We are looking for a Technical Delivery Manager to own the end-to-end delivery of complex software and technology programs for our clients and internal stakeholders. You will be the bridge between engineering teams and the business - translating goals into executable plans, keeping work moving, removing blockers, and making sure what we ship is on time, on budget, and of high quality.
This is a hands-on leadership role for someone who is technical enough to engage credibly with architects and engineers, and polished enough to manage senior client and executive relationships.
Delivery ownership
- Own the planning, execution, and successful delivery of multiple concurrent technology projects or programs, from kickoff through go-live and hypercare.
- Define scope, milestones, release plans, and success criteria with stakeholders; manage changes to scope through a clear change-control process.
- Track and report on delivery health - schedule, budget, resourcing, quality, and risk - using clear metrics and dashboards.
Team leadership and agile execution
- Lead cross-functional teams (developers, QA, DevOps, architects, business analysts, designers), often across multiple time zones and including offshore or vendor partners.
- Run or oversee Agile/Scrum ceremonies (sprint planning, stand-ups, reviews, retrospectives) and continuously improve team velocity and predictability.
- Coach teams on delivery best practices and foster a culture of accountability, transparency, and continuous improvement.
Technical engagement
- Partner with solution architects and engineering leads on technical approach, estimates, dependencies, and trade-offs.
- Understand and help steer work involving cloud platforms, APIs and integrations, CI/CD pipelines, and data/application migrations.
- Ensure quality gates, testing strategy, security, and release-management practices are followed.
Stakeholder and client management
- Serve as the primary point of contact for client and business stakeholders on delivery matters.
- Lead steering committees and status reviews; communicate progress, risks, and decisions clearly to both technical and executive audiences.
- Manage expectations, negotiate priorities, and escalate issues early with proposed solutions.
Risk, budget, and governance
- Proactively identify, track, and mitigate risks, issues, and dependencies (RAID management).
- Manage project budgets, forecasts, and resource plans; track utilization and profitability where applicable.
- Ensure delivery complies with internal governance, contractual commitments, and applicable regulatory or security requirements.
Requirements
- 5+ years of experience in technical project, program, or delivery management for software or IT projects.
- Proven track record delivering multiple complex projects simultaneously, with budgets and teams of meaningful size (e.g., 8–25+ people).
- Strong working knowledge of the software development lifecycle and Agile methodologies (Scrum, Kanban, SAFe); comfortable running hybrid Agile/Waterfall where needed.
- Solid technical foundation - able to discuss cloud, APIs, micro services, databases, and DevOps practices with engineers.
- Hands-on experience with delivery tools such as Jira, Confluence, Azure DevOps, Smart-sheet, or MS Project.
- Excellent written and verbal communication, with experience presenting to senior leadership and clients.
- Strong problem-solving, negotiation, and conflict-resolution skills.
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field - or equivalent practical experience.
- Authorization to work in the United States.
Preferred Qualifications
- Certifications such as PMP, PgMP, CSM/PSM, SAFe (SA/RTE), or PMI-ACP.
- Prior hands-on experience as a software engineer, QA, or business analyst.
- Experience in a client-facing consulting, professional services, or systems-integrator environment.
- Domain experience in [industry – e.g., healthcare, financial services, telecom, energy, or state & local government].
- Experience managing distributed or offshore delivery teams.
