IT Technical Operations Coordinator

Responsibilities

Noblis ESI is seeking an experienced IT Technical Operations Coordinator with VTC/AV experience located in Chantilly, VA.

The Technical Operations Coordinator applies technical and engineering solutions across cross-functional projects to optimize and secure classified IT infrastructure supporting Intelligence Community customers within Sensitive Compartmented Information Facilities (SCIFs).

The role oversees the deployment, configuration, maintenance, and troubleshooting of secure AV/VTC and multi-tiered IT systems to ensure reliable, high-performance conference room operations. Provides multi-tiered engineering support for collaboration, communication, deployment, and authentication platforms while maintaining system availability, security, and performance in compliance with Risk Management Framework (RMF), ICD-503, and Authorization to Operate (ATO) requirements.

Responsibilities Include:

• Oversee the installation, configuration, maintenance, inspection, and upgrade of secure AV/IT systems in Intelligence Community conference rooms, including VTC equipment, PowerPoint, and Alleo software.
• Troubleshoot and resolve hardware, software, and network issues while providing technical support and user training for AV/VTC systems, collaboration platforms, and presentation equipment.
• Apply systems and software engineering principles throughout the system lifecycle, including requirements analysis, interface definition, integration, configuration management, test planning and execution, validation, quality assurance, risk management, and technical documentation.
• Ensure secure enterprise AV/VTC environments meet cybersecurity, operational, and accreditation requirements through patch and change management, approved configuration maintenance, and compliance with classified system security protocols.
• Collaborate with IT, cybersecurity, facilities teams, and stakeholders to resolve technical issues, coordinate system upgrades, maintain configuration records and operational reports, and recommend enhancements to improve system performance and user experience.
• Manage classified on-prem server and desktop infrastructure while supporting the development, administration, and optimization of Commercial Cloud Services (C2S) across multiple domains to ensure high availability.
• Provide support for complex server, network, cloud, and infrastructure issues, including system outages, configuration changes, and escalated Tier I user support.
• Implement and enforce security controls in accordance with NIST SP 800-53, RMF, and ICD 503; conduct vulnerability assessments using Nessus and ACAS, analyze findings, and coordinate remediation.
• Deploy hardened operating system images, enforce secure configurations, and manage security patches using Microsoft tools. Administer RSA authentication and MFA to maintain secure, identity-verified access.
• Configure and monitor continuous auditing and logging systems, including Splunk, to track user and system activity and ensure security and compliance.

Required Qualifications

• Active Top Secret/SCI clearance with Counterintelligence (CI) Polygraph.
• US Citizenship is required.
• Bachelor’s degree and 6 years of experience OR Master’s degree and 4 years of experience OR Associate’s degree and 8 years of experience OR HS diploma/GED and 10 years of experience.
• Degree in Cybersecurity, Information Technology, Computer Science, or related field OR equivalent technical experience.
• DoD 8570/8140 IAM/IAT Level II or III certification (e.g., Security+, CISSP, CISM, OR CASP+) is required.
• Knowledge of VTC systems, AV integration, secure networking principles, and troubleshooting methodologies.
• Experience administering ACAS, Nessus, or Splunk vulnerability and logging scanners.
• Experience supporting classified and secure enterprise environments through system security engineering, patch/change management, and RMF/ATO compliance, including ICD 503 accreditation requirements.
• Experience administering DISA STIGs and CIS benchmarks, with advanced Active Directory administration and secured Group Policy Object (GPO) management.
• Ability to troubleshoot complex technical issues, communicate solutions to non-technical stakeholders, and coordinate effectively with vendors and cross-functional teams.
• Travel up to 10% within US.
• Lift up to 30 lbs, walk, bend, drive.

Desired Qualifications

• Experience with video conferencing platforms (e.g., Zoom, Microsoft Teams, Webex), AV systems, and networking fundamentals.
• Experience with display and presentation technologies such as PowerPoint and Alleo software.
• Experience supporting the full lifecycle of secure AV/VTC/IT systems and collaboration systems.
• Experience designing, provisioning, and maintaining secure, scalable, and highly available C2S infrastructure using AWS Well-Architected Framework principles, including virtualization and containerization technologies such as Docker or Kubernetes.
• Knowledge of Linux administration and networking, including VLANs, firewalls, routers, switches, firmware updates, and cloud networking components such as VPCs, subnets, Route 53, transit gateways, and load balancers.
• Knowledge of cybersecurity tools and practices, including ServiceNow (SNOW) and Trellix, with PowerShell and Python scripting experience for automating configuration compliance checks, baseline validation, and patch verification.
• Familiarity with AI tools and concepts, applying innovative problem-solving techniques, and designing cost-effective, scalable, and resilient IT solutions.

