Plan Risk Coordinator

Description Plan Risk Coordinator Department: Rating & Underwriting Services Functional Area: Residual Market Operations Reports To: Manager, Residual Market Operations Classification: Non-Exempt Pay Grade: 20 Location: Hybrid

Position Purpose The Plan Risk Coordinator administers the Bureau's Workers' Compensation Insurance Plan by processing applications, maintaining policy records, and supporting the administration of residual market operations in accordance with Bureau rules, policies, and regulatory requirements. Working under general supervision, the position provides timely, accurate, and professional service to carriers, producers, employers, and internal stakeholders while supporting the efficient administration of the Residual Market Program.

Requirements

Residual Market Administration •Process assigned residual market transactions in accordance with Bureau rules, policies, and procedures. •Review applications and supporting documentation for completeness and accuracy. •Maintain accurate policy and program records. •Process assigned transactions within established production and service standards.

Customer & Technical Support •Respond to inquiries regarding Plan rules, procedures, eligibility requirements, and policy administration. •Research and resolve routine issues, escalating complex matters as appropriate. •Communicate professionally with carriers, employers, producers, and internal departments.

Operational Support •Participate in quality assurance activities to support the accuracy and integrity of residual market records. •Assist with system testing, implementation activities, and production cycles. •Maintain current knowledge of Bureau rules, procedures, and industry developments.

Collaboration •Work collaboratively with other Bureau departments to support efficient program administration. •Participate in departmental projects and process improvement initiatives. •Perform other duties as assigned to support departmental and organizational objectives.

Qualifications & Competencies •High school diploma or equivalent required; Associate's or Bachelor's degree preferred. •One to three years of administrative, insurance, customer service, or related business experience preferred. •Workers' compensation or property and casualty insurance experience is desirable. •Ability to interpret and apply established rules, procedures, and technical guidance. •Strong analytical, organizational, and problem-solving skills. •Strong attention to detail and accuracy. •Excellent written, verbal, and interpersonal communication skills. •Ability to prioritize work and meet established deadlines. •Proficiency with Microsoft Office applications and the ability to learn Bureau systems and software.

Physical Requirements •Prolonged periods of sitting and working at a computer. •Frequent use of a computer, keyboard, and telephone. •Ability to communicate effectively in person, by telephone, and electronically. •Ability to occasionally lift and carry up to 15 pounds.

Other Duties NJCRIB is committed to fostering a culture of continuous improvement, operational excellence, and exceptional customer service. Employees are expected to contribute to process improvement initiatives, maintain current knowledge of Bureau policies and procedures, and support the achievement of departmental and organizational objectives. This position description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be assigned additional duties consistent with the responsibilities of the position and the operational needs of the Bureau.