IT TECHNICAL SPECIALIST

Position Summary:

The Help Desk Technician supports the reliable operation of end‑user devices and core systems across the organization. This role is responsible for installing, configuring, maintaining, and supporting hardware, software, and communication tools. The technician will diagnose and resolve end‑user hardware and software issues in a timely and accurate manner, while providing clear guidance and training to users as needed.

Primary Responsibilities

• Configure, deploy, and support new or replacement computers, mobile devices, and related endpoint equipment
• Maintain and support existing computer and network endpoints to ensure reliability and performance
• Troubleshoot and resolve hardware, software, and configuration issues for end users through tickets or proactive system checks
• Assist with user account management, permissions, and access controls
• Monitor system and network performance, identify issues, and escalate or resolve as appropriate
• Assist with software updates, patching, and system upgrades across desktops, laptops, and mobile devices
• Help ensure compliance with corporate IT policies through documentation and periodic reporting
• Maintain accurate hardware and software inventory records
• Provide after‑hours or on call‑ support as needed
• Running ethernet cable and terminating new ethernet drops

Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Entry level industry certification (such as CompTIA A+, Network+, etc.) preferred but not required
• Foundational understanding of Windows operating systems, basic networking concepts, and endpoint support
• Familiarity with Active Directory, Microsoft 365, and Exchange Online
• Strong customer service skills with the ability to listen to, understand, and clearly respond to user needs
• Demonstrated problem solving ability and willingness to learn new technologies
• Ability to troubleshoot technical issues using logical, step-by-step approaches
• Clear written and verbal communication skills
• Ability to document work performed and explain the steps taken to resolve issues

Work Environment/Work Conditions:

• Based in our Fort Wayne office with some travel required to other facilities when needed.
• Lift training will be provided for running new network drops.