Jobs in the United States

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Added just now
Mechanical Design Engineer 1
United Launch Alliance
Centennial, CO
…of rocket scientists and support employees combined with the systems and processes we use to pull them together. As a ULA employee, you'll have the opportunity to grow in your career while…
Added just now
Prop Systems Design Engineer 1
United Launch Alliance
Centennial, CO
The Vulcan Development team is looking for a Propulsion Systems Design Engineer 1 to support development of the Centaur V on SLS upper stage. This engineering function provides design,…
Added just now
Senior Systems Developer Engineer
Amazon Development Center U.S., Inc.
Seattle, WA
The Amazon Dedicated Cloud (ADC) Serverless team is hiring a cleared senior Systems Development Engineer to lead the technical direction of how we build, deliver, and operate AWS Lambda and…
Added just now
RF Comms Systems Engineer, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Austin, TX
As a RF Comms Systems Engineer, you will work with a wide variety of functional groups and will be deeply involved in system integration and test of next generation Amazon Leo Satellites.
Added just now
Software Development Engineer, Amazon Marketing Cloud Assistant
Amazon.com Services LLC
Boulder, CO
…work at the intersection of large language models, distributed systems, and petabyte-scale advertising data, shipping a high-visibility product at the forefront of generative AI in…
Added just now
RA
Senior Software Engineer, Full Stack - Reporting Product
Rad AI
San Francisco, CA
- $150,000 to $224,000 USD / year
…supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health,…
Added just now
Security Engineer
Take2
United States
…configuration assessments, and confirm that pilot and production systems meet security…
Added 1 min ago
IG
TS/SCI Senior Systems Security Engineer
Insight Global
Valparaiso, FL
- $135,000 to $145,000 USD / year
Insight Global is currently seeking a Senior Systems Security Engineer to join a client in the defense industry supporting advanced weapon systems at Eglin AFB. This individual will…
Added 1 min ago
Lead Firmware Engineer
STR
Woburn, MA
STR’s Cyber Division is hiring a Lead Firmware Engineer to implement complex system algorithms and interfaces in FPGAs for Radar and EW systems. Applicable projects span all levels of…
Added 1 min ago
Lead Site Reliability Engineer
Humana Inc.
Louisville, KY
The Lead Site Reliability Engineer coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of…
Added 1 min ago
Sr Technical Security Product Owner
Humana Inc.
Dallas, TX · Fort Lauderdale, FL · Louisville, KY · Tampa, FL
You apply product thinking and systems thinking to prioritize work that delivers sustainable value - weighing dependencies, feedback loops, and long-term technical debt against short-term…
Added 1 min ago
Software Development Engineer II, Advertising Technology
Expedia, Inc.
IL
…seeking a talented and results-driven Software Development Engineer II, Advertising Technology. In this role, you will work with a team of dedicated engineers to develop and enhance our…
Added 1 min ago
Software Development Engineer III, Advertising Technology
Expedia, Inc.
WA
…intuitive advertiser experiences, high-performance ad delivery systems, and intelligent, AI-powered optimization. We are growing our Advertiser Experience engineering team and are looking…
Added 2 mins ago
AT
Field Service Engineer
Agilent Technologies Inc
Remote, United States
- $37.61 to $58.77 USD / hour
Deliver fully coordinated solutions, which may include peripherals, communications, operating systems and applications software
Added 2 mins ago
AT
Remote Technical Support Engineer
Agilent Technologies Inc
Santa Clara, CA · Wilmington, DE
- $28.85 to $54.09 USD / hour
As a Remote Technical Support Engineer, you will join Agilent's CrossLab Online Technical Support Team, providing remote hardware, software, and application support to customers across the…
Added 3 mins ago
Systems Integration Specialist
Opensignal
Remote USA, MA · MA
You will join our Global Support team as a Systems Integration Specialist. As a Systems Integration Specialist you will play a pivotal role in turning what our customers have purchased into…
Added 3 mins ago
AH
Senior Director of Engineering
AMN Healthcare
Portland, ME
- $150,000 to $180,000 USD / year
…engineering, ensuring the reliability of critical building systems and maintenance programs. The environment includes specialized mechanical systems supporting areas such as operating…
Added 3 mins ago
Staff Inbound Product Manager - ServiceNow University
ServiceNow
San Diego, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 3 mins ago
Sales Operations Manager
ServiceNow
West Palm Beach, FL
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 4 mins ago
Senior Staff .Net Engineer
NeuroFlow
Remote, United States
At NeuroFlow, a Staff Software Engineer serves as a technical authority, bringing exceptional architectural vision and leadership to transform our behavioral health technology platform. In…
Added 5 mins ago
Assistant Manager, Mechanical, Pre-Construction Services
Gray Construction
Birmingham, AL
…subcontractors, and ensure the feasibility of mechanical or plumbing systems. This position is ideal for professionals with a few years of experience who are looking to develop their…
Added 5 mins ago
L
Senior Technical Solution Architect
Loop
San Francisco, CA
- $175,000 to $195,000 USD / year
You are a hands-on engineer: TypeScript or Python, SQL, and cloud infrastructure (AWS), with hands-on experience integrating enterprise systems such as ERPs, TMS platforms, EDI, SFTP, and…
Added 5 mins ago
SI
Sr. Software Engineer, DNS and Cloud Infrastructure
Salesforce, Inc.
WA · CA
- $148,500 to $246,000 USD / year
Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for…
Added 5 mins ago
Software Engineer
PeopleTec, Inc.
HUNTSVILLE, AL
PeopleTec is currently seeking a Software Engineer to support our Huntsville, AL location.
Added 5 mins ago
Audio Control Module Product Development Engineer
Ford Global
Dearborn, MI
In-vehicle audio systems are critically important to the customer’s experience in our vehicles as Ford transitions from a manufacturer of vehicles to a producer of vehicles for the delivery…

Nokia

Technical Support Engineer

United States

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Job details

Apply by: Mar 31, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.
A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

Some of our benefits in US:

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

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