Jobs in the United States

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Added 1 min ago
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Director of Software Development - DPU Networking and Storage
Oracle
Santa Clara, CA · Seattle, WA
- $122,500 to $355,400 USD / year
Improve how the organization works. Establish engineering standards and management practices that support quality, accountability, and sustainable delivery. Lead responsible adoption of AI…
Added 1 min ago
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Senior Security Operations Analyst - Night Shift
Oracle
Austin, TX
- $80,100 to $187,000 USD / year
SOC Analyst -This role will live in ONSR Operations and Support and perform as a SOC analyst, providing “eyes on glass” for incoming security alerts. Responsibilities include alert triage,…
Added 1 min ago
Software Development Engineer II, Advertising Technology
Expedia, Inc.
IL
…role in building and scaling high-performance systems that support Expedia Group’s expanding advertising network. Your focus will be on designing innovative solutions, driving operational…
Added 1 min ago
Software Development Engineer III, Advertising Technology
Expedia, Inc.
WA
Build and optimize services that support campaign management and optimization across Expedia Group's advertising network
Added 1 min ago
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Octant Apprentice
Octant Bio
Emeryville, CA
- $70,000 to $80,000 USD / year
Work closely with a scientist mentor to support and expand Octant's platform technologies to develop novel therapeutics. This includes synthetic biology, multiplexed assays, chemistry, HT…
Added 2 mins ago
Systems Integration Specialist
Opensignal
Remote USA, MA · MA
You will join our Global Support team as a Systems Integration Specialist. As a Systems Integration Specialist you will play a pivotal role in turning what our customers have purchased into…
Added 3 mins ago
IT Field Svcs Specialist II
Harris Health
TX
…IT Service Desk/Junior Staff and provides hands-on technical support throughout Harris Health. This role is responsible for ensuring the optimal performance and support of desktop systems,…
Added 3 mins ago
IT Infrastructure Solutions Architect
Canvas II, LLC.
Arnold AFB, TN
…architecture to ensure sufficient IT infrastructure is available to support the future requirements of the…
Added 3 mins ago
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Senior Director of Engineering
AMN Healthcare
Portland, ME
- $150,000 to $180,000 USD / year
Lead engineering operations and strategy as the next Senior Director of Engineering for Maine Medical Center in Portland, Maine!
Added 4 mins ago
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Adhoc Vendor Surveillance Inspector - Washington
Intertek USA
WA
- $40 to $50 USD / hour
…in diverse industries such as oil & gas, renewable energy, engineering, chemical, and transportation. Intertek supports our clients striving to meet the growing global infrastructure…
Added 4 mins ago
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Sr. Software Engineer, DNS and Cloud Infrastructure
Salesforce, Inc.
WA · CA
- $148,500 to $246,000 USD / year
Our Public Cloud engineering teams are responsible for innovating and maintaining a large scale distributed systems engineering platform that ships hundreds of features to production for…
Added 5 mins ago
Target Digital Network Analyst Level 2
ELEVI Associates
Annapolis Junction, MD · Columbia, MD
Education: Degree in Network Engineering, Systems Engineering, Information Technology, or related field (e.g., General Engineering, Computer Engineering, Electrical Engineering, Computer…
Added 6 mins ago
SAP Application Specialist
Navajo Tribal Utility Authority
Fort Defiance, AZ
Bachelor's Degree (or equivalent) in Computer Science, Engineering, or Business Administration or related field.
Added 7 mins ago
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Senior Offensive Security Engineer
Delinea
Remote, United States
- $150,000 to $175,000 USD / year
· Lead internal and external network and infrastructure penetration tests across Delinea’s enterprise and product environments, including Azure and AWS.
Added 7 mins ago
Principal Product Manager, Content Platform
Roblox
San Mateo, CA
…content into the right format and fidelity for every device and network, and delivers it to millions of players around the world. As one of the most foundational systems at Roblox, it is…
Added 8 mins ago
Tier 1 NOC Analyst (Q Clearance)
ShorePoint
Las Vegas, NV
We are seeking a Tier 1 Network Operations Center (NOC) Analyst to support enterprise infrastructure health, connectivity and frontline user support. This role combines infrastructure…
Added 9 mins ago
Senior Electrical Integration and Test Engineer
Axiom Space
United States
The AxEMU PLSS contains flight computers, radios, sensors, and network switches that enable communication and control during all aspects of a spacewalk. You will be responsible for creating…
Added 10 mins ago
Senior Electrical Integration and Test Engineer
Axiom Space
United States
The AxEMU PLSS contains flight computers, radios, sensors, and network switches that enable communication and control during all aspects of a spacewalk. You will be responsible for creating…
Added 10 mins ago
Principal Electrical Power System Engineer
Axiom Space
United States
Plan and support verification: verification matrices, test requirements and procedures, laboratory and engineering model test campaigns, power quality and stability measurement, fault…
Added 10 mins ago
Electrical Design Technician (Prime) III
Axiom Space
United States
…the Axiom Extravehicular Mobility Unit (AxEMU) Portable Life Support System…
Added 10 mins ago
Electrical Design Engineer (Sortie), Senior
Axiom Space
United States
The AxEMU PAC is composed of flight computers, radios, sensors, and network switches that enable communication and control during all aspects of a spacewalk. You will be responsible for…
Added 10 mins ago
Technical Support Engineer
Nokia
United States
At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support…
Added 10 mins ago
Segment Technology Lead – Mission Critical & Enterprise
Nokia
United States
…development, lifecycle planning, and rationalization across hardware, network operating systems (NOS), and management…
Added 11 mins ago
Maintenance Technician
MCK McKesson Corporation
MD
Support light construction, electrical projects, and facility infrastructure improvements.
Added 11 mins ago
Maintenance Technician - 3rd Shift
MCK McKesson Corporation
MD
Support light construction, electrical projects, and facility infrastructure improvements.