Overview

Overview

Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation’s toughest challenges, delivering advanced solutions to our customers’ most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions.

We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities at careers.noblis.org

Why Work at Noblis

At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission‑driven professionals who care deeply about doing work that enriches lives and makes our nation safer.

Noblis has earned numerous workplace awards for our culture, our commitment to employee well‑being, and our dedication to meaningful, impactful work. We also maintain a drug‑free workplace.

Remote/hybrid status is subject to change based on Noblis and/or government requirements.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, physical or mental disability, pregnancy/childbirth and related medical conditions, veteran or military status, or any other characteristics protected by applicable federal, state, or local law.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us. EEO is the Law | E-Verify | Right to Work

Total Rewards

At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits page on our Careers site.

Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is proportionately adjusted based on hours worked. While monetary compensation is important, it's just one component of Noblis’ total compensation package.

Posted Salary Range

USD $99,800.00 - USD $156,050.00 /Yr. Noblis ESI is seeking an experienced IT Technical Operations Coordinator with VTC/AV experience located in Chantilly, VA.

The Technical Operations Coordinator applies technical and engineering solutions across cross-functional projects to optimize and secure classified IT infrastructure supporting Intelligence Community customers within Sensitive Compartmented Information Facilities (SCIFs).

The role oversees the deployment, configuration, maintenance, and troubleshooting of secure AV/VTC and multi-tiered IT systems to ensure reliable, high-performance conference room operations. Provides multi-tiered engineering support for collaboration, communication, deployment, and authentication platforms while maintaining system availability, security, and performance in compliance with Risk Management Framework (RMF), ICD-503, and Authorization to Operate (ATO) requirements.

Responsibilities Include:

• Oversee the installation, configuration, maintenance, inspection, and upgrade of secure AV/IT systems in Intelligence Community conference rooms, including VTC equipment, PowerPoint, and Alleo software.
• Troubleshoot and resolve hardware, software, and network issues while providing technical support and user training for AV/VTC systems, collaboration platforms, and presentation equipment.
• Apply systems and software engineering principles throughout the system lifecycle, including requirements analysis, interface definition, integration, configuration management, test planning and execution, validation, quality assurance, risk management, and technical documentation.
• Ensure secure enterprise AV/VTC environments meet cybersecurity, operational, and accreditation requirements through patch and change management, approved configuration maintenance, and compliance with classified system security protocols.
• Collaborate with IT, cybersecurity, facilities teams, and stakeholders to resolve technical issues, coordinate system upgrades, maintain configuration records and operational reports, and recommend enhancements to improve system performance and user experience.
• Manage classified on-prem server and desktop infrastructure while supporting the development, administration, and optimization of Commercial Cloud Services (C2S) across multiple domains to ensure high availability.
• Provide support for complex server, network, cloud, and infrastructure issues, including system outages, configuration changes, and escalated Tier I user support.
• Implement and enforce security controls in accordance with NIST SP 800-53, RMF, and ICD 503; conduct vulnerability assessments using Nessus and ACAS, analyze findings, and coordinate remediation.
• Deploy hardened operating system images, enforce secure configurations, and manage security patches using Microsoft tools. Administer RSA authentication and MFA to maintain secure, identity-verified access.
• Configure and monitor continuous auditing and logging systems, including Splunk, to track user and system activity and ensure security and compliance.
• Active Top Secret/SCI clearance with Counterintelligence (CI) Polygraph.
• US Citizenship is required.
• Bachelor’s degree and 6 years of experience OR Master’s degree and 4 years of experience OR Associate’s degree and 8 years of experience OR HS diploma/GED and 10 years of experience.
• Degree in Cybersecurity, Information Technology, Computer Science, or related field OR equivalent technical experience.
• DoD 8570/8140 IAM/IAT Level II or III certification (e.g., Security+, CISSP, CISM, OR CASP+) is required.
• Knowledge of VTC systems, AV integration, secure networking principles, and troubleshooting methodologies.
• Experience administering ACAS, Nessus, or Splunk vulnerability and logging scanners.
• Experience supporting classified and secure enterprise environments through system security engineering, patch/change management, and RMF/ATO compliance, including ICD 503 accreditation requirements.
• Experience administering DISA STIGs and CIS benchmarks, with advanced Active Directory administration and secured Group Policy Object (GPO) management.
• Ability to troubleshoot complex technical issues, communicate solutions to non-technical stakeholders, and coordinate effectively with vendors and cross-functional teams.
• Travel up to 10% within US.
• Lift up to 30 lbs, walk, bend, drive.