO
Outreach Coordinator - Center for Working Families
City of Boston (MA)
Roxbury, MA
- $34.33 to $50.57 USD / hour
A high school diploma or equivalent and two (2) years of experience in community outreach, community engagement, program coordination, customer service, social services, workforce…
Added 9 mins ago
OE
QIDP Manager Supported Living
Opportunity Enterprises Inc
Valparaiso, IN
- $23 USD / hour
The QIDP Manager is responsible for program development for client facilitation of the team approach, and acting as the QIDP, to ensure compliance with federal, state, agency, and program…
Added 9 mins ago
Luxury Fashion Manager - Jared Jewelers - Mall at Fairfield Commons
Sterling Inc
Dayton, OH
The Luxury Fashion Manager is the category owner and brand activation leader for all Fashion merchandise within the store. This leader is accountable for driving category performance,…
Added 11 mins ago
Assistant Manager(02622) 2316 Franklin St
Domino's
Michigan City, IN
…today are successful Domino's franchise owners. From Assistant Manager to General Manager, General Manager to District Manager or even Franchisee or Manager Corporate Operations, our stores…
Added 11 mins ago
General Manager(04323) - 10817 Tidewater Trail Suite C-175
Domino's
Fredericksburg, VA
…General Managers in Training! We offer a progressive training program while you work in a fun environment with a goal to become a restaurant General Manager. The perfect candidate would be…

Nordstrom Inc

CARE Customer Experience Program Manager- Remote

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

Job Description

A Program Manager 2 is a key member of the CARE Customer Experience (CCX) Enablement + Transformation team responsible for leading the change-management and deployment strategies that bring the CARE Service Model to life. The role ensures that leaders, teams, and business partners are prepared to adopt new capabilities, processes, technologies, and ways of working. The Program Manager 2 builds scalable change-management practices, readiness frameworks, and deployment approaches that support CARE transformation initiatives. Working across CARE Operations, Customer Experience, Product, Technology, Analytics, Training, Communications, and enterprise partners, the role drives readiness, adoption, and sustainment to achieve lasting business and customer outcomes. This position serves as CARE's change-management and deployment lead, helping translate strategic priorities into successful organizational adoption and measurable results.

Key Responsibilities

Own and evolve CARE's change-management capability, including frameworks, standards, tools, templates, governance, deployment playbooks, and best practices.
Design deployment strategies for the CARE Service Model and major transformation initiatives, translating strategic priorities into actionable implementation, readiness, adoption, and sustainment plans.
Partner with business leaders to assess organizational impacts, identify readiness needs, and develop deployment approaches that support successful adoption.
Establish deployment governance, readiness reviews, decision points, and accountability structures that improve execution consistency across CARE.
Maintain a portfolio view of organizational change across CARE, including dependencies, audience impacts, deployment timing, change saturation, and risk.
Lead change-impact assessments and readiness planning across people, process, technology, knowledge, and ways of working.
Develop and execute communication, engagement, learning, sponsor, and leadership enablement strategies that prepare teams for change and reinforce adoption.
Define and measure readiness, adoption, deployment effectiveness, and business outcomes, using insights to improve future deployments.
Monitor deployment health and lead stabilization and sustainment activities to ensure changes are embedded into day-to-day operations.
Coach leaders, program teams, and business partners on change-management practices and help build organizational change capability across CARE.
Facilitate cross-functional working sessions, governance forums, and decision discussions that remove barriers and maintain forward progress.
Produce executive-ready reporting, recommendations, and decision support materials that provide visibility into change impacts, readiness, risks, progress, and business outcomes.
Influence leaders, initiative owners, and enterprise partners without direct authority to drive alignment and shared accountability for successful adoption.

Success Measures

CARE Service Model initiatives deliver intended customer, employee, operational, and business outcomes while maintaining operational stability.
Readiness and adoption data are actively used to improve deployment outcomes and decision-making.
CARE establishes a scalable and repeatable change-management and deployment capability that is consistently used across transformation initiatives.
Leaders and teams understand what is changing, why it matters, and what is expected of them.
New capabilities, processes, technologies, and ways of working are successfully adopted and sustained.

Preferred Qualifications

3-5+ years of program management, organizational change management, customer experience, or equivalent experience.
Bachelor’s degree in a related field or equivalent experience preferred; relevant organizational change management or program management certification is a plus.
AI-fluency with the ability to assess organizational impacts and develop readiness, adoption, and change-management strategies that support successful implementation.
Proven project management and oversight capabilities
Demonstrated problem solving, negotiation and facilitation skills
Ability to work effectively in a fast moving, multi-project team environment
Proficient in Microsoft applications (PowerPoint, Excel, Word, Visio, SharePoint)
Superior verbal and precise written communication skills

Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. Arizona: $81,500- $132,000 annually, California: $93,500- $155,000 annually, Colorado: $81,500- $132,000 annually, Florida: $81,500- $132,000 annually, Iowa: $81,500-$132,000 annually, New Jersey: $93,500- $155,000 annually, Texas: $81,500- $132,000 annually, Washington: $93,500- $155,000 annually

We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

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More about this job

Skills

Customer experience
Change management
Google Analytics
Communication skills
Leadership
Reporting
Decision making
Program management
Project management
Problem solving
Negotiation
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Microsoft Visio
Microsoft SharePoint

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