Nokia

Technical Support Engineer

United States

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Job details

Apply by: Mar 31, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

At Nokia, we strive to create a connected world, and our Network Infrastructure Business Group leads the way in providing reliable and high-capacity networks. As a Technical Support Engineer, you will be at the forefront of our technical support operations, ensuring our customers receive exceptional service and support. Your expertise will be instrumental in maintaining and enhancing our reputation as a trusted partner for critical network infrastructure.

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues.
Diagnose and perform corrective or preventative maintenance actions, escalating to higher support levels as needed.
Maintain and update Salesforce and outage documentation, contributing to and reviewing upgrade guides and procedural documentation.
Build and nurture strong customer relationships, ensuring high satisfaction through SLA-compliant services.
Act as an 'Outage Manager', identifying and managing the impact of outages and changes to customer networks.
Ensure comprehensive documentation of outage situations, meeting contractual root cause review obligations.
Provide effective and pragmatic recovery solutions, managing risks and communicating them to relevant stakeholders.
Supply input to and utilize knowledge management tools, sharing knowledge proactively within the team.
Adequately document all troubles for tracking and learning purposes, collaborating with internal resources to resolve technical issues.
Interface with the product business division (level 3/TEC) to ensure seamless support and knowledge transfer.
A degree in Computer Science or a related field is preferred, or equivalent practical experience in a technical support role.
Experience in Optics technology, Network Management Systems, and Technical Support (2LS/3LS) is an asset.
Familiarity with NPI/Customer Engineering domain is advantageous.
Excellent problem-solving and analytical skills, with a customer-centric approach.
Strong communication and interpersonal skills, with the ability to build rapport and manage customer expectations.
A proactive and self-motivated attitude, with a willingness to learn and adapt to new technologies.
Ability to work independently and manage multiple tasks in a fast-paced environment.
5% travel may be required for this role.
Adherence to ISO27001 information handling and safeguarding best practices is mandatory.
Nokia is an equal opportunity employer, and we value diversity and inclusion in our workforce.

Some of our benefits in US:

Corporate Retirement Savings Plan
Health and dental benefits
Short-term disability, and long-term disability
Life insurance, and AD&D – Company paid 2x base pay
Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
Paid time off for holidays and Vacation
Employee Stock Purchase Plan
Tuition Assistance Plan
Adoption assistance
Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

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