Performance Improvement and Quality Assurance (PI/QA)

GENERAL DESCRIPTION: The Performance and Quality Assurance professional is responsible for oversight of the Agencys quality assurance and performance improvement. MAJOR DUTIES AND RESPONSIBILITIES: 1. Quality Assurance and Improvement Plan Development and Evaluation including ensuring: a. State and Federal regulation compliance b. Policy and Strategic Planning compliance; c. COA accreditation standard compliance d. Customer and Client Quality Initiatives are developed and met 2. Oversees Regulatory Compliance including: a. Coordinating to ensure all aspects of the standards are managed and outcomes are met b. Working with Management for oversight of program and medical record compliance c. Ensure Credentialing and licensing is up to date for Provider programs d. Working to support achieving targeted outcomes 3. Oversees Key Quality Management Systems including: a. QI Activities b. Prevention Program c. Quality of Care (including credentialing, adverse incidents, peer review linkages) d. Treatment Record Review e. Oversees electronic medical updates f. QA Data and Outcome systems g. Satisfaction Surveys h. Annual A