Office Assistant

Best Karpet Klean is seeking an organized, dependable, and detail-oriented Office Assistant to join our team. The ideal candidate will have strong administrative, customer service, and organizational skills, along with experience managing accounts payable, accounts receivable, scheduling, and general office operations. This position requires an individual who can work independently, manage multiple priorities, communicate professionally with customers and employees, and maintain accurate financial and administrative records. Basic QuickBooks experience is required. Position Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a professional and timely manner.
• Schedule and coordinate service appointments with customers and technicians.
• Manage daily service schedules and communicate updates, changes, and cancellations as needed.
• Manage accounts receivable (AR), including preparing invoices, tracking customer payments, maintaining accurate records, and following up on outstanding balances.
• Manage accounts payable (AP), including processing vendor invoices, tracking expenses, maintaining records, and coordinating timely payments.
• Utilize QuickBooks for basic accounting functions, invoicing, payment tracking, and financial recordkeeping.
• Maintain accurate customer information, service records, and office documentation.
• Monitor and respond to emails and provide general administrative support.
• Perform data entry, maintain organized filing systems, and ensure records are accurate and up to date.
• Communicate effectively with management, technicians, vendors, and customers to support daily business operations.
• Assist with resolving customer questions, scheduling conflicts, and billing inquiries.
• Perform other administrative duties as assigned.

Qualifications

• Previous experience in an administrative, office assistant, or similar role preferred.
• Experience managing accounts payable and accounts receivable preferred.
• Basic working knowledge of QuickBooks required.
• Experience with customer service, invoicing, and appointment scheduling.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience using scheduling software and maintaining accurate financial records.
• High school diploma or equivalent required.

Skills and Abilities

• Excellent verbal and written communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to independently manage daily responsibilities and prioritize competing tasks.
• Strong customer service skills with a professional and courteous approach.
• Ability to multitask effectively in a fast-paced office environment.
• Basic understanding of accounting procedures, invoicing, and payment processing.
• Strong problem-solving skills and ability to handle customer inquiries professionally.
• Ability to maintain confidentiality when handling financial and business information.
• Proficiency in data entry and maintaining accurate records.
• Dependable, punctual, and committed to completing assignments accurately and on time.
• Ability to work independently while collaborating effectively with management and team members.

Employee Benefits

• Direct Deposit
• Life Insurance Policy
• Major Medical Health Care
• Vision and Dental Coverage
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Paid Time Off
• Rent Discount on Our Properties
• 401(k) Employer Match